Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 5859104
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the Surface Arc Mouse's portability, design, and comfort. Many appreciate its slim size, light weight, and good battery life, as well as its Bluetooth connectivity and compatibility with Surface computers. However, some customers have noted that the scrolling is not very smooth, and a few find the price a little high. Additionally, a small number of users have expressed concerns about the right-click functionality.
This summary was generated by AI based on customer reviews.
doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would never sync and doesn't work. $30 bucks down the drain. bummer
No, I would not recommend this to a friendconnection keeps going off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this super excited and then it works only for a few weeks and now it doesn't even work. not
No, I would not recommend this to a friendNice try
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this . Returned it for the traditional apple mouse.
No, I would not recommend this to a friendBest mouse ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite mouse!! It is the best! It’s sleek and ergonomic.
I would recommend this to a friendWorth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted a wireless mouse that didn’t need a usb plug and this was exactly what I was looking for. I have a Microsoft laptop anyway so it was even better. I love the feel of the arc and how easy it is to store. Just simply snap it flat to shut down, and snap it in the arc to connect it to your device. I am very happy with this purchase.
I would recommend this to a friendWASTED money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse never worked out of the box. It did not turn on.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item Never worked after 3 sets of batteries installed Very disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear you have had a difficult time setting up your new Microsoft Arc Mouse, and appreciate you taking the time to outline your experience. We recommend visiting the following link, where we host all of the latest troubleshooting techniques and helpful how-to guides to assist with any issues you may be encountering. Find all you need to know to get up and running, here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care
Excellent product for a reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for a reasonable price. It pairs easily with my Surface Pro and feels very comfortable in my hand as I use it
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this mouse it is light, slim and best of all it works great.
I would recommend this to a friendDon’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for long. Battery keeps dying very quickly
No, I would not recommend this to a friendGreat mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable mouse. Folds flat to easily put in my bag. Definitely recommend!
I would recommend this to a friendWay to small and just a weird feel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hated how this handled when using it.
No, I would not recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product for my surface pro. Its something I like everyone should get if they have a surface pro.
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Touch sensor can need a little getting used to.
I would recommend this to a friendCool & Functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this mouse out because it looks cool, turned out to be the best mouse ever. For looking so minimalist, it's actually very comfortable and fits my big hands well. The material (I think) is some kind of silicone, it feels nicer to me than a plastic mouse. Flattening it to power it off is brilliant. Most of all, I have a glass desk and I can use this mouse without a trackpad.
I would recommend this to a friendInteresting Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took me a while to get used to. It is different from anything that I have used before. Once I got used to it it was much more comfortable to use. Love the fact that it folds flat for storage. Makes carrying it in my laptop along with my Surface Laptop 2 extremely easy. I highly recommend this mouse. Just know that it will take some time to get comfortable in your hand. After that you will not regret the purchase.
I would recommend this to a friendDo Not Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the mouse for a few months now and I love the design and feel of the mouse. it feels comfortable and the right and left click of the mouse is not an issue for me. I use the mouse for my everyday work 6-10 hours a day. I have owned many Logitech mouse and keyboard in the past so I thought I would try the arc mouse. While I love the piece it self I hate everyday having to trouble shoot it constantly. at the beginning I would just finish my days using my laptop pad because it would disconnect after 4-6 hours of use. I would do all the trouble shooting and it would not connect again for the day. Then finally after the 5th time of changing the power it worked for two days and back to the same issue. Now it is not connecting at all. I disconnected it and tried to connect it again and no luck. it has been 3days now and have not been able to connect it or the time to do more trouble shooting. This is the most expensive mouse I have ever purchased and by far is the worst in connecting and the use I can get from it. I am using my years old from Logitech now. I understand I can provably get it to work eventually but for this price I did not expect this much trouble with it. I am thinking it is also the fact that is Bluetooth that it has so many issue with connectivity. I do not have time to keep trouble shooting it and I don't even know if I can return it or exchange it. I'm going to look if it has warranty to exchange it. I had high hopes for this mouse but it was a BIG disappointment.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We regret to hear that you have been having such difficulty with keeping your Surface Arc Mouse connected to your device. It sounds like you have done some previous troubleshooting, so we think it may be best to contact our support team for further assistance. Sometimes this can easily be solved by simply updating the firmware. Please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.
We are eager to hearing from you so we can assist you with getting your Surface Arc Mouse up and running!
Kind regards,
Jessica
Surface Customer Care
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Right clicking is super annoying. You have to very purposefully click far on the right side. 75% of the time it registers as a left click. I would take it back since it was so expensive if I didn't throw the box away! Bought a cheap one that is the old design with 2 buttons and slider in the middle at a quarter of the price of this junk mouse.
No, I would not recommend this to a friendBest mouse for backpack use by far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one. Took 7 years to wear the first one out. Best mouse to haul around in your back pack by far. Flatten it out to turn it off, arch it up to turn it on.
I would recommend this to a friendGreat for business travel.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my boss when she travels. Lay flat design easily fits in her computer bag.
I would recommend this to a friend