Customer Ratings & Reviews
- Model:
- 6GQ-01029
- |
- SKU:
- 6274600
Customer reviews
Rating 4.5 out of 5 stars with 11223 reviews
(11,223 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to install, works great, no problems
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 5 out of 5 stars
Great product for mutli-computer household
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft Office 365 for 5 computers delivers as expected and it is very cost efficient for households with multiple computers. It is nice to always have the latest version of office. It is also nice that it is compatible to both Mac and Windows platform. For the price, there are many advantages versus owning a copy of the software
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 1 out of 5 stars
MS Word Family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could install this only in one of my laptops. Not sure this happened since I tried installing this in other laptops many days after I first installed in my primary laptop.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friendRated 3 out of 5 stars
High maintenance price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much money for renewals. we should not have to buy it again each year after original purchase. Have been doing this for too many years-like paying a ransom.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If my daughter did not need this I would never buy Microsoft again. I had a subscription and whoops forgot to renew, so one notice a couple weeks before it expired and then poof it is gone. So i renewed and then when I went in to use it, nothing would work. Talking to Microsoft, they said this was an issue and there was nothing they could do about it. As has been my experience, they offer product, we buy it and end up being beta testers as there are problems after problems. Horrible customer service, did not resolve the problem and when I got my refund, did not get all of my money back. Makes my decision easy on whether to buy a Mac now. Will be trying to move away from anything Microsoft.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friendRated 1 out of 5 stars
Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product would not activate, spent nearly 12 hours online with Geek Squad support and the Microsoft support to activate. Had to create an entirely new desktop.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friendRated 4 out of 5 stars
Office 365
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the Office 365 update. I bought it when I bought a new laptop, and since it can be loaded on up to 5 computers, I also installed it on my work desktop computer. The cloud storage that is included makes it very easy to work away from the office on my laptop.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 5 out of 5 stars
I like the mobility of Office365
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the mobility of Office365, and capability of five devices for one household. We travel a lot and this flexibility on five devices is great! Had difficulties loading it this time, but reached out to Microsoft and they solved the problem
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 5 out of 5 stars
Worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have several computers in your household, this is totally worth it!
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 1 out of 5 stars
Perplexing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still have not been able to share with my other four family members. Very hard to understand the instructions.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friendRated 5 out of 5 stars
Wouldn’t run a computer without it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I would not run a comouter without all this on it. Worth thw price to install on up to 6 comouters!
I would recommend this to a friendRated 5 out of 5 stars
Great for Home Use on my PCs, Phones, & Tablets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Office 365 Home for years now. It's a great product that gives me easy access to work on home projects without having to pay a ton of money for each and every device I own. Highly recommended.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 2 out of 5 stars
Didn’t work
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get subscription to work, would not let me use word or any other programs. Sent me back to subscription page. Kept saying I had already used code. Could not get correct code or one I had to work.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're so sorry to hear about your frustration. What you've described is not what we want for our customers to experience.
So we can get you correctly set up with Office, we suggest reaching out to our Customer Support Team for assistance. Let them know what you've experienced and they'll help you out. Here's their contact: https://support.microsoft.com/en-us/contactus/
You can also contact Best Buy about your situation and they should be able to help you. We hope that all works.
Sincerely,
Jo
Office Customer Care
Rated 5 out of 5 stars
Great Product for Small Office or Home!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and easy to set up. No complaints!
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 4 out of 5 stars
Program has the effective basics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. It's nice to be able to use it on 5 PC's.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 4 out of 5 stars
Got what I needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review....however, not real happy that Microsoft will now want me to pay up EVERY year. I was in a rush, and had college bound daughter with me so I bought this. I know the product is great, but really - EVERY year ?
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 5 out of 5 stars
Great product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great! It comes with 5 licenses and each license has it own 1TB one drive storage
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
I would recommend this to a friendRated 4 out of 5 stars
Pleased with the new office suite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new microsoft products have a nice look and smooth functionality. Not a big learning curve from previous incarnations. New outlook is not as adaptable as older incarnation (no pop3 options for gmail).
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friendRated 1 out of 5 stars
The Most Frustrating Cloud Based Program
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Office 365 is embarrassing for Microsoft. It isn't even in the same universe as Office Professional, my last version 2013. There are numerous bugs that prevent it from operating like the older version. 1. It will not hold formatting when you have set your template in Word. It reverts back to the original format even after one has set the change as "default". 2. It will not allow words to be added to the Dictionary. For example, the book of the Bible, Hebrews, must be capitalized but Word 365 wants to change the spelling. The capital version cannot be added easily as in Word 2013. 3. I work in two languages all the time. In Word 2013, once I had set the program to recognize the language it worked flawlessly. But in Word 365, it does not matter on what language the default is set, it will revert back to the other language at inopportune times specially when cutting and pasting. Very frustrating. I spend more time formatting my document than in creating it. Never happened in Word 2013. Technical support is or should be highly embarrassing to Microsoft. I began my quest to fix Word 365 or find a solution via Microsoft technical support chat. NO RESOLUTION!!!! I then managed to finally talk to a live person, after multiple calls and a lengthy time on hold. The first person could not resolve the issues and when they told me I was being transferred to someone they said could solve the problem, I was disconnected. This is been a highly disappointing experience for me even after using Microsoft Office for over 20 years. Seriously considering using WordPerfect or another program. 3.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not worth the yearly fee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this and installed the product on multiple devices. In the year, we have used this product less than a dozen times. Primarily on our personal computer and even then, the constant tweaks have made the changes SO very irritating to use this product's applications! We have been using iMac since 2010 when our IBM compatible pc hard drive failed and lost all our data. ( and not the first time, either! ) We do not have the money to waste on yearly subscriptions and the product tweaks are just window dressing anyway. From the previous reviews we have read and personal experience, we do not trust digital licenses. We would rather have the physical media on hand, in our home library. We like Microsoft but not enough to waste our money on paying a yearly usage fee.
This review is from Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friend









