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Customer reviews

Rating 4.5 out of 5 stars with 11191 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 11,191 reviews
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Office 365- all of the tools are in one place, can easily get access to my "stuff" from any computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Easy access to documents is such a great benefit of 365 Family! We're glad you feel the same way.

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Can't Live Without MS Office

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my wife a new PC and needed MS Office. It's a mainstay for Windows PCs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two small issues. First I had to swap the card out because the security cover wouldn't come off the first one. Two, it installs explorer and explorer edge. Lots of site don't recognize Edge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had 1 or 2 opportunities to use it, but it seem like it works quite well. I would recommend it. An$ it will update itself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microst Family for the win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Family was the best option for us, so everyone can connect and have their own access for school and work purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product especially if you have a large family who are on the computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and share. Using it on my phone, computers and laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for everyone in my family and we can all use it for every device we use and not take up space on the device we’re all using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loads and runs great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads and runs great. Tech support needed occasionally for issues arising from computer preconfiguration. Lack of compatibility with older ancillary programs and hardware a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great office package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and run the latest version of MS office for my Mac and iPad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as was expected, the staff are just great and know the problems. PC was ready when advised.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Essential, essential, essential!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at a discounted price with purchase of a laptop. Not sure why 12 month subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft and item came quickly and as described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discounted cost with computer purchase. Now able to have multiple devices with access to these programs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Microsoft programs themselves are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a good package. Dealing with Best Buy regarding my purchase and its set up was not nearly as good. When I called Best Buy's Geek Squad Customer Service, the wait time was always excessive (more than an hour each time). More than once, when I finally got through to a human being, I was put on hold and disconnected. I am a regular Best Buy customer and have had good experiences in the past, but not in this case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing is that we are using the family plan so our family is under one account to manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ithink is a overall great product the store really botched up order so had this with no computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong with MS Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office is the industry and home standard for a good reason, it is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yearly Renew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this every year. Easy to install on all my devices and it has everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my MicroSoft 365. I have access to all products that I need and it is user friendly.

    I would recommend this to a friend