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Customer Ratings & Reviews

Your price for this item is $664.99
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The comparable value price is $699.00

Customer reviews

Rating 4.6 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are delighted by the Surface 13.5" laptop's lightweight design and ease of use, praising its long battery life and responsive touchscreen. Many appreciate its compact size and performance capabilities for everyday tasks. However, some users found the limited RAM and single USB port to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 161 reviews
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Gorgeous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen and picture. This laptop is super sleek and lightweight. It has been perfect for me. The only thing is I recommend switching out of S mode and into pro. The S mode is very restrictive. I couldn't plug my phone, iPod or even print anything off until I switched to Pro. Now I can so pretty much anything!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Very Sleek and high tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best computers I ever owned. Andrew who was my tech expert at the store did a wonderful job explaining all the features of this new lap top. Its thin and the battery life on this lap top is incrediable. Absolutley love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer for beginners as well as for someone who's in college! Its super easy to use and its also very lightweight! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    The only Windows based laptop anyone should own

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Mac guy myself, but my work computer is a Surface Pro, and it is the first Windows based PC I've actually liked. So much so that we got my wife this Surface Laptop because she doesn't like Mac OS. If you prefer Windows over Mac, I don't see how you can stand to use anything other than a Surface. When the Manufacture designs the hardware and the software, you get a speed and stability that I haven't seen from Dell and others like them. I'll hand it to Microsoft with the build too. This thing is much nicer than the current Mac equivalents.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great light weight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop I bought especially to travel with. The ipads have such a flimsy keyboard. This is a small laptop and I think weights about 2.5 lbs and I can slip in my bag.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for me! It’s lightweight, easy to handle and operate and I love the option for facial recognition.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Lower end Surface but still fast and durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a couple of these for my sales staff. I use the 256gb i5 version since I run complicated software, etc. but I was leery of getting the less-robust version for my staff as I didn't want them to experience lag and downtime. However, I have been pleasantly surprised at the speed of these for their positions. They use Remote Access quite often to access our network and do a lot of work online and, for those processes, these laptops have been great. Add that to the extra durability, compared to the similar Envy or XPS, and these are hands-down winners for how we use them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great laptop computer. I was a loyal Mac user and after buying this laptop, I have ditched my Mac. It’s a great computer, fast, and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Standing the heavy use by preteen every day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses this computer as his primary School tool. He takes it everyday and it has been 4 months. It is fast, strong and he loves it. It's very light

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my wife to use both at work and home. The compact size works great for her and it performs just as quickly as her regular laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Reasonabe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it about $600 (with student discount). It's thin, light weight, and boot quick. However, if you're using Core i5 or i7 before, this M processor with 4GB is noticeably slow. Compared to my other laptop (few years old i5 with 8GB), it's slow to do any task (except booting). If you're want to use this laptop for any medium duty task (graph in excel, lots of pictures in powerpoint), you may want to choose other laptops. If you're looking for light weight nice looking laptop just for internet browsing or email stuff, it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great laptop for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, it is so light weight and fast! I couldn’t have picked a better laptop for school.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, easy to use and lightweight. ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, small, lightweight laptop that doesn’t break the bank

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Eaasy to use for the computer not so savy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Very lite and easy to carry. Great for a back up for my desk computer.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Surface! The unit fires up extremely quickly. I love the touch screen. Why I like lost is that it feels like a tablet but is really like a laptop since the keyboard does not detach. I can use this anywhere without worrying about a flat surface to prop it up on. I use this for all Microsoft Ofice products, including Access, and have had zero issues so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for giving the Surface Laptop a try. We're thrilled that you're loving your experience so far. The Surface Laptop was built with portability in mind, so its lightweight design and powerful performance makes it easy to accomplish all your day-to-day tasks from wherever you go! Thanks for sharing your experience with the community.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very lightweight and i love the look if it and it is very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Easy to use, light weight. Nice staff that sold it to us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for college work. Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful and convenient. Easy to use and it looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Personal/Business Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the core m3 version of the surface laptop line. More than enough cpu and memory for any business work like MS Office I have thrown at it. Also serves great for general web surfing and tasks like email. The best part is the battery life is amazing. Highly recommended!

    I would recommend this to a friend