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Customer reviews

Rating 4.6 out of 5 stars with 9268 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the ease of use, price, and the inclusion of Word, Excel, and PowerPoint in Office Home & Student 2019. Many appreciate the software's performance and straightforward installation process. While some users wish for Outlook to be included and for the product to offer ongoing updates, the overall feedback highlights its value for its core applications. The lack of a subscription model is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 458 Showing 9,141-9,160 of 9,267 reviews
  • Rated 1 out of 5 stars

    this not fay's computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again I will tell you she did not purchase this computer. Do I have to move your ads to spam to get your attention?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POOR PRODUCTS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY LAP TOP DIED 2 WEEKS AFTER I BOUGHT. HAD TO TAKE IT BACK TO GEEK SQUAD. NOW MY MICROSOFT OFFICE DOES NOT WORK

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Simi Valley Incompetent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, how is a license sold twice? Bought this license from Best Buy Simi Valley. Already in use by someone else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t understand how to load & activate. Since no instructions come with anything anymore gets confusing for not so adept with laptops.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not friendly to me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to get started. It fails a number of time, Sometimes it will start but more time it will not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am confused.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is confusing. I only used it once and it has all been used up. I think that was done by the Geek squad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just Great......

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In this time of pandemic I found that Best Buy still believe in quality service and presenting a quality product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better Value Elsewhere

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned product as I was able to get complete office version without a subscription elswhere for a much lower price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pain to install and set up in my mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor, poor, poor, poor On line help were pleasant but neither apple nor Microsoft could resolve my issues Or, poor, poor, poor

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dusty,

      If you are still experiencing installation issues we recommend that you reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Microsoft Office package is a must for my new Mac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using the Microsoft Office for Home and Students. I use the Word, Excel and Powerpoint in my business.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are loving Office Home and Student 2019.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Was not told it did not have Outlook. A waste of $

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package does not contain Outlook Other programs are very good. But the package is worthless without Outlook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read the Fine Print!!! No Outlook included!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You DO NOT get Outlook email in the bundle. It is not clear at all that Microsoft removed Outlook from this Office product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We just wanted to let you know that if Outlook is important to you Outlook is included in all Office 365 bundles.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    This doesn’t work with chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product and when I purchased it I found out later that this version doesn’t work with the chrome notebook.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not able to download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fors soµ´ reason the software once downloaded won't open. till waiting for appointment with Geek Squad.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We'd love to help you with your installation. Please reach out to our Customer Support Team for help here: 1(800)642-7676.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Don’t buy this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I entered into my Pc I immediately received an alert to call a number well it was a scam be aware

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt have outlook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by salesman it did and I ended up spending another 125.00 for office that does and now have a subscription

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you were told Office Home & Student 2019 had Outlook bundled with it. As you are now aware Office Home & Student 2019 only includes Word, Excel, and PowerPoint.

      Have a good one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    was not in my bag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just realized I did not get this in my bag. wow. I bought an expensive computer, but do not have this.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We do offer a free trial of Office 365. If you ordered Office Home and Student 2019 and didn't receive it we recommend that you reach out to Best Buy for help.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent $200 to find out that my laptop doesn’t take accept this type of program. I’m livid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to download and install this product on my new laptop. Nothing works, including the support.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Just As Good As Expected

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used Microsoft Office on a regular basis for a few years now but this version of it seems just as good as I expected. For reference, I installed this on my MacBook Pro. PowerPoint now has support for 3D and embedded fonts and there are now captions for audio available, which are some helpful options. All of the apps have the availability to customize the ribbon, which is extremely helpful. Word has things like ink effects, roaming pencil case, and tilt effects now available. One of the things I like the most in Word is focus mode, which makes it so you can concentrate on the content in your document without any screen clutter. Excel now has some new functions that have been added. There is also an accessibility checker available, which is great. I think the last time I bought Microsoft Office there was an accessibility checker in Word but not in Excel. In Excel, you can also show data on a 2D map and there are funnel charts available now. OneNote synced up easily. I have never used OneNote often on my computer. Instead, I use the OneNote app on my tablet. Overall, all parts of Microsoft Office seemed just as good as I was used to and has some new interesting things available. The first thing I set up in all four applications of Microsoft Office was the Quick Access Toolbar, which I find imperative. I started using Microsoft Office in the 1990s when I was in junior high school. And have used almost every version of it since then for junior high, high school, college, and then work. It is only over the last five years that I haven't used it often, and I am glad to see that it hasn't changed that much since I stopped using it on a daily basis. I really do recommend it. I have never found another Office suite that I like as much as Microsoft Office.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for your positive review! We're happy to learn you're enjoying the new features to Office 2019. If you need some tips to help adjust to this edition, we think this link might have some helpful information for you: https://support.office.com/office-training-center

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft