Customer Ratings & Reviews
- Model:
- EP2-32831
- SKU:
- 6625053
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
this has design issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this mouse may work with surface devices however the specs says it not a requirement & the support issues are there without resolution. however if you're like me and desire a "touch" enable mouse (basically a touch pad on the top surface of a mouse like that of apple's great mouse), this is the best i've seen .. just have to live with reconnecting this thing every time you want to use it. it's a pain but i'm so used to using a mac so...
No, I would not recommend this to a friendNice but some features are difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't need middle mouse click this is a great and supper easy mouse to use. If you do, the functionality is a little clunky and doesn't work like it should every time.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for giving the Surface Arc Mouse a try. We're glad this has been an easy set-up so far. We're sorry to hear you have been having some intermittent difficulties at times. We'd like you to know we're here to help. If you wish, we highly recommend reaching out to our support team here: https://support.microsoft.com/en-us/contactus/.
They're always willing to lend a hand to help you love your new Microsoft products.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Not a fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse itself has a beautiful design and is extremely portable when curved. However, When I grab a mouse I pinch it with my thumb and pinkey on the sides. There are no sides to grab this mouse so for me it was very uncomfortable. Additionally, the mono click of the mouse was incredibly loud and pretty hard to press. Ended up returning it.
No, I would not recommend this to a friendGood but feels awkward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The flattening feature is very nice and simple. The peice feels large in my hand and I have a difficult time reaching the right and left clicks with my fingers.
I would recommend this to a friendIt is alright, but not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels small, it feels light. But it is a good mouse. Just feel small and light. It would be GREAT!! if it is a little bigger, a little heavier, a little cheaper.....
No, I would not recommend this to a friendSleek design but arthritis alert!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a really good mouse and does its job but it hurts my wrist. It can possibly be because i have a small hand but it didn't work for me :(
No, I would not recommend this to a friendJust ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not really like the feel of this mouse. Also, I felt like the long term durability of this design might not hold up over time, so I returned it.
No, I would not recommend this to a friendvery sleek but there may be better alternatives.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the arc mouse, however giving it 3 stars because it often disconnects from my surface.
No, I would not recommend this to a friendLove this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is great! Love that it's sleek and works great on all surfaces!
I would recommend this to a friendMight be good for some, but not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I grabbed this to use for work. I’ve seen others using them, figures they must me pretty nice. Had a cool design, foldable. But then I grabbed one and took it right back after 30 minutes of usually. Wow not my style at all, not comfortable, just no understanding of how people like it. Of Microsoft has to have that top dollar price tag as well. This is no negative reflection on BB at all. Just on Microsoft.
No, I would not recommend this to a friendToo thin
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thin profile makes it a bit awkward for me to move around. Need more surface space for the thumb and finger.
No, I would not recommend this to a friendGreat concept but not quite meeting expectation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept but too arched and the touch pad for scrolling isn't clean and always smooth. Would like something more haptic, similar to the USB-plug version of this, where the wheel has sound and feeling in the middle, and there's designated space for it, and it's slimmer profile width than this one. Also too pricey for what it offers.
No, I would not recommend this to a friendLooks nice but needs large hands to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have medium to large hands and have a tough time due to the very high arch. Wish there was a way to flatten it a little and still keep on.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi John,
Thanks for taking the time to leave some feedback about your experience with Surface Arc Mouse. We're sorry to hear you've been having some difficulties using your mouse, and we'll be sure to pass this information along to the rest of our team. If you're looking for a mouse that has the same easy portability as Surface Arc Mouse but a more traditional form, we highly recommend checking out Surface Mobile Mouse, which you can do here: https://www.bestbuy.com/site/microsoft-surface-mobile-mouse-silver/6261287.p?skuId=6261287.
Kindly,
Heather
Surface Customer Care
Not Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it. I do like the ease and the looks of it, but isn’t great for office use.
No, I would not recommend this to a friendMost Bizare yet unique mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse and its foldable feature is out of this world, you can unfold it and it is basically a flat piece that fits alongsise your surface pro if you were to out it in a bag for easy convenient travel.
I would recommend this to a friendPretty average for my taste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more from the average Mouse but I fount it to be pretty average, very good accessory but was expecting more
I would recommend this to a friendBe careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure whether it's the arc mouse or my computer, but the right click on the mouse does not work consistently for copying and pasting.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your feedback. We greatly appreciate you taking the time to let us know about your experience with the Surface Arc Mouse, and we would like to let you know we're here to help. It sounds like some of the inconsistencies with your mouse can be solved by changing your mouse settings on your Surface device. We recommend following the instructions on our support page here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse. Please be sure to scroll to the bottom where it says "Microsoft Surface Arc Mouse doesn’t do what I want it to." If you should still be experiencing any issues with your device, please don't hesitate to contact our support team for further troubleshooting here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not to impressed with this mouse. It works ok but the click part turned black after a couple of weeks of use and I can’t get it off
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We'd love to hear more details about your experience. Please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/. We look forward to assisting you.
Kind regards,
Jessica
Surface Customer Care
Not beneficial for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is an excellent device, but did not improve on my capabilities with the touch pad and screen for my Surface Pro 4.
I would recommend this to a friendOK - Not my favorite mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it is ergonomically comfortable, the function is somewhat difficult to control. Not my favorite over other types I’ve used.
No, I would not recommend this to a friend