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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 11,219 reviews
  • Rated 5 out of 5 stars

    The Best Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This store is always clean, professional, and helpful ! My boyfriend and I love working with kareef ! He really knows everything in the store. It's not one thing we didn't ask about, he didn't know about the product. This is the only Best Buy we will come to ! And my boyfriend have sent his friends and family there, and they love the store and good deals. And of course, they love Kareef too ! Thanks guys, keep up the good work. We will be back if we need other tv, or laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this has helped my transition over to a Mac! I love the fact you don't need CD's or USB drives to install this and I get to update it every time there is a newer version!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Office 365 to go with my new computer. It works GREAT for everything i need. I only wish there was a version for more than 1 year with multiple devices. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Does everything that it supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to do Office and OneDrive at home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I priced out how much it would be to buy Office every 3-4 years VS having the subscription and sharing it with two other people in my house, O365 is WAY cheaper and beats a subscription to Google Drive by a long shot. Think about it, the most current version of Office accessible at all times and across five devices within the same household this is the best and cheapest option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office 365 and the ideal of an annual subscription ensures i get all of the updates each year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great family purchase for this year, we are taking advantage of this product 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program. I bought it for our new computers and even put it on my tablet. Very easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, provides good programs for my entire family. I have always liked Microsoft products, and this one doesn’t disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must. I mean Microsoft word, excel and many great products and with the new outlook its makes it so much easier to use whether its for business or just personal use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Graduation gifts for grandchildren

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worry free care for our grand children’s laptops For the first year in college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used office for years at my daycare. I really like how they have made changes. Now it's updated all the time instead of having to re-purchase it every couple of years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Necessary Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if there's a need to review Microsoft office, because it is almost considered a necessity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get all the products in one package and get to use across all your machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I finally decided to purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to set up and love that you can share with other devices. Glad I finally got it for my computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for the feedback, Nicole! We're glad that you're enjoying the ability to share across devices.

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    School helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having gotten this item, because now I am going back to school, and it comes in very handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a necessary software package for any computer. It was quite simple to install and the applications are easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family was easy to install and use.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, well worth the price. Easy setup and download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for file sharing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for being able to work onfiles on my home desktop and then on my ipad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service, "No Clue" foreigners on help desks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE 4 MACBOOK PROS I PURCHASED FROM BEST BUY IN MOBILE, I PURCHASED A LIFETIME/DISCS SUBSCRIPTION TO WORD/POWERPOINT/EXCEL WHEN I PURCHASED MY TWO ORIGINAL MACBOOK PROS . THEN... I BOUGHT TWO MORE MACBOOK PROS , AND SURPRISE !!! GEEK SQUAD DELETED MY LIFETIME SOFTWARE AND MADE ME PAY FOR A YEAR SUBSCRIPTION THAT IS INCREDIBLY SLOWER/HORRIBLE THAN MY LIFETIME SUBSCRIPTION. THEY NEVER RETURNED MY DISCS, TURNOVER AT BEST BUY/GEEK SQUAD IS HORRIBLE, AND NEWER EMPLOYEES ARE RUDE AND DO NOT CARE ABOUT OLD CUSTOMERS WITH PAID IN FULL SERVICE CONTRACTS, WITH NO ONE IN LINE, A SURLY SUPERVISOR TOLD THE NEW GEEK SQUAD EMPLOYEE THAT WAS HELPING US THAT HE WAS TAKING TOO MUCH TIME AND TOLD US WE WOULD HAVE TO MAKE ANOTHER APPOINTMENT AND COME BACK ANOTHER DAY (60 MILES). THEN THE TWO OF THEM WENT TO THE CORNER IN THE BACK OF THE STORE AND CHATTED FOR ANOTHER 20 MINUTED DOING NOTHING, STILL NO ONE IN LINE. I APPROACHED THE BEST BUY MANAGER ON DUTY. I EXPLAINED MY PROBLEM WITH GEEK SQUAD AND POINTED THEM OUT AS THEY WERE LOAFING AND CHATTING. THE BEST BUY MANAGER WAS SCARED TO DEATH AND HAD NO IDEA OF WHAT TO DO AS A MANAGER. PLEASE SHARE THIS WITH EVERYONE BEFORE THEY DO BUSINESS WITH GEEK SQUAD IN MOBILE. THEY ARE NOW HORRIBLE AND DISHONEST CUSTOMER SERVICE. IN THE PAST FOR OVER 10 YEARS, GEEK SQUAD WAS GOOD, BUT LOUSY NOW!!!

    No, I would not recommend this to a friend