Customer Ratings & Reviews
- Model:
- 6GQ-01029
- SKU:
- 6274600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
Haven't loaded it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for the beginning of the school year in the fall to maximize my annual usage.
I would recommend this to a friendNot happy with availability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the software itself. What I don't like is that I was forced to buy the more expensive 6-12 person version because my local store didn't have anymore single person versions available. You would think that during a Return to School sales event, the store would have plenty in stock.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you weren't able to purchase the version you were hoping for. In the future if you need help with anything you can contact our Customer Support Team here: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it wasn't so expensive; but it is needed when buying a new laptop.
I would recommend this to a friendOverpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much to expensive for my needs. Microsoft should offer a cheaper alternative.
No, I would not recommend this to a friendDownload
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software will not download & Geek Squad will not help.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear about that. You can always redeem you product key by following the instructions here: https://support.office.com/en-us/article/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e#bkmk_activateoffice.
Hope that helps,
Nelson
Microsoft Customer Care
Dislike SaaS version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate having to pay a yearly fee. It’s hard to find and buy a perpetual license.
No, I would not recommend this to a friendVery poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unprofessional. Unhelpful, poor customer service.
No, I would not recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was tough to install, had to call CS. But finally got it installed.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Raja,
If you ever run into an issue with Office, our Customer Support Team is always happy to help you. Contact them at the link provided whenever you need: https://support.microsoft.com/en-us/contactus/
Thanks for being a part of the Microsoft family!
Sincerely,
Jo
Office Customer Care
Office 365
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the product. I wish it had came with my laptop computer, was expensive.
I would recommend this to a friendHad Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues with viruses in my system. Would not download until virus cleared
I would recommend this to a friendWish there was more affordable office software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The office software is a must have...wish I could find a more affordable alternative
No, I would not recommend this to a friendprefer the older version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer the older version of Microsoft, I do not like change.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Jeff,
If you're willing to give Office 365 a try, you might like reading through this article that showcases some of the great ways Office can enhance your work: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426
You can also learn more about navigating and using Office 365 with our Office Training Center: https://support.office.com/office-training-center
We hope that helps to enhance your Office experience.
Sincerely,
Jo
Office Customer Care
Do not buy as a gift.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my daughter as she is starting college at the age of 33. I figured I could also use one of the subscriptions (up to 5 devices) for myself as my subscription was expiring. It would not let me even though I bought it because, they said, we didn't have the same IP address. So for me, it was a waste.
No, I would not recommend this to a friendProduct is as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing notable. Would be nice to have a 5 device version that isn't a subscription.
I would recommend this to a friendCan't install on my phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install on an IPad, but can not install on my IPhone.
No, I would not recommend this to a friendReally different.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Windows 7 and this is quite a change but I think I will learn it ok.
I would recommend this to a friendFull version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying the full version. It doesn't behave like excel. Disappointed
No, I would not recommend this to a friendDo not recommend Office 365.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to access the Office 365 at all times.
No, I would not recommend this to a friendTypical Microsoft suite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If the world wasn't mostly using word and excel, I would opt for a free program.
No, I would not recommend this to a friendLook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look, it's a good product but having to renew is ridiculous.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Javier,
Thanks for the feedback. We'll pass it along for you. If you ever need help feel free to reach out to our Support Team for personal assistance: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.