Customer Ratings & Reviews
- Model:
- EP2-32831
- SKU:
- 6625053
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Pricey but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I’ve owned. Rather fragile and will not survive falling to floor.
I would recommend this to a friendBest buy falling apart
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy with multiple delays as usual. Joke of a company
No, I would not recommend this to a friendMouse flex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomically friendly and build quality is sub par.
No, I would not recommend this to a friendMalfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and had to return it because the Mouse was not working, and there was already a battery inside of it..
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 3-months of minimal use and getting warranty replacement is difficult at best
No, I would not recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it Very very expensive for no reason I mean no extra features and price is more than double
No, I would not recommend this to a friendDead batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device wouldn't turn on. Hoping it's just a battery problem, or else I'll be returning the product
No, I would not recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect seemed like a used I have good track record the past with this mouse
I would recommend this to a friendDoes not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything and this Does not connect to my computer.
No, I would not recommend this to a friendBluetooth connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse seemed like a really cool device and was nice when it stayer connected. Unfortunately, too many disconnects caused me to return it. Tried multiple troubleshooters to no avail.
No, I would not recommend this to a friendWill be exchanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse would not turn on. Changed batteries but would still not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're running into some difficulty with your Surface Arc Mouse. We would like you to know we're here to help you get up and running with your device! First, try some simple troubleshooting options here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you should be experiencing any further issues, we highly recommend that you reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to give you the support you need. Thank you for your patience!
Kindly,
Jessica
Surface Customer Care
form over function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.look sharp, but disappointingly lacking in features.
No, I would not recommend this to a friendNot working for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work with my Surface Pro 8, im guessing this is obsolete for that PC
No, I would not recommend this to a friendNot ergonomic. Cumbersome.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome, functions poorly. Easy to connect, difficult to use.
No, I would not recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve never had a surface before now, and I find this mouse so neat! I love how it flattens to turn off and store! Love it!
I would recommend this to a friendMr. Martin Alfaro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, works very well with new labtop purchased.
I would recommend this to a friendAlways a big supporter of the Surface Arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at [email protected].
Kindly,
Victoria
Surface Customer Care
Best mouse ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only mouse I'll ever use. All others (and I have tried many) gave me hand cramps and in one instance the beginning of carpal tunnel syndrome. Then I found the arc and have never looked back. Comfortable, smooth movement, and I can use it with either hand.
I would recommend this to a friendBest mouse ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite mouse!! It is the best! It’s sleek and ergonomic.
I would recommend this to a friendWhat a Mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse works great! But I truly just love the feeling of going to the store, seeing what I like, and walking away with my item. No delivery necessary. It's like Christmas, except you know what you are getting.
I would recommend this to a friend