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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 420 Showing 8,381-8,400 of 11,220 reviews
  • Rated 3 out of 5 stars

    good package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price too high, should allow more years of license.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD MODEM - no reset button?

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has worked flawlessly (until comcast went down) found out from EERO (OUTSTANDING Router & customer service) - they explained I had to unplug the modem for at least 2 minutes then plug it back in - VOILA!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed with Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have several computers/macbooks at our home. I don't like that I have to use MY email and password to install it on every computer/macbook. Once the year subscription is over, I will be getting the Microsoft office to install on our computers/macbooks. I don't like 365 at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel the product should not have to be purchased every year

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Robin, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 4 out of 5 stars

    OFFICE 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to this way of owning the product. I've not had a lot of experience with it yet. I'm certain if it wants an internet connection each time I am using it. Other than that, I am very familiar with MS Office and like it. I like that I have five licenses for it too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cancelled purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was cancelled at the store because it did not meet our needs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Try Office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've wanted to try out the various (movie, music, app, + etc.) services, but didn’t want to commit to a subscription then these multi month trials are awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its okay...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it allowed you to have multiple users with passwords so I don's have to share my username and password info with others in the home... that is the real downside to this subscription for multiple devices.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had to call help desk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the phone over an hour, took to much time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new look and feel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Microsoft package is perfectly beautiful. It's easy to use and the integration with One Drive makes for a great way to share documents across my desktop and laptop. The programs have the same great functions as always with a few new, useful tweaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great S/W for 5 devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new MacBk Pro and wanted Office Suite. My wife has a MacBk Pro without Office. We needed a PC so we could use Publisher. Satisfied 3 devices with one buy and gave one license to DiL. Have one for another device. How could you go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Office 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office 365 what can I say... it has everything I need up to 6 PCs. Although I would have preferred the single use office suite because I don't believe in paying a yearly fee.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a giant rip off now I can’t have any of my old stuff without paying for this for the rest of my life I should’ve bought 2010 or 2007 the old systems were much better you could keep them on a computer forever now I’m hostage to Microsoft office

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Okay but wish longer free subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office is expensive and we tried it for free this times. I wish they will give it some discount but it is good to have a free subscription for 3 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great With A Mac

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I considered purchasing the stand-alone version, but decided the subscription edition fit my needs better. I have multiple computers and I am able to use it on them, and the automatic updates are a great benefit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    More to worry about.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone are the days of buying software and using for a couple of years. Now there are annual updates that "have to be downloaded or you loose support " or this new idea where you must buy new every year. I can't keep up with the subscriptions anymore let alone the passwords!!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft created Office 365 (subscription only) and Office 2016 which is sold at a one-time retail price and you own it forever. For free tips and tutorials available to assist you with using Office 365 at: https://support.office.com/ . We hope this was helpful to you Microsoft

  • Rated 4 out of 5 stars

    Wish it was more than 2 or 3 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase and digitally download to up to three separate devices with your unique promo code which covers the cost of the item at checkout right from the Best Buy App.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems to be latest rendition of a tried and true Office product from Microsoft. I have held of purchasing this item for a long time, as I must admit, I resent having to continue paying on an annual basis for a product that does not change very much .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just Ok. I would have rather downloaded off App store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office - for school and home use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for upto 6 people which is great in my household. Only downfall is that I don't like that it is a subscription. But that is the way the software world is moving!

    I would recommend this to a friend