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Customer reviews

Rating 4.5 out of 5 stars with 11223 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 550 Showing 10,981-11,000 of 11,223 reviews
  • Rated 1 out of 5 stars

    very disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in case someone out there is as clueless as I was, you cannot save the 5 uses for a later date, the expiration of the 1 year begins once you activate this code on any 1 device.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not interested

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't utilize, do not prefer anything of this nature from this company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a zero in ratings or a minus. Key code does not work. No way no how. Junk. Taking back. Even brought in a pro to see if I am a dunce and he got same results.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a free three months subscription and they said that they will email me with the details but never mailed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Getting by with other software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting buy with other software. This was sold as part of buying a new PC for a student. There are better options for students.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Microsoft Office 365 , I’ve been using it for Years

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't take them up on anything free

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never downloaded or worked and discovered charges for renewal later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would rather have a lifetime script then having to resubscribe each year Returned and am using 2007 now 2010

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was sold an invalid key software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Microsoft and they said my product would have to be returned to store because of invalid key. Very disappointed as I was ready to sit down and use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not suitable for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this product on my mac but the compatible problem still exist. Want back to use Pages for documentation and also Keynote for presentation again.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am usually slow to adopt cloud-based services, but Office 365 has changed my perspective. ( I first downloaded all of the programs thinking in the same old way of having a tangible (offline) version; then I went and set up my OneDrive and then started using Office 365 in a totally online experience. I love it. Regardless of what computer I am using (I use several throughout the day), I can access and update my files without having to have them on my computers' drives. I was so impressed that I moved my email access to outlook 365 for the same reason. Cloud based. I do need to note that I am having issues getting emails to deposit into certain files on the online version. There are rules set but the online is not sifting through incoming and putting these certain emails where I want them kept. Likely a user problem but I want to be fair that this is an issue. I did not have this issue with the one on my main laptop where i used the "program" to do some archiving early on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A pleasant experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopping at Best Buy is always a very pleasant experience—whether visiting the store, where the service provided by the staff is excellent, or shopping online, which is incredibly easy and convenient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    store did not activate microsoft when I bought it so could not load it Then went back and had terrible service, Have decided not to go back to best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan of Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like buying Office each year. I like buying Microsoft Office one time for each computer until the I no longer want or can use the computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pack of tools for working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the most important at the moment when using a computer/ tablet/ laptop, or even a cell phone. I like it because it can be linked and fund the same work on different devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not get product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not get product, and I cannot fairly say that I enjoyed this product when I got nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive what I asked for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Word already. Asked to purchase Publisher, and was told I needed the yearly subscription for that. Purchased and loaded and yet do not have Publisher. .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t ask for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s charging me for something that I never asked for it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    365 Microsoft

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a must have if you’re writing any type of documents or anything it’s you can’t go without

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everytime I get service on my pc, it no longer works properly. Now it won't turn on again..Every freaking year! Never buying from you again.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're very sorry to hear you've had such frustration with Office. We don't want our customers to be experiencing that.

      If you haven't yet, please reach out to our Customer Support Team for personalized help. Our staff will take care of you and get you on the right path. Contact them here, whenever you're ready: https://support.microsoft.com/en-us/contactus/

      Thanks for your patience.

      Sincerely,
      Jo
      Office Customer Care Microsoft