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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 11,218 reviews
  • Rated 3 out of 5 stars

    fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem of trying to load the program on to my computer. I took the software along with my computer three times I they could not help me because the system was very slow. I finally did it myself again and it worked. Best buy could not help me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to go if you already know MS office suites and want to keep up to date.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never got response concerning return of this Item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I attempted several times to return this item when I cancelled the purchase that it came with. But I was never given a response and when I attempted to get a person on phone I was never connected to the applicable person. I still have not received a refund even after cancelation of the item it was ordered with. I am terribly disappointed with this purchase and lack of profesionalism in returning fuds to my account.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome to have a subscription for up to 5 COMPUTERS!!! Great idea!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good office suite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 provides an avenue to keep your Office products updated although it does create a recurring expense. As far as the individual products, they are typical Office suite products although the new Outlook 2016 is somewhat painful to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Standard office software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One can't imagine having a computer or laptop without Microsoft Office, but manage your subscriptions carefully. When you purchase this, you must provide a credit/debit card for an auto renew subscription. After purchasing, I realized that I had an existing subscription from a previous purchase that I could transfer. However, after 15 days and not using the registration key on this product, I received a "prorated" refund of half of what I paid. Think about that...50% prorated refund for 15/365 days of a subscription I never activated. No, Bill Gates won't send me $0.10 for each email I forward to make up the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    office 2013

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program especially when you can share it with 5 computer/devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need this to do office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get business to have outlook but it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to get updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy way to keep MS Office up to date on multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product for the kids to use for school projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software that’s easy to use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 offers great programs that are easy to use. No complaints about the software but I didn’t use as often but the students in my home found it very useful/easy for homework assignments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to purchase than on the internet, would much rather buy in store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No surprises. I'm very happy with my new purchase of Microsoft Office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish Best Buy offered a digital download; would have been much easier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s pretty ridiculous how expensive it id. I’m glad my college is making it available for free because otherwise I wouldn’t be buying it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product and would recommend this to friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the extra cloud storage it comes with. That is really a plus. And all the online pre-made templates keep me fron having to reinvent the wheel sometimes. It is a bit pricey, but some Best Buy rewards can help with that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's often a better a deal to buy Microsoft Office 365 at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Home Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new computer and have had Office in the past so this was a "necessity". Have installed it on both my wife's and my new computer and emailed it to our grand daughter to install on her computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up to 6 people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the value of this package because you get everything in this bundle, including Access, which I use a lot. The fact that I can load this onto 6 different computers is a huge plus.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rusty,

      Thanks for sharing your review. We are so glad to hear that you are loving the ability to share your subscription. It's one of our favorite features.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft