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Customer reviews

Rating 4.5 out of 5 stars with 11223 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 531 Showing 10,601-10,620 of 11,223 reviews
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use this on multiple computers however I do not like the fact that it's only good for one year then you no longer have access to the Microsoft products

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD SERVICE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TERRIBLE! IT KICKS ME OUT & SAYS IT EXPIRED! IT SHOULD BE AVAILABLE UNTIL 2022/9

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Problem with Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed, partly my fault as I had a work account belonging to an educational institution, and when I installed it used or I entered the institutions email address for me. Yet, the program shows my gmail account but won’t let me load program on other computers because it says I’ve already used this. It’s for several users right? Was on chat with Microsoft for almost two hours trying to figure it out. All he could say was it was redeemed and the email it was redeemed to was “purged.” What the heck? I’ll probably never buy this again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed as I couldn’t get it uploaded onto my new computer. And I am going to have to pay someone to accomplish that. Not right at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The essential office suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great programs for text, spreadsheets, etc. But ever since competitors such as google docs showed up, I question, "why pay?". If the price were more competitive this would be a 5 star review.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Annoyed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond upset. I cancelled the computer and software. They refused to refund me my full payment and only gave me half of my money back.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Office 365 is a great option for multiple devices

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old model of licensing was great for one device, but Office 365 is a great value for multiple devices including computers, iPads, phones, etc. One license covers them all. The beauty of the subscription based Office products is that it is constantly updated. No more paying for multiple upgrades. The software installs easily and with the addition of One Drive, all documents can be shared from one location. Create a document on your laptop and access it from your tablet, mobile device or virtually anywhere with access to One Drive. While it seems expensive, it is quite a value if you can use it on all of your devices. Microsoft Office products are the standard and almost a necessity for business folks, students and home use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says 6 people but it only works for 1 person not 6.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need the refaund pleases. No need the product Microsofe 365 (6 people) thank you ,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am very disappointed with my Sony TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last TV was a Sony and was very pleased. The picture on this one is terrible. It is very dark and no matter how you try to adjust it, it doesn't get any better. I can't tell you how much I dislike it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Download and Installation-Nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download and installation was a nightmare. Never again. Could not download onto my computer - was told I had the wrong operating system by Microsoft people. My system - new Dell laptop with windows 7!!! Took Microsoft people three (3) hours to download and get operational. Wasted a month trying to get Microsoft 365 going. My background - seven (7) years as a program manager of a program that was developing a radiation hardened satellite processor (computer) plus the software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to accessor redeem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to access or redeem product purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rip off. Was not told auto renew at going price. Could not return even if not used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not yet used it as I have other things that had to get done 1st.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have no choice but to use the product. It is a bit more complicated than it's previous version. The version before was smooth and uninhibiting. This one is like starting from scratch.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Latest and Greatest, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outlook basically forces you to join Microsoft Exchange. Great to sync your devices together I guess. I'm just not pro having Microsoft read all my emails

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wishe to be able to return it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use it yet and would have loved to return it as i do not need it anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No support at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 hours on the phone with tech support. They didn't even know how to deal with the product. Tech support from India. I'm still having problems to sync 3 computers. Microsoft 365, the worse ever.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works but.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the old days you bought this and paid just once. Now they you buy it and have to pay every year for updates. I do not like that. The 3 stars if for that reason only.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a very long user of MS products, this version is very hard to find functions that used to be easy and straight forward. Far too much digging through menu items to do common actions.

    I would recommend this to a friend