Customer Ratings & Reviews
- Model:
- CZV-00097/ELG-00001
- SKU:
- 10148508
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Mine stopped working in less than 30 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they exchange it I will be fine the few days it worked I loved it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're sorry to hear your Surface Arc Mouse stopped working, and we highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Should you need additional assistance, our team can always be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Ok mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty simple to use. Doesn’t always track properly however
I would recommend this to a friendsleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted light, sleek, small mouse looks the part BUT could not get it to work seamlessly with Apple Macbook
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for letting us know about your experience. We did some research and think this might be the link to solve your issues: https://support.microsoft.com/en-us/help/4023522
We hope that helps!
Sincerely,
Jo
Surface Customer Care
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but its a bit clunky. I love the concept but does not fit well in the hand.
No, I would not recommend this to a friendNot exactly what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. Should have spent more time on reading the specificatons.
I would recommend this to a frienda meh mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a meh mouse that has the shape going for it, but nothing else.
No, I would not recommend this to a friendNot really needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use the trackpad on the surface pro keyboard if I had it to do over I would not purchase the mouse
No, I would not recommend this to a friendMouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with laptop. For as comfortable as I thought it would be.
No, I would not recommend this to a friendMouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s that bad. I so wanted to love it. Very difficult to scroll with and when you right or left click you have to push harder than any mouse I’ve ever used. I’m very disappointed good looking great idea difficult to use.
No, I would not recommend this to a friendBluetooth connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse seemed like a really cool device and was nice when it stayer connected. Unfortunately, too many disconnects caused me to return it. Tried multiple troubleshooters to no avail.
No, I would not recommend this to a friendNot as sensitive as a good desk mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the flatness Wish it were more sensitive Double click not so great
No, I would not recommend this to a friendNot working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfectly fine for my MacBook Air 2020 and it suddenly stopped working. I’ve tried pressing the Bluetooth button for 3-5 seconds as recommended and it does not work, I tried again for 30 seconds and it flashed but does not appear as discoverable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking a few minutes to outline your experience for us. We're sorry to hear you are encountering this issue, but think we can help. We recommend visiting this link, which hosts our collection of helpful how-to guides and troubleshooting techniques for all of the most common issues are seeing. Find all you need to know here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care
Not use to it yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure that I like this mouse yet - just very different from the regular.
No, I would not recommend this to a friendGood idea but bad handling feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having the ability to flatten the mouse is a really good idea but after just a couple days of using it my hand and wrist started hurting because you can't grip it right with your fingers not having an area to touch and control the movement of the mouse since its hollow underneath. I returned it!
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft - Surface Arc Mouse - Cobalt Blue, don't like the feel or color.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're not fond of the style of Surface Arc Mouse. We appreciate your honest feedback. If you like, you might be interested in trying out the Surface Mouse. You can find it at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
Kind regards,
Jessica
Surface Customer Care
okay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be okay but i never actually purchased it.
No, I would not recommend this to a friendWill be exchanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse would not turn on. Changed batteries but would still not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're running into some difficulty with your Surface Arc Mouse. We would like you to know we're here to help you get up and running with your device! First, try some simple troubleshooting options here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you should be experiencing any further issues, we highly recommend that you reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to give you the support you need. Thank you for your patience!
Kindly,
Jessica
Surface Customer Care
form over function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.look sharp, but disappointingly lacking in features.
No, I would not recommend this to a friendNot working for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work with my Surface Pro 8, im guessing this is obsolete for that PC
No, I would not recommend this to a friendLooks cool, but I would stick with classic mouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing looks cool but I find it doesn't consistently keep a good connection to my surface. I ended up using a regular mouse and find it has much better consistency and sensitivity.
No, I would not recommend this to a friend