Customer Ratings & Reviews
- Model:
- 6GQ-01029
- SKU:
- 6274600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t like the pricing option & auto renewal.
No, I would not recommend this to a friendLoaded it to computer then refused access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a pain I needed this product & unable to open
No, I would not recommend this to a friendWhy include the trial version?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why does BestBuy include a trial version of this software, even when you buy and pre-pay for the full 12 months version?? Could it be to confuse the purchaser during the activation procedure? Mission accomplished-
No, I would not recommend this to a friendCould be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a very hard time downloading it even with tech support.
No, I would not recommend this to a friend
The "Subscription idea" has many benefits
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Microsoft Office user for years and at first was unsure of the idea of a ‘subscription’ to Office, but the more I read the details the better it sounded. If you purchased the regular home version of Office 2019 for $149.95 it would be for just one user’s devices, you get just three of the Office apps and of course no upgrades as the years go by and no storage space. The subscription provides SIX Office apps, plus Skype and one Terabyte of storage on OneDrive each for up to SIX different users with upgrades each month included all for $99.99 a year. I had a chance to use the free Microsoft support feature with my subscription when installing Office 365. I had an issue with my Microsoft account. I opened chat and a VERY helpful agent plowed through all the details with me and got me up and running with efficiency and a sense of humor. I had been using Microsoft Outlook 2010 on my computer and I was worried that when I upgraded to Office 365 I might lose all my saved emails in the transition. It was a needless worry. I removed Office 2010 which was on my machine (It was a 32-bit version and I installed the 64-bit version of 365 and the two didn’t play well together.) When I first opened my new version of Outlook I thought I was going to have to give it all my Comcast email details but lo and behold, all my emails were right there. It took care of everything behind the scenes. Bottom line, it seems like a no-brainer to get the ‘subscription 365’ if you’ve been using Microsoft Office all along anyway. If you decide at the end of the year it wasn’t worth it, you could always cancel and go back to the version you’re using now.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there!
Thank you so much for sharing your thoughts about Office 365! We're delighted to know all of the features you love - this kind of input helps us create better experiences for our customers! On that note, thank you for writing about your experience with our Customer Support Team.
Moving forward with your Office 365 subscription, know that you always have free access to our Support Center and our Customer Support Team whenever you have a question. Reference both here: https://twitter.com/twitter/statuses/1052010534860664833
Thanks for being a part of the Microsoft family!
Sincerely,
Jo
Office Customer Care
Office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy about my purchase. Liked other office better.
No, I would not recommend this to a friendPoor Delivery for Code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift. Send the card / key code to me in mail. Scratched off and numbers could not be read. Called the squad. Transferred me three times and no one could help me. Told me I had to go back to the store. Horrible service and poor method to deliver your key code.
No, I would not recommend this to a friendWhy am I having to pay for this??
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I remember the time when these programs were free!! This is really atupid that I need to repurchase this every year!! I will choose to utilize different document apps that are free and bypass this from now on.
No, I would not recommend this to a friendOffice 365
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the fact that you have to continually purchase.
No, I would not recommend this to a friendnot what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.runs much slower that the trail version. Takes a while to open
No, I would not recommend this to a friendIts not free
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not free after 3 months and didn't want to fill out CC info and have to come back later and cancel. So I never used it.
No, I would not recommend this to a friendHard to install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous, could not install it on our own. We had to pay Microsoft to install it on one computer, still can not install it on the others!!!!!!!!!!!!!!! Pain, took 4 hours and cost an additional $187.00 for one computer... AWFUL!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendGot it only because I need it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think that this product is to much money .......
No, I would not recommend this to a friendHighway Robbery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this situation. I have always just purchased Microsoft Office. I think it is highway robbery to make you pay for it every year.
No, I would not recommend this to a friendDidnt likje it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not easy to install.I had to open a microsoft account.
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get connected, system said codes are invalidad, I call technical support and they can not get connected they instructed me to take back to the store which I did and they refused to gave me may money back
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Luis,
We're sorry to hear that you are having issues with your installation. We would love to help you figure this out. Please reach out to our Customer Support Team for help: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
I still don't like Microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a Mac user I must purchase MS for Mac. I upgraded from Office 2011 to Office 365. MS support is just as horrible as always and now that MS owns Skype that is even worse support even if you pay for Skype. Sadly, having MS for Mac is needed
No, I would not recommend this to a friendNot happy with product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't do what I normally do with Windows office.
No, I would not recommend this to a friendHOME VERSION GREAT PRODUCT NOT FOR BUSINESS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person at Best Buy sold me the home version in fact 2 copies so I could use at my business had to upgrade to the business version so now I'm stuck with $200 worth of software I can't use.
I would recommend this to a friendI received the card but it wasn't activated!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted your service department by email and never got a response on it! wanted to cancel it but you make it a nightmare! Ended up paying the license online (again) directly with Microsoft
No, I would not recommend this to a friend