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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 11,220 reviews
  • Rated 4 out of 5 stars

    A software needs for creating documents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great that this software is now compatible with the Apple Mac. Another thing to mention it can be used on multiple devices. The not so good is every year you need to renew your subscription or else you will not be able to use it......more costly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a must have for any computer used for work or school. We chose the 365 Family so that everyone in our family could enjoy the benefits.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to be a solution for you and your family! The multi-device compatibility of your new Microsoft 365 Family subscription is a real perk, and allows every user to utilize the features of your new suite. We're happy you've been enjoying the freedom and functionality it supports! Thank you for sharing your experience, we appreciate it. We're glad it was a good investment for you and your family.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast to sign up for . My system wasn’t saving files but fixed now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    self employee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good i really like it is very helpful and you can't beat the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy download, works for the whole family. Received instructions right away.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    MS 365 Family

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great software to have with kids in school. Must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shareable Applications a must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now this is the type of software option other application companies need to utilize.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed item

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should have the office products especially if you’re a student. There are numerous things you can do with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for the whole family! It was easy to use and accessible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office At Home For The Whole Family

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price for the whole family to use. Easy to install and add family members. Microsoft updates as needed to keep your activities working the way you need them to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your experience! We're happy to hear you had an easy installation and setup. We hope Microsoft 365 Family continues to meet your whole family's needs.

      Cheers,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value….will definitely be able to use all six for all the laptops we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for your computer! Great purchase and best to get at time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Office Productivity Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 - it's the standard. I have tried other Office software (e.g., Google), but nothing works as well as Office. I like the ability to share the subscription with family members and each family member can put Office on multiple devices. Having the One Drive back up is great, so I can access my files across multiple computers and makes my work seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just want I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has all the features I needed to do my school work and the added bonus that everyone in my family can use it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use and install. I would encourage others to use it and it was a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better deal by far than the regular Office 365. I am using it on 3 computers now that are Windows & can use it on my iPads as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible value and has good instructions for moving to a new version of Office. Suggest everyone move to this platform. Makes updates a non-isssue.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad you are pleased with your purchase! And, happy to have earned your recommendation. We're proud of the package we've put together in your new Microsoft 365 Family subscription, and are thrilled you've found it to support all of your endeavors. Thank you for sharing your experience! We appreciate your feedback.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    to bad they went to subscription based

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the fact that they are subscription based now, but I love office! I have been a novice in most of this until the last year, when I have learned what I can do with power point, excel, and word. Not an everyday user, but enough to be proficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hack

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft family product is great but Best Buy did exchange for the product subscription. I need the a business version! I was finally able to use this merchandise that I purchased in December after Best Buy allowed my serial number for my first purchase to be compromised, including using my phone number and making it so I was unable to access Microsoft with my phone number at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the value of having multiple license. I purchased this product to support my business and my family. Thanks Microsoft for great package!

    I would recommend this to a friend