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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11223 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 539 Showing 10,761-10,780 of 11,223 reviews
  • Rated 3 out of 5 stars

    Office 365 home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just hate the idea that I need to renew this every year. When I purchased my Dell it came with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    would not load onto computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless and waste of money. I will be sure the program is pre-loaded.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Lap top.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sale man was very helpful. He new the stock in the in best buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great for families

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great way to get organized and has a great feature to keep all devices synced.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lewis,

      Thanks for your review. We're glad you are enjoying Office 365 Home and using it to stay organized and synced up.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Basic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free and have not installed it. I would not purchase this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I don’t know

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not mine. A gift for my girlfriend. Have no idea if it’s good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    no real opinion yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the software such a short time that I don't know how much I will like it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your thoughts! As you continue to use Office 365, know that Microsoft has a whole website dedicated to helping you get the most out of your Office experience. Reference it for articles, guides, videos, and more whenever you want to learn more about your Office product: https://support.office.com/

      We're happy to have you in the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Double billing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft trying to charge me again. After paying Best Buy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The difference in running 365 over OIS vs Microsoft is very difficult. I don't really like it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive yet.☹️

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive this item yet but was charged, so cannot review it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tess,

      Thanks for sharing your review. We recommend that you reach out to Best Buy for help tracking down your purchase.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 2 out of 5 stars

    Don't Bother!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and use google doc. Purchased this for my kids chromebook for school. What a waste of money, the software these kids use now a days does not involve the need to purchase Office 365. To add, installation of this product is quiet poor with not so intuitive install instructions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use it, should not have bought it, I don't have home office

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you purchased Microsoft 365 when you did not need it for a home office. There are many features of Microsoft 365 that can benefit a person that doesn't have a home office, like the 1TB of OneDrive cloud storage that lets you backup your important files, or Editor the app that helps correct spelling and grammar even when you are writing emails online. We hope you give us a try; you might find that it has some features you really like.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Bound by Microsoft

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is what it is. I would say only advantage was it has up to 6 licenses.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. Being able to share the subscription is one of our favorite features.

      Have a great one,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Good program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what's it's supposed to. I don't like that I have to buy a new subscription every year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting an error message when trying to set up my account

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t use it much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to change of personal and work habits I no longer use these programs much

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not yet tried

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't tried this yet. So I'm neutral on my review

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Goid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but is high in price and I don’t like the automatic renewal

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Pete,

      Thanks for sharing your review. We're glad to hear that you like Office 365 Home and we'll pass along your feedback about the renewal.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Little hard to figure out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The office 365 slowed down the iPad and computer till we turned off the automatic download

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whatever I need is here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have preferred to buy a Pro Version, but it was not presented to me at the purchasing moment.

    I would recommend this to a friend