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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 415 Showing 8,281-8,300 of 11,220 reviews
  • Rated 3 out of 5 stars

    No better and no worse than prior versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its MS Office. A useful tool but no better or worse than prior versions. It gets the job done and you avoid the headaches of cheaper solutions that despite claims don't always seamlessly work with corporate world items that were created in the MS apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product a 5 but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I found out the hard way that the versions of Office purchased from Best Buy have a glitch and expire after 1 month. I had to call Microsoft and ask WTF was up and they explained to me and reissued a product key. Now, all is perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not so easy to start up in the new computer. Still looking for some components.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    annual sub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good deal for a small biz. should offer larger increments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Excellent Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This subscription card is most excellent. It is made of durable cardboard and does not bend easily. I did have a hard time redeeming it at Microsoft's website, but that is in no way the result of the product, but rather Microsoft's very difficult process to redeem this card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    365 is a good product it has all the things I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Office 365 HOME for my daughter as part of her tools for school and it saved my life! No more working at the library or with borrowed computers. It is easy and portable so she can work on any of her devices even the school iPad, because everything is Cloud accesible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office is Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a slight problem with the card when we scratched off the silver to reveal the number, but when we called the Microsoft help line, they took excellent care of us to insure that Office 365 was up & running before ending our call. We will never use any other product but Microsoft Office 365

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product.... easy to load.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t prefer a subscription. I wanted to purchase the office suite outright (too expensive). So I settled for a 12 month subscription. It works great, just not what I really wanted at a reasonable price. Oh well, $100 Per year isn’t going to break the bank!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one for Office and cloud storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the latest version of Office for all the computers in our house. I'm just starting with One Drive, migrating from Dropbox, but not only do I get the cloud storage for less than Dropbox, I get Office with it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office can't be beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With working from home and back in school, product dependability is paramount. Integrates well with other products that I'm using for school without issue and what a stress reliever that is. I'll continue to renew this version until they come up with the next.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We love hearing about how Office helps our customers achieve their goals. Good luck in school. If you need any help in the future don't hesitate to reach out to our Customer Support Team: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    I'm used to software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to software so downloading this suite and has having to oay yearly to renew my services is odd to me. I'm slowly getting used to the formatting and how to access it on Windows 10. So far, it's not terrible. The fact that I can share the software helps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed the earlier Word and Excel formats. New format is complicated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. You can do a lot of things with office.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office for Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Office 365 suite has all the tools that the student or home office worker needs for general purpose document creation, presentation, spreadsheet and personal database management. The online storage is the best perk which provides automatic back up. The biggest drawback is the annual cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I couldn't purchase Office. Not sure I will like not "owning', but I guess I will have to get used to subscribing. I will also have to get used to the new Word and Excel, however, I think I will like the changes.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Queso,

      Thanks for taking the plunge into Office 365. We think you're going to find it will help you be more productive overall. We have a page that you can use to help you explore what you can do in Office 365 here: https://support.office.com/. That has a searchable database of all of our training and support articles. Keep that handy for any questions that might come up.

      Cheers,
      Jonny
      Office Customer Care Microsoft

  • Rated 4 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works well the kids seem to have no trouble using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Renewed at Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We repeatedly tried to renew our subscription through online chat and phone. We had changed our email address. No one could do anything and I use Outlook...So, we went through Geek squad to renew. What a mess our computers would be without the Geeks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and use on all of my computers. Good job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3rd party purchase disaster!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong, Microsoft Office 365 is like an additional must have body part. This WAS my 3rd subscription purchase from Best Buy. However after a Best Buy Geek Squad tech mistakenly canceled/deactivated a recent newly purchased (at a lower cost) unused subscription card when requested to cancel the previous subscription auto-renewal, I'm offered by a supervisor a refund lower than the purchase amount (even though it was never used) in 7-10 days. No offer to just replace the deactivated card. Therefore after being given the "even though" resolve, I will use my choice and subscribe directly to Microsoft for the same current amount if purchased 3rd party from Best Buy and eliminate the possible mistake at my co$t.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that your purchase experience wasn't what we would have hoped for. Thanks for sharing your review. We're glad to hear that you are still planning to use Office.

      Best,

      Nelson
      Office Customer Care Microsoft