Customer Ratings & Reviews
- Model:
- RFZ-00013
- SKU:
- 10216418
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Stick drift
Stick Drift Issue and Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design defect with the "stick drift" is more than real. I've had this for less than a month, but the stick drift issue came about almost 2 weeks in. The characters move on their own and there's no way to stop it in the settings of the control. I reached out to BestBuy and they can't replace it because they don't have an adequate stock supply. (According to the customer service rep). So I guess, they have an adequate supply to sell, but not to replace defective ones? It's a poor catch-22 for such a reputable company.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello David,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If you're unable to exchange it for a new one through Best Buy, our team at Xbox Support may be able to help. We recommend reaching out to them here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I do find that it would disconnect 1 out of 20 times during use
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Rocky,
We're delighted that you're loving your new Xbox Elite Wireless Controller Series 2. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. If you're still experiencing this issue, we recommend troubleshooting the problem with Xbox Support here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Best of the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my son’s favorite gift a bit pricey but worth every dollar
I would recommend this to a friendSometimes Base is best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll just stick with the regular Xbox controller. This over complicated engineering disaster has been wanting to throw it across the room like a Nintendo controller.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best control I’ve played with so far highly recommend it
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for recommending your new Xbox Elite Wireless Controller Series 2. We're delighted to hear that it's the best controller you've used and we hope you continue to have a lot of fun playing games with it.
Happy gaming,
Chuck
Xbox Customer Care
Good for px
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with pc bluetooth just remember to connect to steam settings
I would recommend this to a friendGet It!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A worthy updrage for your XBOX gaming exerience. Worth every penny!
I would recommend this to a friendGreat wireless Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my wireless controller. Would recommend this controller to anyone. Very easy to use
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Donna,
Thank you for recommending Xbox Elite Wireless Controller Series 2 to others! We're glad that you love using it and hope that you continue to have a lot of fun playing games with your Elite 2.
Happy gaming,
Chuck
Xbox Customer Care
Must Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice control. wish the buttons would just come off so quick
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chelle,
Thank you for sharing your thoughts with us. We are glad that you are enjoying the Xbox Elite 2 Wireless Controller.
Happy Gaming,
Katie
Xbox Customer Care
Good controller, poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got here quick, let’s see if this one can stand the test of time.
I would recommend this to a friendBest Xbox controller
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Xbox controller ever made! Comfortable and excellent build quality
I would recommend this to a friendBest Controller Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last controller was stolen. Feels good to be back :)
I would recommend this to a friendGood for bad hands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controls totally recommend this device specifically
I would recommend this to a friendNot working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller is not connected it startes to move on its own. The vibration doesn't work all the time. When you disconnect the usbc it act up.
No, I would not recommend this to a friendelite 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great controller love the paddles on the back and the sticks.
I would recommend this to a friendJust what I need it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent remote for Xbox. Very well built. Buttons are sturdy. Recommend it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
Thanks for the recommendation! We're thrilled that you've found Xbox Elite Wireless Controller Series 2 to be sturdy and well-built. We hope you have a lot of fun with it.
Happy gaming,
Chuck
Xbox Customer Care
New controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller the delivery was super fast under one hour thanks Bestbuy.
I would recommend this to a friendBest, ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tool if you are a gamer trying to get the most bang for your buck.
I would recommend this to a friendUnopened
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it it, bought as a gift. The 1st series was a hit so this should be too.
I would recommend this to a friendFine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not entirely thrilled with it but that's just my own personal preference.
I would recommend this to a friend