Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 9269 reviews
(9,269 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to download and install this product on my new laptop. Nothing works, including the support.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We would love to help you get your copy of Office installed. Best Buy should have sent you an email with installation instructions. You can find more instructions on Best Buy's process here: https://www.bestbuy.com/site/help-topics/how-it-works-digital-downloads/pcmcat248100050001.c?id=pcmcat248100050001.
If you need help with the installation after you download the software you can find our help page here: https://aka.ms/AA4rin6.
If you still need help you can reach our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 1 out of 5 stars
Wasn't able to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to install software, and it stated that the code was already being used.
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product use to include Outlook, but it no longer does. It is noted as “classic” which is deceptive.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Judy,
Thanks for your review. Office 2019 is our classic Office suite, and inside that we offer Home and Student, Home and Business, and Professional. If you are looking for a version of Office 2019 with Outlook we recommend Home and Business or Professional.
Best,
Nelson
Office Customer Care
Rated 5 out of 5 stars
Just As Good As Expected
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used Microsoft Office on a regular basis for a few years now but this version of it seems just as good as I expected. For reference, I installed this on my MacBook Pro. PowerPoint now has support for 3D and embedded fonts and there are now captions for audio available, which are some helpful options. All of the apps have the availability to customize the ribbon, which is extremely helpful. Word has things like ink effects, roaming pencil case, and tilt effects now available. One of the things I like the most in Word is focus mode, which makes it so you can concentrate on the content in your document without any screen clutter. Excel now has some new functions that have been added. There is also an accessibility checker available, which is great. I think the last time I bought Microsoft Office there was an accessibility checker in Word but not in Excel. In Excel, you can also show data on a 2D map and there are funnel charts available now. OneNote synced up easily. I have never used OneNote often on my computer. Instead, I use the OneNote app on my tablet. Overall, all parts of Microsoft Office seemed just as good as I was used to and has some new interesting things available. The first thing I set up in all four applications of Microsoft Office was the Quick Access Toolbar, which I find imperative. I started using Microsoft Office in the 1990s when I was in junior high school. And have used almost every version of it since then for junior high, high school, college, and then work. It is only over the last five years that I haven't used it often, and I am glad to see that it hasn't changed that much since I stopped using it on a daily basis. I really do recommend it. I have never found another Office suite that I like as much as Microsoft Office.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you so much for your positive review! We're happy to learn you're enjoying the new features to Office 2019. If you need some tips to help adjust to this edition, we think this link might have some helpful information for you: https://support.office.com/office-training-center
Thanks for being a part of the Microsoft family!
Sincerely,
Jo
Office Customer Care
Rated 1 out of 5 stars
Nah baby nah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for a new computer, returned computer, could not use it on my old computer because it is a one time load.
I would recommend this to a friendRated 1 out of 5 stars
Microsoftwindowshome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working. Installed by geek squad. Now pc will not start. Bad for new pc
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 1 out of 5 stars
I cannot download Office Home & Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my iMac 12/19. No-one will help me install Office Home and Student. No one to help me.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your review. We would love to help you with your installation. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Rated 1 out of 5 stars
In the dark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We don’t know how to use it. Is there a tutorial? How do you pull it up on a MAC?
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 1 out of 5 stars
Need Email Instructions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get the Email Instructions to redeem the last two items on this my order.
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .If you are still having these issues with the install, please reach out to our Customer Support Team at the link here: https://support.microsoft.com/en-us/home/contact
Best,
Tom
Microsoft Office Team
Rated 1 out of 5 stars
Great Program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was all I needed for the work I intend to do on my Lap Top, the word and excel programs are first rate
I would recommend this to a friendRated 1 out of 5 stars
Just the right set up for me to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to upload and activate. Exactly what I need to accomplish my household, office and business work with.
I would recommend this to a friendRated 1 out of 5 stars
I hate Windows 10!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 10 is the most confusing difficult OS I've ever tried to use. Not enjoying the process at all.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there!
Thanks for the review! Sorry to hear about the confusion over Windows 10. We have a library of info of all the things you can do in Windows 10 that you can browse and search here: https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10
With that, you should be an expert in no time!
Regards,
Jonny
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 1 out of 5 stars
Good Office product for basic users
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works well and is easy to install. Includes the basic office features (Word, Excel, One Note).
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your review. We're glad to hear that your installation was easy and that you feel that it works well.
Have a great day,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 1 out of 5 stars
Could not be installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not install it in my mac after arriving in the Philippines
No, I would not recommend this to a friendRated 1 out of 5 stars
outlook
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's outlook. what is more to say? Sixteen more characters...
No, I would not recommend this to a friendRated 1 out of 5 stars
I purchased but it was not installed. I paid extra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor excuse for a geek squad. I do not recomend paying for such poor service
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 4 out of 5 stars
Good value for long term use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft Office has been around for nearly as long as Windows. The 2019 edition adds a few useful features centered around focus and collaboration. There are some new Excel functions useful for summarizing, and a cool new Morph function in Power Point. MS sells Office on either a subscription or one-time license basis. This version is the one time purchase. It only comes with Word, Excel, and PowerPoint. MS has plans to update Office every few weeks if you’re on the subscription plan. However, you pay dearly for that privilege as the amount shown on Best Buy’s site is only for 1 year’s access to the software. After that, you have to purchase it again! This version requires a one-time payment, then you will have a license for as long as you’d like (or until MS stops supporting Office). The additional features in each version are often not significant. Compatibility has been maintained since 2010 and this version is no different. The only exception would be if you find yourself wanting to save files to a cloud drive and sharing them with others. For collaboration in MS Office, the subscription to Office 365 gives you 1TB of storage, along with the regular updates. MS is mostly focused on collaboration features going forward. As a result, I’d expect fewer changes in whatever version comes after Office 2019. You’ll notice that MS no longer offers the ‘Student and Teacher’ version of Office. That’s because it’s offered for free to any school that wants to deploy it. In many public schools, your student has a license to install Office applications on up to 5 devices (PC, Mac, iPad, Android phone, etc). If your home qualifies, this may be your best option to have key MS technology at a VERY reasonable cost.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for sharing your thoughts and leaving a review. We appreciate the feedback!
If you want a list of all the latest features to Office 2019, we think this link is an awesome resource: https://support.office.com/en-us/article/what-s-new-in-office-2019-5077cbbe-0d94-44cc-b30e-654e37629b0c?ui=en-US&rs=en-US&ad=US
Additionally, folks are able to get Office at a free or reduced rate depending on their school/organization's benefits. If you, or anyone you know, wants to learn more about this offer, follow this link: https://www.microsoft.com/en-us/education/students/default.aspx
Cheers to your productivity!
Sincerely,
Jo
Office Customer Care
Rated 1 out of 5 stars
online
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is for single pc// is also not as easy to ise as 360 .. rather use the 360 program yearly
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jennie,
Thanks for the review. We're happy to hear that you have found the version of Office that you prefer.
If you ever need anything feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Have a great day,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 1 out of 5 stars
I don't like it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each program had to be signed in separately. I would not recommend this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your review. Once you've signed in you won't be asked to sign in again unless you sign out. Now that you have Office Home and Student 2019 setup signing in to each individual program won't be and issue.
Best,
Nelson
Office Customer Care
Rated 1 out of 5 stars
Microsoft is not a good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a license for 1 user only one one device. Very disappointed
This review is from Microsoft - Office Home & Student 2019 (1 Device) [Digital] - Mac OS, Windows [Digital]
No, I would not recommend this to a friend






