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Customer reviews

Rating 4.5 out of 5 stars with 11221 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 489 Showing 9,761-9,780 of 11,221 reviews
  • Rated 3 out of 5 stars

    Install glitches had to be handled via phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Following directions for installation on my new iMac did not work. Multiple attempts to contact Microsoft online did not work. Finally found a "secret" way to reach them to get assistance. They had to take remote control of my iMac to get the entire Office installed properly. Recommend only because it is the most widely used package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    expensive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very expensive but necessary for all computer devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meets need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy about needing to subscribe to keep this!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Spurdie,

      If you're open to switching up your Office software, you can obtain Office 2019 for a one-time purchase. There's three versions of Office 2019: one geared towards students, another towards business people, and another that contains all Office suite apps. You can check these packages out on Best Buy!

      Let us know if you need any other assistance!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy and better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to up from 1 license to 6, went straight to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for my new computer. Decided with the yearly renewal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great purchase and program when there are multiple computers and/or tablets in the house!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to renew subscription as the info changed. Agent sold me new card which wasn't what I asked for. Had to take back for remedy which another agent J fixed. Some members need to learn to listen rather than trying to sell another subscription! I wish Microsoft would sell products to install. Renewing is sad and I'm looking at other products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the help that the staff gave me when I went to the store!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome to load. Great usage. Need for any device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ofc 365 but did not realize $99 annual fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing 2 computers I requested Office and thought I was buying it. I was misled!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always like office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like to have Office available on my computers; can be used for so many things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tw

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product for everyone nice product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy for 5 licenses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it had five licenses and to upgrade to the latest office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    office is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT else is out there to use for emails and word some don't use google

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good office tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for 5 different devices - need to remember log in and had slight problem but worked out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    office 360 o=its excellent for school . all the programs are excellents

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much different than other versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you only use the basics, I don' see why you would need to upgrade. I upgraded from version 7, and other than taking up more memory, I don't see the need to upgrade. If you purchased a new computer and have to buy the new program. I do like the new annual fee with the ability to receive the upgrades for no additional cost. Maybe version 14, or 15 would be an improvement.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phooey on the annual subscription...!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an almost-essential piece of software, but the fact that we're forced to rent it, rather than purchase it outright just rubs me the wrong way. I hope Microsoft reconsiders and also lets people buy a more minimal product with just a few necessaries like Word and Excel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office365 but I just don't like the yearly subscription costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having office on the go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having access to all of my documents. Haven't had any issues with this software.

    I would recommend this to a friend