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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 385 Showing 7,681-7,700 of 11,219 reviews
  • Rated 5 out of 5 stars

    Excellent Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good performance and very reliable!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to share with other members of my family. Happy with purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love these programs, helps my high schooler with her school work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and recommend, really easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its Office, What Else Is There to Say?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great upgrade to my old version of Office that I had on my Mac. While it's taking me a while to figure out where some of the commands moved to and why symbols are new instead of keeping them the way they've always been, the experience of downloading and getting going was fairly simple and all of my older documents are updating without a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and best buy will notify you when its time to renew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have if doing school work. Very easy to use

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive but cheaper than buying through Microsoft at the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software for basic operations and easy to install

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate. Not the greatest. Not the worst. Could be less expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't do anything fancy with Office but it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money, updated from the 2010 Office set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I can add up to 5 devices! I've always loved windows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear, Fast, Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the software for BOTH PC and LAPTOP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to split between several computer n different brands

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with downloads. Miss the good old days when you had a disc to download from instead of internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install! It was a snap! Worked well on the laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is easy to work with and many great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it as much as the old products, word etc. seems very easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience activating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a total nightmare. I order this with two laptops. Upon trying to activate online, the code did not work. Got in touch with MS support and they tried to do it as well. Told me that Best Buy didn't activate the card before they shipped it to me. Called BB. After being hung up on twice while being transferred, they got me to someone who shared that they had been experiencing problems with MS receiving the activation codes from BB. Said to try again in three days. did, still didn't work. Spent the next week trying to call customer support, being sent to someone who would then transfer us to MS for help. They couldn't not help us. The whole reason we got this ONLINE was because it's not easy for us to run to a BB. Ended up having to actually go into the store to have the dang thing activated. So three weeks later, we now can use the software. Horrible. Horrible customer service experience.

    No, I would not recommend this to a friend