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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11223 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 561 Showing 11,201-11,220 of 11,223 reviews
  • Rated 1 out of 5 stars

    NO LINK TO CANCEL AUTO RENEW! DO NOT PURCHASE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this item zero stars I would, SIMPLY BECAUSE THERE DOESN'T SEEM TO BE ANYWAY TO CANCEL THE AUTO RENEW! I absolutely would NOT recommend purchasing any Microsoft product through Best Buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MS OFFICE 365 3 MONTHS FREE TRIAL REVIEW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MS 365 3 Months free trial program is very nice to explore MS Office 365

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid the $80 because it was on sale but Mircosoft switching to a subscription model will cost everyone a lot more money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The complte ofice package for any necesity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the perfect support for professionals and students

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love office 365! Use it everyday for work and home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for personal or even small business needs. The 5 users option is great when working from multiple devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    rip off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this concept is far inferior to the past version where you could choose if you wished to up grade and then have to relearn again where all the options were located. It is also a way to squeeze more money out of us by microsoft. they should have some serious copetition

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal during back to school, i used this on all of my mac products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can subscribe yearly and get free upgrades when they come out!! Definitely worth it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not useful for family without sharing icloud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not useful to have a family subscription unless you share icloud. Reps unable to help find a solution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Renew ready

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renew when you expire from geek squad! You will most likely get an instant savings :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased but couldn't access it...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $60+ for this subscription and didn't have the knowledge of how to access it. I can't speak to its functionality because I wasn't able to access it. I desperately need access to what I paid for...Please help...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to use on 5 devices and mac. maybe iPad or iPhone

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello contractor, Office 365 Home can be used on up to 5 PC/Macs and up to 5 tablets/iPads and smart phones. We hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    Office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice having office on all my devices, syncs up easily

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breakdown with Microsoft 465 activation!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot activate. Called Best Buy for assistance, transferred to Microsoft. End result neither knows what or how to activate this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Serves the purpose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for a starter like me. Takes a little to get used to it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Office 365 Home (5-PCs or Macs + 5-iPads

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 Home (5-PCs or Macs + 5-iPads or Select Windows Tablets) (1 Year Subscription) - Windows I don't know, the jury is still out I this one. Promises great features, but difficult to use and not much support, no easy instructions to refer to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello KJH26, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    IS THERE A CHOICE?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to write a review on something that isnt a choice. Seriously what were they? Oh yeah, Windows 10 in 4 different variations that no one can explain except either pay for a new one every year or pay more now and you wont have to?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unless you're 100%sure don't buy this subscription

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my subscription at xmas time thinking my kids and I would all share Microsoft Office. Turns out they all have access to Office for free through school so nobody wanted it. I did not install it. Best Buy cannot give me a refund because its a subscription. Microsoft will not give me a refund because its a Point of Sale. I spent countless hours on the phone, some people said it could be done but at the end I got nowhere. Everyone is refusing to refund this purchase. I wanted to put the refund toward purchasing it outright. Now I'm stuck with this $100 subscription for 1 year. What a waste of money. I never should have purchased it in the first place. Now I'm kicking myself. I listened to the kid that sold me my computer. Big mistake.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 will hold you hostage for more $$

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought office 365 with my MacBook Pro last year. Had always used it and shied away from Apple Pages and Numbers apps. Got a huge surprise when the year was up and they wanted to charge me another $100 annually to access my own files on my computer (not in the cloud). My files became read only. Some of tHese were files I created ten years ago! I am having to recreate them in Pages as I refuse to have Microsoft control and profit from me. Apple Pages and Numbers are just as good, if not better than Office! What a pleasant surprise! Thank you Microsoft for converting me to being an Apple user.

    No, I would not recommend this to a friend