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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 11,144 reviews
  • Rated 5 out of 5 stars

    Family 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase at a very good price with easy to follow directions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 expensive for a couple without kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added family 365. They refunded me the remaining balance from one person. Price is high for family for upto 5 people. Wish they had a discount for 2 people only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why not ?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent membership discounted price. Multiple seat. Decent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for New Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn't know what software we needed when I bought the laptop. This item came up as a recommended item to purchase. It's perfect for our needs! Good price. So far, laptop and software are well received Christmas gifts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase and much needed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much-needed software and office products are very useful daily, and their price is pretty decent for a year of service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and accomadates my college kids and wife, nice job Microsoft!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Newer version, newer problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Microsoft Office since 2007 and love the program. After installing the 365 version program, I had some issues with conversion of older documents (word and excel). Love the "family" option but have not used it...yet. The 15 month term is a bonus. I was perfectly happy with the older version and sorry they stopped supporting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS365 rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having all my programs available and so easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blogger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my wife and I since I’m retired now and posting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stokes

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent plan for my family and I. It worked out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed item

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should have the office products especially if you’re a student. There are numerous things you can do with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use after using Office 10 products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once installed on my new computer, it seemed good to have current, but familiar software to use. Office 365 software looks and feels a lot like the older software I have been using so there is not an extended learning time to be up and running,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needing to learn more about office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided finally that it was time to get the real thing to try to learn more for a job change. It is fairly easy and has lots of good features that I was missing in the free office products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was great, but I realized that I didn't get the product back. To install on my grand daughters computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using software for a few years, and it meets our current needs for personal use, and college use. I also like that 6 users can be on you plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to have you as a long-time user, and pleased to hear you have been enjoying the form and functionality of your new Microsoft 365 Family subscription. Sharing access has never been easier, and we're excited to be a valued addition to your professional and educational workspace. Thank you for sharing your experience! We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this plan with a new going PC. I enjoy the ability to get the free apps for your phone that sync with the program on your pc. Got it at a cheaper bundled rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just want I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has all the features I needed to do my school work and the added bonus that everyone in my family can use it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we were looking for. Love Microsoft and all these handi features!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    frustrated

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a very difficult time downloading to my wife's Ipad2; not sure why and no one has been able to help me. This should not be that difficult

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Our dinosaur of a computer literally blew up. I knew when it happened I wanted a lap top and it was a great time to happen. With guidance from and IT friend, we searched and found our Lenovo on sale with enough hardware to begin. We were able to set up ourselves with a little help from the IT at Best Buy. Thank you for being there and so helpful. We love going to your store now where used to it was not as pleasant. I was also able to find and nice and affordable case for the Lenovo without spending a ton of money. Such a happy customer!

    I would recommend this to a friend