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Customer reviews

Rating 4.5 out of 5 stars with 11145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 11,145 reviews
  • Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did the job and it had a fair price for what it offered and for more than one persons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great easy to use very convenient and easy to load on a computer. Good price for the money.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for sharing your review of Microsoft 365 Family with us! We're glad that you've had an easy time installing!

      Tom
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completes the total computer experience. Would recommend due to the ease of installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Works great. I have already installed this on 4 pc's with no issues whatsoever.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Austin,

      We appreciate your review. We're glad to hear that you are having such an easy time installing Microsoft 365 Family on all your devices.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good Value Easy to follow and complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Publisher for so many different things. And Word is simply a necessity. I look forward to being able to have the latest edition of office now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID if you have valuable files.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you setup OneDrive on Mac, it encourages you to turn on syncing of your Desktop and Document folders. PROCEED WITH EXTREME CAUTION. About a month or two ago, syncing/backing up broke on the Mac. It is a SEVERE software issue that Microsoft is not taking serious or moving towards a solution on. If you go to One Drive on the menu bar (top of screen) on your Mac, it shows everything is fine and up-to-date. If you try to access your One Drive folder locally, you’ll see a “OneDrive encountered an unexpected error. Items may be out of date” banner across the top of the window. NONE OF YOUR FILES ARE PRESENT. Files cannot be accessed by apps either. Meaning if you have previously stored documents, spreadsheets etc. in the Documents folder, you cannot access them even by opening an app first then trying the File > Open option. The ONLY way you can access your files is online thru the One Drive website. I currently have DECADES worth of files that Microsoft is holding hostage and the only way I can get to them is to go thru a browser and download them one-by-one, on demand. Mind you, you’re paying for this service! On Microsoft’s website they go between acknowledging this as an issue but saying their teams are working on it with no ETA or update in months -or- slamming you for being a Mac user and expecting a working experience on a non-Microsoft platform — although they gladly promote the idea that Office/One Drive is compatible with Mac. A follow-up problem I am now facing is that trying to download these folders in bulk versus downloading each file individually is downloading a zip file and apparently Microsoft uses a zip app (Zip64) that has known compatibility issues with Mac and will produce a corrupt zip file. On Microsoft Community there’s plenty of posts saying any .zip file larger than 4GB is not going to work without a third party app (which on work devices you can’t install third party apps due to device restrictions and security protocols). This is a completely unacceptable and garbage experience and if you don’t want to serve Mac users with the same experience as your Windows customers (after all, we pay THE SAME PRICE) the solution is simple: REMOVE MAC COMPATIBILITY FROM ALL YOUR MARKETING. After our subscription is up, we will be discontinuing usage of all Microsoft products across our fleets.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Home, 1-year subscription, 5 PCs/Macs (Product Key Card) - Android|Mac|Windows|iOS allows you to load the software on up to 5 devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for its price and quantity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded the application and sent it to my four other devices that I use within my household and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 family office

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. For the family to use on up to 5 devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT TAKES A LITTLE GETTING USED TO, BUT ONCE YOU SPEND A LITTLE TIME WITH IT IT IS REALLY EASY TO USE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to load, easy to use. I thought I only needed 3 seats, but ended up using 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Now all my computers can interact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was about time for me to be the several licenses and use 365 to keep the programs up to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product... The kids are able to use this for all of their homework assignments. Homerun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not aware that an entire family can use this product. It is great for family project and school projects. It a real savings and for upgrades

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WB

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent value highly recommended will buy again very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for families. For less than the price of two subscriptions you receive 6!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation options available priced a little high

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and you cannot beat the price. Easy to install on every computer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    365 Microsoft family is a great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the family A little hard to navigate to Add It to Other People's Computers But It Works

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good product. My 6 year old with adult supervision can work without asking much.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're so happy that you're finding 365 Family to be kid friendly! We hope that your child is having a great experience.

      Tom
      Microsoft Office Team Microsoft