Customer Ratings & Reviews
- Model:
- SXW-00001
- SKU:
- 11551266
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
stopped charging after a few charges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after a few charges. Not sure if it's the kit, usb port, or a firmware issue with the console. Based on negative reviews, looks like there was a defective batch. Very disappointed and hope I can return/exchange as I no longer have the packaging.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox Rechargeable Battery. If you have not been able to exchange it for a new one through Best Buy, we recommend contacting Xbox Support for assistance here: https://support.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Most essential kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why but my kit was defective, no charging what’s so ever, wasted a lot of time on figuring it out
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Leo,
We're sorry that there's a problem with your new Xbox Rechargeable Battery. If you haven't already, we recommend exchanging it for a new one with Best Buy. If that's not possible, please reach out to Xbox Support for assistance under its manufacturer warranty: https://support.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Rechargeable battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always need an extra battery or two for those binge gaming days
I would recommend this to a friendGreat idea but won't stay connected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three of these for my Xbox controllers, and ALL 3 of them would charge and then constantly disconnect. I have no idea what the problem is, but I exchanged them all for the PowerA - Dual Charging Station, and it rocks and works flawlessly.
No, I would not recommend this to a friendDefective product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t been able to charge this battery for weeks now and cannot take it back as i no longer have the receipt. I am angry that i bought this thing thinking it was something i was doing wrong. I get on YouTube to ask why this thing isn’t staying charged and i find out i out of everyone that has this thing have a defective battery! DO NOT THROW AWAY RECEIPT as they are selling defective batteries to paying customers. I am highly disappointed.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your new rechargeable battery. Best Buy may have a record of this purchase if they have your email on file. We recommend contacting Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
If that doesn't help, please contact Xbox Support for assistance under its warranty here: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
Hope that helps,
Chuck
Xbox Customer Care
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy not a best buy but a Good buy am very happy with it
I would recommend this to a friendNot even six months old won’t hold a charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was working great for the first six months but now it won’t charge no matter what different cables I use or adapters
No, I would not recommend this to a friendBattery stops taking a charge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery shipped Nov 11 2020 and only worked for 12 days. It no longer holds a charge. Attempted to contact xbox support but their number and support is difficult to maneuver. Not sure what happened or if it was just my battery but never had an issue with the ones that came out for the Xbox one. This newer one to stop charging this soon is very strange.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with this product. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, this direct link for Xbox Support may be able to help: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
Hope that helps,
Chuck
Xbox Customer Care
Must have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so much better than buying batteries every week
I would recommend this to a friendCharging Issues.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger worked excellent for a few months but then about two weeks ago it couldn't hold any charge. I know that other people may have not had the same issue, but I would recommend exploring other options before dropping 24 bucks on this. Note: Regular batteries worked fine on my controller so it's definitely the rechargable battery.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Tyler,
We're sorry there's an issue with your new rechargeable battery. Our team at Xbox Support may be able to help. Every Xbox accessory comes with a 90-day limited manufacturer warranty from Microsoft. If you're within the warranty period, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
Hope that helps,
Chuck
Xbox Customer Care
Extremely Disappointed!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like other reviews, this battery does NOT hold a charge. The product was purchased in January and became unreturnable in February. In March, literally,it no longer holds a charge. I keep it plugged in and it will work, BUT it still shows low battery each and ever time! Extremely disappointed!
No, I would not recommend this to a friendDead in less than 4 months. Crappy warranty!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on June 22nd. Battery is already dead. Just out of the 90 day warranty. I specifically bought this instead of some aftermarket crap charging station. Now it’s basically a paperweight. Should’ve spent the money on some Duracell batteries instead. Would’ve lasted longer. Would not recommend at all!
No, I would not recommend this to a friendWas nice until it stopped holding a charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this two months ago (not quite two months actually) and it no longer holds a charge. It can run for about a minute before running out. I have to run with a cable plugged in and in fact, the controller runs better if I take the rechargeable battery OUT and then plug it in to a power source. It still dies sometimes even plugged in. Nice concept, maybe my issue is a rare one, but this is my experience.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jacob,
We're sorry there's an issue with your Xbox rechargeable battery. This device comes with a 90-day limited manufacturer warranty from Microsoft. We recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
Hope that helps,
Chuck
Xbox Customer Care
Didn't last
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it didn't hold a charge very long and ended up not holding ANY charge about 3 months after I bought it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your rechargeable battery. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
Hope that helps,
Chuck
Xbox Customer Care
Does not work !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work I’ve left it charging over night to only wake up to it not even half way charged ? Even took it out my Xbox and plugged it into a cube and tried it that way still did not work. The older charge and play work way better even if it gives you 8 hours of play.
No, I would not recommend this to a friendWrong fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we had to return this because it was the wrong fit so I don’t have much of a review on the product.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on dec 14th, its now feb 17th when I'm writing this, but it stopped holding a charge at least 2-3 weeks ago. I've always had performance with the xbox branded batteries. the 3rd party ones are cheaper and last longer, you'd think by now xbox would be able to provide a decent battery.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to get it fully charged very disappointed
No, I would not recommend this to a friendWouldn't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't hold a long charge and it's not very reliable. I use this a few times and I'm back to using batteries. Waste of money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Christopher,
We're sorry there's an issue with your rechargeable battery pack. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem with them here: https://support.xbox.com/en-US/help/hardware-network/accessories/setup-troubleshoot-play-and-charge-kit
Hope that helps,
Chuck
Xbox Customer Care
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not charge, returned..........................
No, I would not recommend this to a friend