Customer Ratings & Reviews
- Model:
- 6GQ-01029
- SKU:
- 6274600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, I'm very satisfied with it,must have!!
I would recommend this to a friendgreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed this for quite some time, glad I bought it.
I would recommend this to a friendunnecessarily puzzling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also dislike that either you go all Microsoft (skip Zoom and Google family) or loose whatever supposed "edge" Microsoft offers. So: expensive on a yearly basis considering limitations...
No, I would not recommend this to a friendGood for business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it's hard to install but it worth to wait
I would recommend this to a friendNot pleased with it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it almost a year and still find it hard to use. I wrote two documents and both times I had a very hard time finding it on my computer when it was time to print or email it. I do not like Microsoft
No, I would not recommend this to a friendEasy to renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my renewal at best buy so I could get reward zone credits. At first it was difficult to renew my product online, but after I was helped out by a Microsoft associate the renewal activated my account almost instantaneously.
I would recommend this to a friendMinimal directions. Took long time to set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are not computer experts. Would have been helpful to have more detailed, step by step, instructions when loading and setting up. Took many tries to get it working. Unfortunately, if you need this software, you don't have any other options.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Ronj. Thank you for posting a review. We appreciate your loyalty to Microsoft and will gladly provide you with assistance at a time that’s convenient for you. Please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you.
returned the software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would not purchase again not interested in annual dues for software i will decide when i want a newer version not micro soft
No, I would not recommend this to a friendNot working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it at work all the time. I bought this for home use for school for my daughter and it will not set up with the directions I was given. I can not get Microsoft to assist me and geek squad has not been helpful with it either.
No, I would not recommend this to a friendPreferred old version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I primarily use Word in my work. The new versions (both office 2013 and this one) require too many clicks between tabs to get to the features I use most, whereas before, everything was conveniently located along one, and only one top ribbon.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello SSTS, Many of the updates were made to save time with the amount of clicking when using Office applications. For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They used to come like standard for the computers but now all of a sudden it’s $99. Literally have no choice but to buy it because almost all things run through either office or PowerPoint or outlook
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your review. We will pass along your feedback.
Have a great one.
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to get a basic office set up included with a pc purchase, but had no choice than to purchase this additional product with my computer. I'm sure it may come in handy someday, but honestly wish it wasn't an extra expense.
No, I would not recommend this to a friendFont sizes too small on the Word screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Menus changed so still learning where they are in the drop down menus. I don't like it when I'm editing a picture and the drop down menu covers almost half of the image on the left side and you can't move it away.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
If you're looking to change the font size of your menus, we think the information at this link might help you out: https://support.office.com/en-us/community?threadid=418cf5fd-dfae-4102-911e-6ec378a4e56a
Cheers to your productivity!
Sincerely,
Jo
Office Customer Care
How to cancel subscription now?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still didn’t used it since the stupid computer I brought with doesn’t work.
No, I would not recommend this to a friendOffice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No item/product received. You stated I would receive an email. Nothing has been emailed. Please refund.
No, I would not recommend this to a friendBeware - problems getting to the download.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could access it in the library - I left a message with customer support and no one got back to me.
No, I would not recommend this to a friendSubscription Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my comments are that although the product works as described, having to pay an annual fee for software is not where I want to be. If I choose to not upgrade and keep the existing version why should I have to pay a yearly. fee.
I would recommend this to a friendConfusing/Conflicting Info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install but we received an email within 30 days saying we needed to renew, despite it being a 1-year subscription. Currently dealing with customer service to resolve.
No, I would not recommend this to a friendDon't like windows 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the windows 10 operating system and the MS office that goes with it are not user friendly. Items are hard to find. Since there is no way around the OS, I can't help but say yes to the required question below.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Dotty,
Thanks for letting us know what you're experiencing. To help you have a better experience with Windows 10 and Office 365, we think you should check out our Office Support Center. It's loaded with helpful articles, guides, videos and more all to help you enhance your Microsoft experience. Check it out: https://support.office.com/
Additionally, with your Office 365 subscription, you've got free and unlimited access to our Customer Support Team. Contact them with any Microsoft related question and they'll be happy to help you: https://support.microsoft.com/en-us/contactus/
Cheers to your productivity!
Sincerely,
Jo
Office Customer Care
Mixed Feelings
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good, as pertains to software - not too happy about having a $99 annual Office support subscription, even if it does allow for easier access to future upgrades.
No, I would not recommend this to a friend