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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1892 Showing 37,821-37,840 of 38,824 reviews
  • Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be returning the only part of the order I received. I had ordered a computer for my wife for Christmas, along with the MS Office package. I wound up purchasing a computer from another source because you could not deliver. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with this as I go all the way down to pick this up and calling all around to get an activation code and still can't get it to work utter foolishness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential to do my job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most updated. Everything works properly with Microsoft office

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly on a laptop with a mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this Microsoft version of Windows. I am glad that I did not buy the permanent one and hopefully they will improve it with a new version that is similar to Windows 7. This version is only good if you have a touch screen laptop. Does not work well with a mouse/touchpad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I upgraded my personal computer, I purchased this 365 office package to get MS to work again. I think this is great value and have had no complications with it yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy unless you can use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this card thinking it could be used with new acer and couldnt use it with it.. Not compatable with a chromebook. And still havent got refund from returned in january and here it is may.. Horrible customer service also.. Just avoid if you can

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to navigate. Intuitive with new and adventurous features. You cant break it so experiment to determine what is useful to you.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    they force you to keep paying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a bunch of trash programs to go with their goal of grinding out as much cash from you as possible, they aren't interested in a good product or anything beyond pure profits. use google docs for free!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scratch Off Code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I accidentally scratched off the code when scratching off the silver tape over top of the code. Nothing that can be done at that point, so $50 down the drain. Had to order another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review Microsoft office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To problematic need to be full purchase to many reasons for other people to update things and request purchases for Microsoft caused computer to be hacked, frozen out until hired a security tech.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Office 365 as it was recommended along with purchase of a Chromebook for my son. Sadly, it is not mentioned that it can not be installed onto a Chromebook, but since I had already revealed the code all it is doing is collecting dust.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I'm not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy the whole office package just to be able to produce a simple document, using Word. It didn't load properly, and finally is withholding itself because it can't verify my subscription since I am not on the internet!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Subscription services suck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy these products. I got mine for free. Just try to get some version of Microsoft Office that is not subscription based instead. Maybe an older version or something.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft SUCKS

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE Microsoft! I would not have this if it wasn't a 3 month freebie. I never installed it and deleted it from my laptop as soon as I started it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER BUYING AGAIN

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this July last year, It SHOULD still be active, I've never even been able to use it. It wouldn't activate. The store couldn't me. I was basically out of my money!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never install the office was told the code was already used which is not true .. geek squad opened a ticket and told me will be getting a call back with a recovery .. haven’t heard till date

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So frustrated with the process and unclear instructions, created so many passwords over and over again. Yuk. I finally had to go into the Geek squad to install this stupid thing. Jason at Geek squad was great.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Beans,

      Thanks for the review. We're sorry to hear that you had trouble with the installation. We're glad you were able to get it sorted out in the end. If you need anything in the future please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Product is fine but difficult to cancel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a staple, but I found the auto-renewal difficult to cancel. The Digital download site was down, and the various links between Microsoft and BestBuy just linked to each other.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two at different time in one day very dissatisfied with it password code digits woukdnt work when i called they said it's not activated so second time around i made sure they Activa and sure enough go home didn't work again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    will not unlock on my computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having the Geek Squad download MS office 365 on my newly purchased computer it will not let me use the software. It doesn't recognize the password given. I advise you download it yourself

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear about your experience. If you need help getting Office 365 set up you can always reach out to our Customer Support Team for help: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Office Customer Care Microsoft