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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 431 Showing 8,601-8,620 of 11,220 reviews
  • Rated 5 out of 5 stars

    Great way to extend Microsoft 365 subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to jump through a few hoops, but it was worth it for a free (after promo code) three-month extension for my Microsoft 365 subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I can't say much besides it was on sale and we needed it. Seriously, this is a good product and I always feel good buying it through Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete waste.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Microsoft 365 late 2020, but intended it to be used for the 2021 school year. Turns out the digital download expires only after 4 months. Ive been a busy Registered Respiratory Therapist, these years, and was never able to ever use product. Complete waste.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good option for a family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The license seems affordable for a family, we have 4 computers at home and this license suits perfect for us. The price spread between all result convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really say much yet because haven't used it much but for what I have it seems to be close to the previous version. Few things I'm still trying to figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft Office at work but it was too costly for me to invest in the software, especially when new upgrades come out. The subscription is a great idea!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Char,

      With your Office subscription, you're saving more over time than if you were to purchase the perpetual Office licenses with each new release. Plus, this way you get consistent, real-time updates and the benefit of OneDrive storage, free Skype minutes, subscription sharing, and much more. To see all the latest and greatest of Office, follow this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it and I got a GREAT deal on it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person saved me money when I purchased this with a couple of laptops rather than buying the laptops with the program already on it. Bought this and put it on both laptops saved $$$

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thisi a great value for the money you spend. After purchasing, discovered I didn't need it. But could not return because it was considered software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was time for an upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Office programs were about 10 years old. So I opted for the newest version for my new computer. Only a little bit of a learning curve so far. Everything is working well for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to have the Microsoft 365 family plan. I've shared with one person so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if you're not a huge fan of paying subscriptions for software, getting 1tb of OneDrive space for each user really makes this a steal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get office 365 because of the key features it provides and this year i got it for nearly 25$ off thanks to black friday sales. Get this you wont regret it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful with the free offer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as free item when I bought an external hard drive. I never installed it. When I cancelled the hard drive, it was converted to paid. I only got part of the money I paid for the HD back. I had to call to cancel and I have still not gotten my money back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful tool...now on iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all need office- for reports, letters, spreadsheets, etc. but the knockoffs for tablet devices never compared. The 5 device license for tablets is an awesome feature that makes this purchase great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    "Universal" standard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the biggest fan of how Microsoft nickles and dimes its users. This is the standard "Word" that you basically need for school/work/etc. There are cheaper versions, but if you are like me (5+ computer/devices) this is the most affordable way to go. It has a little bit better functions that the 2013 version (especially when moving between platforms such as taking an excel graph into power point). The online version does NOT have Microsoft Access, so make sure to get either 2016 pc or this (365 5-devices) if you need to use Access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use Office very much but I do like O365 as I can share the plan with my kids and even my mother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Office Subscription for Home Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. Everyone in the household has it's own subscription. However, don't like the idea that you have to provide a credit card in order to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I miss the days of old where you purchase things once and they work forever, this Word Suite needs to be purchased yearly and thankfully is an auto-renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed computer paper but, didn’t want to buy a whole case of it. While at Best Buy I conveniently found this paper. It is high quality paper. Would buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unable to activate either one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 1 of these and were unable to activate the software, so we returned it to the store and got another. We were unable to activate it either. We called Microsoft and they said that they were unable to activate any Microsoft 365 software purchased at any retail location. The only reason why I'm giving this 3 stars is because Best Buy was so apologetic that we couldn't get either of the software purchases to validate. If we were rating Microsoft, we'd give them a -1 star.

    No, I would not recommend this to a friend