Customer Ratings & Reviews
- Model:
- HN4-00001
- |
- SKU:
- 6145605
Customer reviews
Rating 4.7 out of 5 stars with 432 reviews
(432 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Surface Book 2's ease of use, versatile tablet mode, and excellent battery life. Many also praise its performance and elegant design, though some find the weight to be a positive attribute. However, the high price point is a common concern, along with the limited screen size and port selection for some users. A few customers also mentioned that they wished for more RAM and storage options.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great all around laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design , particularly with the removable screen! It’s nice if in bed and I want to draw design while not having to angle balence my laptop. It’s my first laptop so I’m impressed with all the extra features!!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled you love using Surface Book 2 to get creative! We're delighted you're impressed with this powerful and versatile design. We love seeing our customers get creative using their Surface devices. Next time you make a unique creation on your device, be sure to post on social media using the tag #CreatedOnSurface so we can see your work!
We hope to hear from you soon,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Love - But Battery Life & Overheating is a Concern
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite laptop ever. The look, the feel of the keyboard, the versatility (using the stylus to sign, edit, proof docs), and transformer quality (using as a tablet :) makes you feel like you spent your money well. The battery life is not the best. However, I did notice that the battery life started when I got my laptop replaced (after spilling a drink on it 1 month and a half after purchase- Thank God for Accident Protection). The new laptop I received seemed to have a slight issue with battery life and it overheats. The overheating could be a big a problem but I am monitoring it for now. I have all of the wonderful Best Buy warranties so I'm sure they will happily replace it with another new machine. I just hate being without my laptop even if just for a day :( Great Great machine overall! Word to the Wise: For a device of this value, just buy Accident Protection. I had to use mine within 1 month and a half. From my own goof. But the relief I felt the moment I remembered I had Accident protection, is indescribable.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share how you're loving your Surface experience so far! We're absolutely thrilled you chose Surface Book 2 as your first laptop ever! We're so honored that Surface was your number one choice. We appreciate you sharing your insights with the community. We're so glad you had accident protection so you could continue to use the device you love! In regards to your Surface running a bit warmer than normal, and battery life, we highly recommend using the Surface Diagnostic Toolkit. This can usually diagnose and fix most minor issues. Check out how to utilize this easy and free tool here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.
If you should encounter any further questions or concerns regarding your device, please don't hesitate to reach out for assistance here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Rated 5 out of 5 stars
Great but at a hefty price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is great, especially with the detachable screen. Great for school use. It does get a little bit hot when detached but it's not gonna burn you. 1 con I found was that it can't charge through the USB c, that would be great if it would Overall the laptop is a great college or school if you have the money for it. I'd buy the i7 version because of the dedicated GTX 1050, great for light gaming and great for video and photo editing in Adobe PS and premier. If you won't be doing that, you can just get the base version and save your money and get the pen and other accessories for it. If I had to recommend it to someone would definitely and if I was going to rebuy it I would buy it a second time
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for recommending Surface Book 2 to the community! We're delighted to hear you've been enjoying the overall graphics of your new Surface and that its been a great device for school! If your Surface Book 2 continues to get a little hot while the screen is detached, we highly recommend checking out these tips here: https://support.microsoft.com/en-us/help/4023454.
Cheers,
Heather
Surface Customer Care
Rated 4 out of 5 stars
i have no complains about this laptop beside the..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have any complains about my laptop besides the GTX 1050 graphics card, its enough for video editing but its just not enough for gaming. huge let down but you get what you pay for , other then the gaming aspect of it, this is by far the best laptop I've owned. I love my book 2.
I would recommend this to a friend- Pros mentioned:Tablet mode
Rated 5 out of 5 stars
Best Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my best purchase of college. I am an engineering student and it is perfect to use all of my coding and deign programs on. Especially since I can use it as a tablet and draw my designs and my homework.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Amazing Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything thay I wanted. This laoptop is both immeasurably beautiful and endlessly useful. I use it in tablet mode for reading and annotating college papers. I use it in laptop mode for everyday use.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing with the community how you love using your Surface Laptop 2! We're thrilled you're enjoying the immensely powerful all-in-one design of this incredible machine. We're so glad this has been the perfect fit for your college career so far!
Cheers,
Jessica
Surface Customer Care
- Cons mentioned:Screen size
Rated 4 out of 5 stars
Good quality but a little bit heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a portable laptop with external graphic card. But it is still heavy. I think it is hard to find a portable laptop with external graphic card. And I bought this last year May. But I have a problem with touch screen so I will change my laptop with refurbished device soon.
No, I would not recommend this to a friend - Pros mentioned:Tablet mode
Rated 5 out of 5 stars
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was between an Apple and the Microsoft surface book. After over 6 months in research she decided on the surface book. So far she is very happy with the purchase. This was a grad present.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing how your daughter is loving her Surface experience so far! We're delighted she chose to give Surface Book 2 a try. Congratulations to your daughter for her awesome achievement! We're wishing her the best.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Unlike Anything Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always understood the draw to the surface line but nothing ever seemed quite the perfect fit. Finally cutting edge processing with all of the versatility of the Surface line. My only complaint it's that it feels a little bulky/heavy. But for what it's capable of doing, I can't complain.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad you understand the hype now that you've switched to the Surface line! We'll pass your feedback along to our team about the bulkiness/heaviness and hope that, otherwise, you continue to enjoy your device.
Kindly,
Victoria
Surface Customer Care
Rated 5 out of 5 stars
Great for my artist daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My artist daughter have to replace her surface pro, which she love. The surface book’s screen sold her to switching from pro to book. Book’s keyboard is also a plus since it’s more sturdy seating on her lap while still work on her sketches and the likes. There maybe a con with the short key when the monitor is detached from the keyboard but she managed to learn how to go around it. Overall better than Surface Pro and any Mac for an illustrator.
I would recommend this to a friend- Pros mentioned:Tablet mode
Rated 5 out of 5 stars
Love the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the multiplexity of it. You can use it as a laptop or you can use it as a tablet. I can do my work on it and then turn it into a tablet and watch my shows on it.
I would recommend this to a friend - Cons mentioned:Ports
Rated 4 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is everything we were looking for in a laptop. It was a tad more expensive than I would have liked, however was well worth the money. My only complaint is the lack of a HDMI port (which I fixed with a adapter). The responsiveness of the screen with the pen is excellent
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brian,
We're thrilled you're loving your new Surface Book 2 so far. Welcome to the Surface family! We're glad to know you found some great tools like a HDMI adapter as well as the Surface Pen. We have some tips and tricks we think you might like to try on your device using Windows Ink. Check them out here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.
We hope you have fun exploring all the Surface Book 2 has to offer!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is super fast and the graphics are really nice, everytime I switch to use my other laptop after using this one I notice a huge difference in graphics and speed. Super slick!
I would recommend this to a friend Rated 5 out of 5 stars
Excellent tablet PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tablet PC, easy to work with and change from tablet to laptop. Good sized screen and keyboard, very lightweight. Wish these were available years ago when I started using a tablet PC.
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always the surface line does not disappoint. Battery life is excellent the picture is perfect and being able to detach the unit from the keyboard is the best feature.
I would recommend this to a friend - Cons mentioned:Screen size
Rated 4 out of 5 stars
Microsoft surface book 2 13inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice computer. At first wasn't sure If I would keep cause its 13 inches. Nice screen and build. I could barley afford it with just the lowest specs on these machines. Cost around 1500. That's a lot of money for me. Now I kind of like it.
I would recommend this to a friend Rated 5 out of 5 stars
My Third Surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Over a five year period, I have purchased a Surface for each of my three kids as they Graduated High School and headed to college. My kids love them. Like all equipment, we began to experience technical issues on the oler items. Geek Squad protection, has come through for me on several occasions, purchase the service. Thank you Microsoft for an excellent product. Thank you Geek Squad for excellent support. Thank you Best Buy for providing both.
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Beast of a laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has run everything that I need and still has power to do more. Holds charge for 10 hours one time that forgot charger. On tablet mode, will only last for about 2 hours.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for noting the impressive battery life of the Surface Book 2! This powerful machine can certainly take you through all your day-to-day activities. We're thrilled you're loving your experience!
Cheers,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Surface
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer. I use it daily. It is easy to use and light weight. I have owned several laptops over the years. Hands down my favorite!
I would recommend this to a friendRated 5 out of 5 stars
Good and simple computer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy this computer but if you use it all the time, the keyboard will hurt your arms. I rest my arms down and type fast so it will leave marks on your arms and begin to hurt. (Idk of this makes any sense but once you buy it, you’ll know what I mean). I’d recommend getting the protection plan because I don’t trust the magnetic. I feel it will break easily if you don’t adjust or handle it carefully. I’ve had mine for awhile and the magnetic is wearing down so as I use it as a laptop, the screen is loose. Aside from that, I love it.
I would recommend this to a friend













