Customer Ratings & Reviews
- Model:
- EP2-32831
- SKU:
- 6625053
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Not as comfortable as expected.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an excited nor comfortable mouse as expected. The only major difference when comparing to traditional mouse is that this one turns on/off by bending the mouse manually.
No, I would not recommend this to a friendGeneral review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes time to get used to not my favorite thing needs more support for wrist
No, I would not recommend this to a friendMouse doesn’t deliver on its promise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like it but I found it cumbersome and counterintuitive to use. Went back to good ol’ Logitech.
No, I would not recommend this to a friendIt does the job
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Ok. It looks pretty cool and does the job. I mostly use my track pad. It's pleasing to hold, not glitchy, nothing special.
No, I would not recommend this to a friendworks ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was looking for a windows based mouse that worked like an apple magic mouse, seems to generally work ok. only issue is getting it to scroll sideways in Excel. :(! nice and compact though and easy to carry.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for letting us know how you're loving the Surface Arc Mouse! The simple touch gestures make using this in combination with your Surface device a breeze. We're sorry you're having some difficulties with the scroll left/right feature. Our support team would be happy to assist you get up and running. Feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/. It's possible your device is in need of a simple update.
We hope this helps!
Cheers,
Jessica
Surface Customer Care
Didn’t care for the arc
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personal preference, I’ve read many great reviews for this, just wasn’t for me, made my wrist uncomfortable, returned it for a “normal” mouse and am much happier and pain free.
No, I would not recommend this to a friendPoor Instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions for setting up and linking the mouse to the laptop are TERRIBLE! Was ready to return the product when I "accidentally" folded it and it linked!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Elga,
We're sorry for any difficulty in setting up your new Microsoft Arc Mouse. If you run into any more issues, our team at Microsoft Support may be able to help. For assistance, please go here: https://support.microsoft.com/en-us/windows/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Hope that helps,
Chuck
Microsoft Customer Care
Bluetooth buggy but still love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, but causes an issue where I now have 5 different Bluetooth connections for this single mouse on my Cpu. (MSI GS73) GREAT mouse other than that.
I would recommend this to a friendIt's okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see how it can be nice for certain scenarios, but I cannot recommend it for everyday use. Not worth the price, even on sale.
No, I would not recommend this to a friendWill no longer connect to bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month after purchasing and just beyond my return window the mouse no longer connects to my surface and is not recognized in pairing mode by multiple conputers. Blue tracking light is still on and can put into pairing mode, but cannot get further than that.
No, I would not recommend this to a friendA bit temperamental and sensitive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though the mouse worked as advertised I found it to be very sensitive to touch, movement and a bit temperamental. It is on my shelf now as I just use my key pad.
No, I would not recommend this to a friendStill getting use to the design of the ARC Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse has a more stiff and sharp edges compared to the rounded conventional mouse. Still getting used to it - probably not worth the cost in my opinion.
No, I would not recommend this to a friendMicrosoft Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros and Cons Pros: It's very sleek, stylish, compact, smooth to the touch and works very well. Cons: I couldn't adjust to the fact that it didn't have a scroll ball which most are accustom to.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your experience. To learn more about how to customize the mouse gestures that control the Surface Arc Mouse, reference this guide: https://www.microsoft.com/accessories/en-us/support/how-to/mouse/microsoft-arc-mouse/getstarted.
You can also download the Mouse and Keyboard Center to access additional customization to make the mouse work just they way you'd like: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.
Hope this helps.
Take care,
Amanda
Surface Customer Care
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this is needed for the price. Any bluetooth mouse will sync to the surface. This is a nice feeling mouse and it lays flat to store if you put it into a bag for on the go.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mandi,
Thanks for taking the time to share your honest experience with the community. We're glad that you are loving the Surface Arc Mouse's unique ability to snap-flat for easy on-the-go use. We hope you continue to enjoy.
Best,
Jessica
Surface Customer Care
looks good but lack of function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a really good looking mouse, I give it 5 star for the look. but the right click is awkward and if you want to use middle click, you have to download a software and make some changes in it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lily,
Thank you for the feedback on your Surface Arc Mouse! We would love to hear more about the right click issues you are having. Please reach out to us at [email protected], so we can continue this conversation.
Kindly,
Victoria
Surface Customer Care
Great Space Saver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse and it's very slim and compact. It makes it great for carrying around in my work bag. I do wish it felt a little better in the hand but it functions as well as I could hope. The mouse is also pretty responsive. With it also being bluetooth it's also nice that I don't have to worry about losing a USB connector. All of the functionality of the normal mouse is there, took some getting used to after not having two physical buttons but I really like it. The pad functions just like a normal 2 button mouse.
I would recommend this to a friendNot bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, but expensive. You can get more functionality out of a cheaper mouse. It is nice to be able to collapse it for travel.
I would recommend this to a friendNice looking, not very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking and great for traveling, although not very ergonomic, after a few hours of use you may feel some pain in the hand
I would recommend this to a friendCute, weird but love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little leary about this mouse. But its actually a cool little mouse. You bend it up when you are ready to use. Which conects to my Microsoft pro 9 with ease. And when im finished, you flatten it out to save the battery life, . I love it
I would recommend this to a friendGood mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good mouse. I love the bending to turn on and the arch support. I don’t like how there is no scroll wheel
I would recommend this to a friend