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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the Surface 13.5" laptop's lightweight design and ease of use, praising its long battery life and responsive touchscreen. Many appreciate its compact size and performance capabilities for everyday tasks. However, some users found the limited RAM and single USB port to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 161 reviews
  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Everything and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight easy to carry from class to class.battery holds up very well

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and compact light weight easy to operate and like the color

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great choice for students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the main reasons I chose this laptop was for it's weight; it's very light weight and is easy to just throw in my backpack without compromising space or anything like that. I used the surface pro 3 and although it was a good device, I like this one better.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight. Looks great. You can upgrade from windows 10 s.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing product !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am IN LOVE with this laptop. It’s beautifully designed, slim & chic. I use it every day for school, research, writing papers, power point etc. the battery is great too! I loveee it !!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rose,

      Thanks for calling out some of your favorite features about the Surface Laptop. We're glad you're loving the quality design that makes this device so unique! From its lightweight design to its ability to multitask all your school assignments with its incredible power and battery life, there is no limit to what you can accomplish with this device!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the surface. Love the touch screen. Love that you can talk into the microphone and it types for you. Love the size. Love the numbers are on the side and the keyboard lights up. Love the speed and that it is a solid state drive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for calling out some of your favorite features for the community! We're delighted you're loving your experience with the Surface Laptop so far. We're very proud to offer our customers the best of innovative features and quality designs. We're glad the Surface Laptop fit the bill!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    This is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface book is really a decent little computer. Build quility of a Mac, great high rez bright screen, and not to thick. Sadly I ended up returning it as the core and 4 gigs of Ram were not cutting it for what I do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good laptop to surf the internet, something my kids could use for school, and something I could do a little work from home on. The salesman said this was the best one for the money. He was right.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent lightweight mighty laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop with enough power to be useful for internet but lightweight enough to be comfortable to transport. This fills the bill! The display is beautiful, and the processor is plenty fast for a small laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Surface laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always messing around with commercial computing devices. I like Chromebook, MacBooks, and my work issued Windows 10 HP laptop. I bought my wife a Surface laptop (base model with m3 processor) because it was on sale at Best Buy. I was very surprised how great it felt using it. No complaints at all. The touchscreen resolution is crisp and clear. Tactile sensitivity is responsive in a "just right" manner. Thin, light weight, and smooth finish; Microsoft has a dandy product here. Also like the charging set up using a magnet charging, like Apple. Would have liked to see a USB type-C magnet type. Maybe next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Tech Yo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really cool laptop, the facial recognition blows my mind and it’s design is real sleek. I use it for school and it works well for me. It’s a little slow at times not gonna lie but that could be my schools WiFi

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you're loving your Surface Laptop so far! We're glad you're making use of Windows Hello facial recognition to make signing in faster and more secure than ever before. If you feel that your Surface is ever running slower than usual, try out these tips to speed things up: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We hope you continue to discover all there is to love about the Surface Laptop!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, performance is fast plenty of memory. Everything I needed for a work laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing laptop for those busy days!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first laptop I personally purchased and it is nothing less than amazing all the features are incredibly useful and there so much to learn about it. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Windows Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop comes out of the box ready to perform. It is lightweight and easy to transport. When you are ready to work just take it out and its ready to go. Great for students of any age.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Obsessed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re a college student in need of a laptop, this is perfect! Light weight but amazing quality. Easy to use and incredibly handy. I am obsessed with the keyboard as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop easy to use for computer beginners. I'm not good with tech so this laptop was a great buy for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the perfect size for someone who is on the go! It’s lightweight and easily fits into bags! It has a lot of great features and the graphics are high quality!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Sounds like you're loving your Surface experience so far! For being a slim and lightweight build, the Surface Laptop certainly doesn't lack powerful performance as well as quality display, making this machine perfect for accomplishing all your tasks on-the-go! Thanks for the great shout-out.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Beautiful screen and light

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very aesthetically pleasing and has a really nice screen. The webcam is a lot nicer than most windows computers. Fast machine despite only having 4g of ram.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop - excellent battery life and silent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quiet version. Still pretty quick for most office work and it's quiet and doesn't run very hot. Great for student

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so fast and efficient as well meets all of my needs

    I would recommend this to a friend
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