Customer Ratings & Reviews
- Model:
- EP2-32755
- SKU:
- 11332291
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Does not work as well as my last Microsoft mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I have to push it 3 times to get it to work.
No, I would not recommend this to a friendNot your usual mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is the one using this mouse and he had difficulty with the user motions.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Deb,
We regret to hear about your son's difficulties getting used to the Surface Arc Mouse. Take a look at this guide to better understand the scrolling gestures and how to adjust those settings: https://www.microsoft.com/accessories/en-us/support/how-to/mouse/microsoft-arc-mouse/getstarted. Hope this helps!
Best,
Amanda
Surface Customer Care
Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, but not as comfortable as I was hoping. Using trackpad instead
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you haven't found the Surface Arc Mouse to be comfortable. If we can be of any assistance, feel free to reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Victoria
Surface Customer Care
New layout without center strip sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an earlier version of this mouse with a metal strip in the middle. I liked it a lot. The problem with this mouse is that when you mean to click you often get a right click, which is most frustrating. I don’t know why they change the layout of this mouse.
No, I would not recommend this to a friendLove this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, so neat that it bends as it does. Highly recommend
I would recommend this to a friendGood for short usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hand starting to hurt after long usage. Otherwise it is fine.
No, I would not recommend this to a friendNot very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that it turns off when you flatten it out
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for leaving us your honest review. It's true the Surface Arc Mouse was specifically designed to power off when flattened fort optimal portability. When in the arc position, the innovative technology can be be used on a range of surfaces, from hard-wood to even carpet. If the Surface Arc Mouse isn't a comfortable fit for you, perhaps you might consider another option to pair with your surface device.
The Surface Mouse is a lightweight option at a mere 3.21 ounces, and is designed with a slight curve for comfort. You can find this mouse on Best Buy's website here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
We hope we can be of assistance finding the right fit for your Surface experience.
Kind regards,
Jessica
Surface Customer Care
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product and concept. But it will not stay connected to my computer. I’ve tried changing batteries and everything else I could think of. I grew tired of it after a couple days. Returning it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Aaron,
Thanks for taking the time to reach out. We'd like to chime in to offer some assistance. If you are using a Surface device or computer with Bluetooth 4.0 or later, your Surface Arc Mouse should be able to connect as long as these system requirements are met. If you have already checked these system requirements, we highly recommend trying out these simple troubleshooting steps here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We hope this helps!
Kindly,
Jessica
Surface Customer Care
It’s something
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is my least favorite Item when I purchased my surface. It says it turns off when collapsed but, it doesn’t. It goes through batteries like crazy. Stick with the touchpad on the keyboard or buy a different Bluetooth mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brian,
We're sorry to hear you're experiencing some unusual difficulties with the battery of your Surface Arc Mouse. We'd like to assist, and recommend reaching out to our wonderful support team here: https://aka.ms/AA4rbq6. We hope to hear from you soon.
Best,
Heather
Surface Customer Care
Looks nice and stylish... but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and stylish. But.... Not as functional as others for the same price point. I end up using the track pad more. I regret buying this
No, I would not recommend this to a friendWon’t work with Mac mini
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this mouse to try with my Mac mini computer. Shipment was a little delayed and I never go around to trying it out until a few days after the new year. It connects when bent but won’t stay connected as soon as you set it down. Looks like I’m past the return window so a bit dissapoined.
No, I would not recommend this to a friendMouse sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this mouse, used it for a few days and returned it. It sucks. Does not fit in your hand good and just does not feel good. Retured it after a couple of days.
No, I would not recommend this to a friendDid not like
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an item that I wish I didn’t purchase…did not work good for me
No, I would not recommend this to a friendNeed return or exchange or replace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working properly with my MacBook pro So I’m trying to return this
No, I would not recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instantly reconnects when you curve it to turn on. Turns off when you lay flat. No issues whatsoever. Makes navigating much faster than trackpad. Buy it.
I would recommend this to a friendStylish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish and good quality. Works great and works at any surface!
I would recommend this to a friendMicrosoft mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, perfect price, i love it, highly recommended.
I would recommend this to a friendAlright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This my second one. It doesn't really hold up well and sometimes loss connection.
No, I would not recommend this to a friendGood mouse but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good mouse but seems to disconnect at various times. But other than that works well.
I would recommend this to a friendMc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably fine but won’t work at office no Bluetooth just dongles Didn’t have enough info when bought Hope can use
I would recommend this to a friend