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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 425 Showing 8,481-8,500 of 11,220 reviews
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow Best Buy gave me a three month subscription yet Microsoft who have millions would have never done this thanks Best Buy for alway making me smile and feel valuable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    stable and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, a bit of an issue when I purchased bc the rep at the register gave me a different card than what he had scanned - so it caused a huge headache to get the mixup fixed. Overall a good buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not working for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to download it properly. Even had Geek Squad do it and still receiving messages that it is not being supported by Microsoft and I need to up grade.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everyone needs Microsoft these days whether its for school, work or home and it does not disappoint. Price is a little high but when you think about it, it's for a full year so it isn't as bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this because...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop version was out of date. Unfortunately the tech loaded the one computer version instead of this version. I have 3 computers in my household, so I needed this version.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great! What I didn’t realize was that it connected all of my devices together, which I didn’t want. But we have managed to work around it with some help from Geek Squad.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the yearly subscription price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2016 word for mac is buggy and slow. Plus it isn't worth paying for it every year. If you want word it is much better to buy the standard microsoft package. it is a little more upfront, but will be cheaper in the long run and more stable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed Microsoft for school and it has made my studies and researching so much easier. My only compliant is having to use a credit card for the auto renewal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My year is coming up so im not sure what is going to happe. To my subscription im sure i will lise everything and have to go back to alternet word, excel and pdf programs than microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out for Auto Renew Scheme

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is purely on the sale and purchase of this product, the product itself works as expected with no issues. My concerns are with the way Best Buy provided this product and marketed it. This looks like a good deal, but as they say if it looks too good to be true then it must be. Watch out if you used one of these "free" codes because you might have a $99 surprise on your saved Best Buy credit card. Pros: - Free with purchase of other products - Product works great - The family plan provides up to 6 people access on 5 devices. Great Value! Cons: - Scheme to get you to pay $99+tax yearly with the Auto Renew through Best Buy. - You had to call Best Buy to cancel the renewal of the subscription up until recently. You could not cancel or manage the service through your Microsoft Account. I understand with the Product As A Service (PaaS) model of Office 365, Best Buy does not get continued benefits from renewals like with the single purchase software. But it doesn't sit well with me to give away "Free" codes that then setup an auto renewal that up until this month (April 2021) required calling Best Buy to cancel the subscription.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good features.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with everything but the change in pricing and billing. In the past when one purchased a version of this product it was for a lifetime, now it is a yearly subscription.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A necessary component for desk work and profession

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am retired but I use this product almost everyday to do volunteer work and keep up communication with contacts. It fits my needs and I couldn't do without it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Necessary software for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 Home edition provides all the applications I need for my life style. Appreciate the ability to share with another member of my family. Found it difficult to install on second computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Mimi,

      If you have difficulties in the future sharing your subscription, feel free to reach out to our Customer Support Team for assistance: https://support.microsoft.com/en-us/contactus/

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    You gotta get this!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tools for my personal life - my household budget, the documents that I need for the non-profits that I volunteer for and the letters that I need to write (instead of emails!!!)...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're proud to be helping with your budget and all the other great things you are using Office 365 Home for.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Great item product for multiple users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have several computers and other devices that will accept Office 365, it is always better to buy in bulk, lol. Have used only two of the five purchases at this time but see myself using at least one more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good produce 3

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what it is supposed to do. It was a free add on with another purchase. I don't typically buy this type of product, but am happy with my experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will purchase again this year. Very good product. It covered 5 pc’s like it said. Never had any problems but if you do they are right there to help troubleshoot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product for my MAC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been purchasing this product for my MAC since 2013. It is one of the best I have used and will continue to do so for both personal and business. I also recommend this product to my friends, family and coworkers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent office for mac or pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for two macs and two windows pc laptops. This was a good feature to have install to these units. At $100 a year, you still get a bargain for a four year period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help for resumes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I bought a new computer, I needed to buy Word Document and since it came along as a packet with Excel and PP, I decided to get the whole package in case I needed it because I work from home.

    I would recommend this to a friend