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Microsoft - Surface Book 2-in-1 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1541 reviews

94%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Hopefully the Third Time Is the Charm

    Posted
    HereToHelp
    • My Best Buy® Elite MemberElite Member

    I purchased and primarily use my Surface Book (SB) for heavy business use (power user), light tablet use, and almost no graphic intensive use. When it works properly, the SB is an amazing piece of technology which meets all of my needs and even added several other new productivity tools to my arsenal. In short, I love it, BUT… Let me also share a few other important facts (IMHO at least) to keep in mind as you read: I am on my third SB and am not convinced it will even make it to the end of its one-year limited warranty, if you are not tech savvy this is NOT for you, and short of needing this for heavy graphics use, there is absolutely no need to purchase one with a dedicated graphics card. I started with the base SB (i5 with 128GB SSD) and was happy with its performance until it failed slightly more than two weeks after purchase (think blue screen resembling an 80’s video game). When I exchanged the defective unit, I wanted to try the i5 with 256GB SSD and dedicated graphics, but the last one in stock had just been used in another exchange (telling, I know). So I grabbed the low end i7 and when I turned it on, it skipped setup and went straight to a login screen. Back I went to Best Buy to exchange it for SB #3. When I arrived I was informed by the tech that this was a known bug, but assured me it was a new unit. Nonetheless, I was provided a new machine which we turned on in-store to verify it went to the setup screen. When I got home and opened it back up to complete set-up, it was back on the same login screen as the prior SB had been. After a short web search, I discovered the “fix” was to re-start the machine at which point it does go to a setup screen. Note: Since Best Buy clearly knew of this bug, I was disappointed that they neither shared this information nor the solution that I had to look up on line. All of this, just so I can finally get to my review. Based on what I had read I expected great performance from Microsoft’s base apps (i.e. Office apps) and the apps which were available in the Store. While they may be useful for lighter users who shouldn’t be buying this product in the first place, most are nowhere near as robust as their desktop equivalents and the Store apps regularly crash and close for no apparent reason. The reason I discourage non-tech savvy users from purchasing this is because MS is still working out A LOT of bugs. To their credit, the requisite updates are coming at a furious pace (including several firmware updates). However, you can no longer choose what to install or when to install it. The updates are either immediately downloaded and installed or “deferred” for up to four months when they will still be automatically downloaded and installed. This has already required a couple of system rebuilds which are not for the faint of heart or those who do not do a good job of backing up their data and system. For those of you who require connectivity, Microsoft inexplicably chose to use the same HORRIBLE wireless adapter which was resoundingly torched as such in previous Surface Pro models. For reference, I am less than 30 feet from my 75/75 FiOS Quantum Router which broadcasts both 2.4 and 5.0 Ghz and have only one bar on my wireless indicator. Though not hardware related, it still makes no sense that that third-party software is still required to sync Outlook with Google especially with the claims on how well integrated everything is in Windows 10. There are also other W10 features that were removed from the beta (which shouldn’t have been) or are still lacking despite the progress it made over 8.1; and yes, 7 as well. Other problems I have encountered are the screen getting extremely hot (inexplicably, if you shut down the machine in an attempt to allow it to cool, the fan immediately stops running), there are major issues with screen brightness (which I have set on max) as it has become unreadable or almost unreadable on several occasions and required me to re-start just to be able to see it, the screen is nowhere near as bright as when I first purchased the unit, apps and desktop software randomly locking up or not closing for no apparent reason, and an inability to re-start/shut down at times. Hence why I am highly concerned that my $2,000+ SB will make it a year. Since brevity was impossible in order to get the above points across, unless directly contradicted in my review, you may assume any other advertisements, claims, and/or reviews regarding all of the amazing things this product can do are true. While this may be hard to believe based on my review, I love this machine although I wish I had stuck with my original base model (for all the aggravation to-date, how about you make this happen Best Buy?) and I get excited each time I discover and use one of its many new features. However, since this is no inexpensive toy, I thought it was more important to share the factors that may matter most to potential buyers. I hope you found this helpful.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall fantastic machine!

    Posted
    djm3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was my first new laptop in close to 8 years, so how it stacks up against most modern machines is tough for me to evaluate. But coming from my last laptop which was several years old, was missing keys off the keyboard, speakers you could barely hear, weighed a ton, booted up in about 20 minutes flat, and had the battery of a windup toy, this thing is amazing. I've had it about a month now, use it nearly every day, and have almost all good things to say about it. I do want to put a disclaimer out right away and say that I do not use it for anything demanding heavy resources. No gaming, no photo/video editing, etc. So I'm not that hard to please. The screen is bright and easy to read, although default font sizes are tiny right out of the box due to the high resolution display and will probably require some adjustment based on your preferences. The keyboard feels great, and I love the fact that the keyboard doesn't heat up when sitting in your lap. This was my first machine with a multi-touch trackpad, and after using it to scroll for a few days, I'm not sure how I ever lived without one before this. The speakers are great for laptop speakers, and have plenty of volume and decent sound quality for basic use. The batteries, at least while they are new, are lasting me more than 3 days with light-medium use on a single charge, which in itself was almost worth the price of the machine for me. I can leave my charging cord at the office on Thursday afternoon, come home for a three-day weekend, run completely unplugged all weekend, and return to work on Monday with 30% battery remaining. I don't find myself using it as a tablet as much as I thought I might, which is why I'm glad I went with the Surfacebook over the Surface Pro 4 like I originally considered doing. When I DO use my Surfacebook as a tablet, I find myself more often than not reattaching the monitor to the keyboard backwards, so as to make use of both batteries as much as possible. It's a little thicker and heavier this way, but still very useable, and I don't have to worry about remembering where I left the keyboard behind. I also like that this can be used as a tablet while running full Windows 10, instead of iOS or Android or a mobile version of Windows, which makes it fully compatible with all of my software and documents on my office PC at work. This was probably the biggest draw for me when purchasing. The stylus/pen has some heft to it, which feels good in my hand. Writing is smooth, and while I don't have much experience with a stylus, I imagine this is one of the better screen-writing experiences to be had out there. I do enjoy being able to hand-write notes and illustrations on top of documents, which I use during meetings and even when practicing with my band. I love that flipping over the stylus and using the back side (eraser side) works like it might on a pencil. Saves me from having to hunt around the screen for the eraser icon. Microsoft OneNote works flawlessly with both handwritten and typed content, and I use it regularly on this machine whereas I barely ever touched that app on previous machines. And speaking of Windows 10, this was also my first time using Windows 10, and thus far I really like it, and have little to complain about. There are a few minor issues that I have had, which are the only reasons I didn't give a 5-star rating, and I don't know if they are more hardware or software related, and could actually be a combination of both. The first issue is that periodically the front camera will not turn on during the Windows Hello unlock process. This seems to be most common when switching back and forth between being plugged in and using battery power. It's not a big issue, since I can unlock the computer with a pin or my Microsoft account password, and the problem fixes itself with a quick computer restart - which on this machine takes all of maybe 30 seconds. The only other issue I've had, which I've only begun to experience in the last 8 days, is that on a few occasions the monitor will not release from the keyboard. I will hit the release button as usual, but instead of going steady green and indicating it is ready to be detached, it flashes green and will not unlock. This has happened maybe three times in the last week, and in two cases a little bit of persistence eventually prevailed. Only one resulted in me needing to restart the machine. Overall I'd say this is a fantastic machine, especially considering it is the first generation of the Surfacebook. I can only imagine these are going to get better as the bugs are worked out and improvements are made. I'd definitely recommend one to a friend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Notebook Excellent Build But Pricey

    Posted
    PDGReview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I intended on purchasing an Acer 2-in-1 when I walked into the store but was informed by the salesman that they had one Surface Book in-stock. It was the base model with a I5, 128GB SSD, Intel HD520 and 8GB Memory. After seeing the device I decided to purchase on the spot. Have been using daily for about 2 weeks now. System is fast with strong battery life. Gets about 8-10 hours when the display is attached to the keyboard. I only utilize tablet mode less than 10% of the time but it is a good overall experience. Easy to use and Windows 10 adapts nicely for touch only. The pen is well designed and writing is smooth and accurate as well. PROS: Other positives off the top of my head are the keyboard (has nice travel and touch) and overall build quality is excellent. Device feels premium and solidly assembled. Boot up time is super fast taking seconds and performance is also decent. The display also has an insanely nice image and crystal clear. After viewing for a while when I switch to my desktop or main notebook the screens pixels stand out like a sore thumb. CONS: Not everything is perfect and since this is a first generation device might be addressed in the next version(s). Limited ports 2 x USB, 1 Mini Displayport and an SD Card Reader. The base is so thin that only USB cables can really be used. Most USB Flash Drives I have tried to use are a little too large and hit the surface under the keyboard. 128GB SSD is a little small but workable. Have been able to install Office and my core programs (Photoshop, Dreamweaver) and some code editors and still have about 70GB of space left for documents and project files. Text can be trying at times depending on the program etc. Due to the insanely high pixel ratio 3000x2000 some programs font sizes are just way too small. The general text overall is slightly small but with good eyesight most people should be able to read. Adjusting the text sizes isn't perfect yet across the board so the default settings appear best. The most annoying item about the device is detaching the tablet at this point. There is a button and Windows icon for detaching the display from the base. When you click it - takes about a second to release itself - at which point you have to pull it off manually. Pulling the display off from the base takes some practice and the device really needs to be in the right position or it feels like you are fighting it a bit. This feature could definitely use some tweaking. Would purchase the item again although a little pricey. Be nice to see them get this built for a little less when they release Version 2.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great overall value

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As a student I find the size and functionality of the device to be a huge plus. It's pretty light weight in comparison to others of similar screen dimension. The fact that it doubles as a tablet increases the variety of ways in which it can be used (screen can be totally detached from keyboard, or screen turned 180 degrees and flipped into a tent so it sits upright and you don't have to physically hold when using as a tablet). The notebook app allowed me to take notes with the stylus and organize them by sections, variety of color coding options, multiple writing thickness or thinness options, etc. enhanced organizational effectiveness. The display is satisfactory, the touch screen is quite responsive, although if you begin switching back and forth between lap top and tablet functions repeatedly in the *same sitting* the touch screen may become unresponsive and usually requires a power down/power up to get it back just FYI. My only minor, and perhaps picky thing I would mention is I have found other keyboards and mouse pads I've preferred over this. To me the keys on the keyboard are a bit lower profile than I like (full disclosure I have larger hands than the average person, so maybe a more petite handed person would find this less problematic) and seem to make more typos due to this and then the mouse pad clicks a bit louder than I like, but if you're in class or what not you can always use touch screen, or stylus as alternative to clicking mousepad. The battery life on this is hugely superior to other lap tops I've worked with and lasts far longer. If fully charged, I can usually go *at least* a couple to a few days before ever recharging it again. The lap top power up is quite speedy also, and has convenient face recognition sign on option. Other small thing to note: *occasionally* when switching between different wifi networks the adapter function within wifi setting becomes disabled and requires it to be reset, it was irritating the first time it occurred as I had to figure out the fix searching the Internet via my cellphone, but ultimately determined this is a common/known issue with this Microsoft device and would presume with newer editions it would be resolved...but really it's not that difficult to circumvent the issue and get reconnected to wifi once you identify the problem and reset adaptor setting. I usually only use high speed internet, but the computer itself seems to be quite adequate with regard to speed-no complaints in that department and I'm not the most patient person so take that for what it's worth. I do not use it for gaming, and don't believe this device is geared towards that, so I really can't speak with much authority on whether gaming would be doable or not. All in all the device has been great, I really felt as though I researched others on the market that were comparable with regard to memory, speed, battery life, etc. and the price point on it was better than similar devices. This was definitely the biggest bang for your buck type of product. I've overall been very satisfied and if 4.5 stars was possible I'd rank it as such, as the smaller minor drawbacks have little significance in my overall happiness with the product. Would definitely recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic product. Better than Apple for once!

    Posted
    flguy2

    Something's going on at Microsoft. It has been ages since they made anything "cool" AND unique. Since our trusty old Dell finally kicked the bucket we went to Best Buy to test drive all these new convertible 2-in-1 laptops/tablets. The Surface Book is totally unique in the way it looks, works and feels. It definitely has a cool factor the others don't. By the way, I absolutely love the backlit keyboard and how customizable everything is. The voice recognition is also very well done, although not quite as good as Apple's. Aside from the hardware, Windows 10 is probably their best OS yet. I was a die-hard Windows 7 guy, but this might just be better. Of course Win10 is most useful when you are dealing with touchscreen technology, but everything just works. It's different for sure, but interesting, not annoying. 8 was just plain annoying. 10 they got right. I never thought I'd say this, but I like my new Surface Book better than my iPad (my whole family uses Apple products at home, with the laptop being the only exception). I find myself drawn to the Surface because it's so flexible and fun to use. I love how the tablet screen can be detached and put in backwards so you still have a nice slanted prop on it if you want, and you don't feel the keyboard underneath, which is one of the things that sets the Surface apart from the others. Really, you need to go into a store and test drive these things. Overall, it works perfect as a stand-alone tablet and as regular laptop. Makes the MacBook seem ancient in comparison. I've used them all. Nice to see Microsoft back in the game. I grew up with Windows so MS holds a special place in my heart, but our whole family still finds our iPhone, iPads, and AppleTV our regular "go-to" devices. I hope Microsoft keeps this up. Xbox and Azure are great products, but there is still a lot of room left for improvement in other market segments. If I had to find one complaint it's that the tablet screen can sometimes be difficult to detach unless you're prepared to grab it with your whole hand and pull quickly. In other words, it requires more than a gentle touch. It's hard watching first timers try to detach the screen. When closed in regular laptop mode it can also be difficult to open the screen initially. My 8 year old could not figure it out. It's like a delicate clamshell you have to pry apart. You get used to it quickly, though. These minor things pale in comparison to how great the overall package is. Kudos to Microsoft.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good laptop but an OK Tablet

    Posted
    falleninsea
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall, this is a great device that tries to give you all of the pros from a tablet and a laptop and for the most part it comes real close, most of the things I don’t like are little things but they do tend to add up. The i5 processor and the 8GB of ram are great for most people. The 128 GB of storage I find to be a little tight for me. I feel that I need the 256. I use it more for productivity (office suite, work apps and light photo editing) I don’t feel the need for the dedicated GPU. If you are looking to make this your one and only laptop, it’s a good choice, but you are best thinking of this as a laptop 1st and a tablet 2nd. If you are looking for a tablet look at the surface Pro 4. If you are looking a laptop that is also a tablet 2nd then the book is a great choice. Pros: • Great design. this is a solid device. • The track pad is great when compared to other windows devices and the real keyboard is great addition. • The tablet is light and pen is responsive and works great. • Magnetic pen holder. • Windows 10 Cons: • weight, since the top is a tablet the its top heavy and when its being used as a laptop you notice the weight. • There are no ports on the table so you have no USB or SD card when just using it as a tablet. • It slides, it has 2 strips on the bottom that are supposed keep it from sliding but they don’t work very well. • No SD storage in the tablet only in the keyboard base. • The gap when closing the device. I find lint and junk in when taking it out of my bag. I am going to see about getting sleeve for it. As I said the cons are all little things.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More useful than a tablet or laptop

    Posted
    msbookfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Based on the reviews about how good the ipad PRO pencil was I walked into BEST BUY to buy an IPAD Pro. After seeing the IPAD PRO it just looked like a giant IPAD with better graphics with a huge price tag. The pen $99 and key board &165 did not come with it & the pencil which is just a thin, plastic thing, with no eraser, and no place to store it was out of stock. Then, I tried the Microsoft Surface Pro 4. The pen on it worked great. 1000% improvement over the pen on the Microsoft Surface Pro 3 & it came with a pen, but no key board $100 + extra and the size but the screen was too small. Then, I suddenly remembered reading about the Microsoft Book which was not on display. I received a $100 off coupon when I traded in my Microsoft surface pro 2 in addition to a few hundred dollars from the trade in. I found the Microsoft surface Book to be perfect with a large screen and attached, sturdy key board that can detach from the screen turning it into a tablet. The pen attaches with a magnet to the side, It felt solid, with some weight and a strong grip with an eraser. The pressure sensitivity on it was spot on. This meets my needs when I need to travel for a lap top. This runs all of my adobe products and Microsoft office. There are just so many more programs and uses for the pen on Microsoft book then there is for iPad Pro. Plus you can just attach it to a printer. Now that I own a Microsoft Book I can't even consider an IPAD pro. Make sure you try the Microsoft Book, Mircorsoft surface pro 4 and the IPAD pro and the pens out before you make a decision. The Microsoft Book is absolutely perfect and fun.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Surface Book

    Posted
    SurfaceNerd5000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First things first... if you just want a laptop there's definitely cheaper options. However, if you want the latest and greatest, this takes the cake for me. I'm a web and software developer and absolutely love this thing. I went with the base level $1,500 option. The surface pen is responsive and feels like writing with a real pen. No more printing/scanning documents for signatures or quick notes; simply write it right on there. The tablet mode enables me to walk around the office a bit or simply walk into a meeting with just the tablet and have all my documents/presentations/projects ready to go. Afterwards, just pop that baby back on the keyboard and keep going - no need for flash drives or multiple devices. Also, I have the surface dock so simply setting this back on the keyboard enables me to use 2 external monitors, a full size keyboard and mouse. My usual programs I have open are a text editor, Google Chrome with a jillon tabs open, Adobe Photoshop, Skype, and a some others here and there. I have experienced no performance issues with this usage, in fact it's very very fast. The sound quality is actually really good for a tablet, easily fills up my office. Also, the keyboard really is amazing. The whole reason I bought this thing over the Yoga 900 was the Surface Book's superior keyboard You have to pony up the dough for this, and I can definitely see the argument being made that it's overpriced. However, I have 0 complains and absolutely love it. I've owned several computers over the past 5 years and this one takes the cake.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not quite ready for prime time.

    Posted
    StillTryingToBond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for a tablet that would let me run my Windows 3d-image processing software, which led me to the Surface Book. After attempting to bond with it for about 3 weeks, I've come to view it as a machine that is neither fish nor fowl: lacking, both as a tablet and as a laptop. First, what I like about it: The battery life, when the keyboard (where the 2nd battery lives) is attached is outstanding, giving me 12-14 hours of operathon; the screen resolution is superb, matching that of my friends macs. My complaints, I think are mostly (though not entirely) with the software: As a tablet, it lets you get into situation you can't escape from without reattaching the keyboard in "laptop position"...for example, I was viewing an image in full screen mode and the application locked up; I could get to the virtual keyboard, but it had no "Esc" key, so I couldn't get to a touch control that would let me exit the application. As a laptop, I spent more hours on tech-support calls and filing bug reports than I cared to, starting with trying to get my LaserJet printer to work: Win10 automatically loaded the wrong driver, which behaved like it was the correct driver, except you needed some other program on the network to print to it before the page(s) I sent to it from the Surface Book would print; two hours on-line with a tech support person somewhere did not resolve it; it took another 2 hours of trial and error on the HP site to find a driver that functioned properly. The laptop keyboard is really inadequate for anything but simple texting tasks: having the Home, End, PgUP and PgDn sharing the function keys I've found to be a pain. There is not much in it but a battery & the attachment logic, so I don't understand why they couldn't find room. I had to buy a mouse: the touchpad & pen being inadequate to the task of drawing a square frame around an image in a program that doesn't let you change the frame size after you first draw it...an exercise in futility that could have been avoided by retaining the traditional L/R buttons. I've thought about returning it, but have decided to keep it for on-line exercises like this & for viewing videos...it will also be my only Windows 10 machine for a long while yet until MS wrings the bugs out & fixes some of the interface short comings.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very mixed on this tablet/laptop.

    Posted
    Rchosen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I never cared for tablets. I like PC towers. Years ago we bought a Ipad 2 and was disappointed about how limited it was in terms of doing anything. So recently we decided to buy a "laptop". We went to bestbuy but most laptops seem be relics at this points now that tablets and "2 in 1"s are out. So after talking to someone we know at BB they recommended the Microsoft Surface Book. It uses Win 10 and can be used as either a tablet or notebook/laptop. I did like the fact I could use the pen to draw in Photoshop with it. But so far I am disappointed. Don't get me wrong its nice to have it for when you go places and obviously can't bring a PC. But it has almost no ports on it. It has a slot for SD card, 2 USB 3.0 ports and a audio jack for headpones. Which is good for basics but not much else. It also has no DVD drive. We had to buy one separate. At least its able to connect to our PC through out network so we can access/save files on the PC. If not for that it would be to much effort to transfer things all the time from it to a flashdrive and then to the PC. Its also not super powerful like a PC. The harddrive is only 128gigs. Which isn't much at all. However the bottom does easily open up if you want to add a bigger harddrive. It also doesn't come with any real software. So we had to buy Microsoft's "Word" program separate. It also has a "app" store since its Win 10. But I can't stand the store or Win 10s look. Thankfully there are programs online that make it look more like Win 7 or even Win XP if you want. Another negative is we usually buy the ZAGG Shields to protect the screen. Well BB only sells the "HD Glass" one which people don't rate well because it lowers the touch screens sensitivity to much. Which defeats the purpose of touchscreen/drawing if you bought it for that reason. You can but the regular HS non-glass version online but its $65. And people said the Surfacebook is so big that its very hard to install without bubbles or other issues occurring. So overall I don't think the Surfacebook is good, but its also not terrible either. But its what we are stuck with now that laptops are fading away. If you want pure power but a PC, if you want a bit less power and choices buy a Surfacebook. Oh one detail you should know is the few laptops they had were only like $150. Where as the new technology of tablets and "2 in 1"s cost over a $1,000 EASILY for anything even remotely good.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had problems.

    Posted
    JasonR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Surface book in an attempt to narrow down to one system for everything. Previously I used an Ipad Pro and Apple pencil for hand written note taking and a PC laptop for everything else. I thought I could get the surface book and use the Surface Pen and OneNote to take my notes and it would also double as a PC for everything else. Right out of the box the first one had issues. The screen would not always release correctly and sometimes would show as being released while it was attached rendering the keyboard useless as it shuts off when the screen is detached. The second issue I had was with OneNote. While taking notes, OneNote would lock up and the entire computer would freeze. The only way to get it going again would be to shut it down by holding the power button down and restarting everything. Multiple times I had to revert back to pen and paper due to the lock-ups all within the first day or two. Needless to say I returned the first one with intentions of going a different route but was talked into another Surface Book by a sales associate. The second one didn't have any issue with the hinge but had the same issue with OneNote. Through all of this consider that we live an hour and a half from the nearest best buy. We drive back to best buy....again!! This time I exchanged it for a MacBook Pro thinking at least I can seamlessly transfer documents between the ipad and macbook. Got the macbook home, the zero key doesn't work. Does Best buy get reject seconds or something??? To make things worse, we drive....another hour and a half!!!...to exchange the macbook and during the exchange I get a warning that I may not be able to return items anymore??? So I tell the guy at the counter just refund my money then, with the luck I've had I don't want to risk getting another dud and not being able to return it. He assures me that the system says that all the time but it never blocks returns. Stupid me, I believe him. Now we have a $170 pair of Samsung IconX ear buds that have problems(1 week old) go to take them back....they can't accept my return, nobody can override it, I have to call some third party company which by the way is completely useless, and I'm stuck with a pair of overpriced earbuds that don't sync properly and have a mesh screen that has fallen out of them, hopefully not into my wife's ear canal!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfection

    Posted
    JayRaf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love everything about my Surface Book! This 2-in-1 offers everything that one could need, including the ability to double the memory instantly using a custom SD adapter for micro sd cards. I wanted the 256GB model, but BestBuy only the 128GB in stock. After realizing that I could purchase the ad adapter on Amazon, and use my 256GB micro sd as standard memory for the laptop, I decided to save a couple hundred and go with the model in stock. This laptop is FAST and the battery life is phenomenal, and we aren't even talking about the Suface Book w/Performance Base that offers an even longer battery life span. The Surface Pen is a joy to work and play with, no other stylus has achieved this level of precision for a laptop. Even Samsung, the master of smartphone styluses couldn't one up Microsoft with their ProPen for the Galaxy TabS Pro. Best of all of the stylus and laptop were built to compliment each other without adding any extra work for the user to access its greatness. I have a MacBook 12" which I love due to it stunning, minimalist desgin, and I've grown use to using the range of USB C adapters to use the Mac as a standard laptop. However, with my second laptop I wanted a larger screen, and processing powerhouse which housed the essential ports with minimal need for extra adapter to carry out daily functions. I couldn't be more pleased with the Surface Book. I do a lot of layout and editing of documents before converting the final versions to PDF files on my Mac, and lately the amount of graphics, applications and files I had to have open began to cause small system freezes on the Mac. That problem was wiped away with my Surface Book, and the Surface Pen enabled me to make my layouts even more pristine prior to publication. With extra 256GB of memory on tow, this will be a laptop I can use for years to come, or until something greater (under $2000) emerges on the market. When comparing the Surface to almost every other Windows PC, including Lenovo's 910 with the 4K display, all had cons that would cause headaches during day to day operation. From misplaced keys, wobbly trackpads, and loud fans the Surface Book underscores the amount of expert engineering Microsoft put into making a near perfect laptop, that is also one awesome tablet when needed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decided to return

    Posted
    Kevtr0n
    • My Best Buy® MemberMember

    I had high expectations for this machine. After a week of ownership I decided to return. Don't get me wrong this machine had some very impressive attributes from Microsoft. My reasoning for returning was that it was just missing something for the price point. Screen quality was excellent, battery life was unbelievable, and was very portable. So why return it? Windows 10 still produces many "bugs" with this particular device. After updates, the camera would not function properly for Windows Hello, the Edge browser would freeze constantly, and Google Chrome would use excessive processor resources, cause the device to become hot, and have the fans constantly on. Being that the product was launched in October 2015 I would expect for a flagship device that they would've been ironed out by now. My other complaint was with the build quality. The vapor magnesium shell was impressive but I found many imperfections with the device, especially on the back. In the middle just below the Windows logo there was an area that wasn't very rigid. I was able to depress the center where there appeared to be a bulge. There was also a build mark in the same area that presented as an indentation. I confirmed that this was not a flaw with my particular machine by returning to the store and examining the display model. To spend 1500.00 for an i5 processor on a flagship device I had higher hopes. I am a Windows fan and hope that they can improve on a second generation model. If you're on the fence, I would suggest waiting for a newer version or a lower price point.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very nice with some quirks

    Posted
    DelMasry

    This is a very nice laptop; however, I had to return it because of the issues I found over the two weeks I had it for. Well, it is a first generation product and usually they get it right later so I will probably consider it when the second or third version is out. The Good It is a beautiful computer and it is pleasure to use. It has a very crisp, high resolution display; nice sound but can be better. The touch screen is very responsive. The pen is alright but I haven't played with it that much. The keyboard is good but requires a little more force than I would like. The trackpad is nice but still lags behind Macbook Pro's so it is more like the previous generation of MBP. The combined battery life is good--there are two batteries one in the base and one in the tablet. Windows 10 is a awesome, very beautiful, easy to use, compatible with common old style applications if needed. If you use Cortana make sure you understand the privacy terms and what Microsoft collects about you and how they use your data. What can be improved Fix the issues, see below for details; make the speakers louder, perhaps add speakers to the base in addition to the tablet's. Improve the tablet battery life. The Issues I updated Windows and the drivers; still I had issues. Often, while using Edge which is actually a nice browser, it becomes not responsive and then I got an error message about the video driver. One time the mouse wasn't responsive at all, dead, so I restarted and it worked again. What did it for me is that one time while listening to iTunes music, I got the blue screen of death, the new style of which.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop, decent desktop, and an OK tablet

    Posted
    Richard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this to replace my Sony Vaio Flip 13 which I really loved. The Vaio had the screen fail and I needed a replacement ASAP. My choice was the Surface Book or the regular Surface. I chose the Book model because it offered a "real" keyboard, extended battery life, and 2 USB3 ports compared to the standard Surface PRO 3 or 4. Yes it is larger, but that was one of the draws for me as the 3/4 screens were just too small. I am giving it 4 out of 5 stars for a couple reasons - reasons that I find to be a bit annoying even though they don't actually pose huge problems: 1) I really HATE that newer keyboards are combining the "F keys" with other functionality (like Home, End, PgUp, PgDn, etc.). When utilizing it as a laptop I find myself, because of the applications I need to use, constantly having to flip back and forth between Function keys and standard maneuvering keys. Annoying. This, of course, is NOT an issue when utilizing as a desktop using either a USB3 dock or the MS Surface dock. 2) The dependence upon the MS Surface line to ONLY have a DisplayPort vs. standard HDMI or mini-HDMI. This forces me to have to carry around a DP to HDMI dongle for the occasions I need to attach to external monitors/projectors during meetings. 3) The SD card slot does, while useful, is VERY annoying - the card slot does not accept the full card into it - it sticks out 3/4 of an inch out the side of the slot. HUGELY ANNOYING as my old Vaio would accept the full card so that it is was flush and could be left in the machine for additional storage and/or backup space. Now I have to carry the SD card around separately - which makes it VERY EASY to lose. Overall, a quick, bright, and responsive laptop. Connected to a docking solution it make a very good desktop. Flipped or separated from the keyboard it makes a decent tablet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Things happen

    Posted
    happyroundman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I originally owned a Surface Pro 1. I have owned it since they came out and it has been an absolute workhorse. I have only had one problem and that was the power supply. Looking at the new Surface options I decided on the Surface Pro Book. I opened it up turned it on and fell in love all over again. After about a week I was using it for a presentation and I noticed that it stopped charging. I finished the 3 hour presentation on battery (which still had 50% left). I took it to best buy the next day and they said something happened to the internal circuitry. They just replaced it with a new one. After reinstalling all the software again I was back up and running. About 3 days later I was downloading the latest windows 10 update when it was done and time for a reboot I got the blue screen of death. I took it back to best buy and they couldn't get it to work either. I am now on my 3rd one and so far it has been a keeper. I did the same update to it without incident. All I can say is when it is working it is fantastic. I am hoping that this one is as good as my original one. Only time will tell.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    On my second try, considering return

    Posted
    Krislaughs
    • My Best Buy® MemberMember

    I was planning to buy a Dell inspiron 2 in 1 -- looking for a laptop because I prefer using them but figured I would try the dual functionality. While in the store I was sold on the much more expensive Microsoft Surface Book (base model - i5 with 128g drive and 8g memory). My first book had a dead pixel and some really wonky battery life (less than four hours total with minimal use -- which is worse than my three year old laptop). It also had some issues with making wireless connections. Anyway, Best Buy took that one back and I exchanged it for a new one which has basically been a lot better. I'm getting about seven or eight hours of battery life on web browsing with a quick recharge, and it holds a charge overnight (which my first one didn't). I'm getting a windows (I think) bug where it stays in sleep mode and won't turn on for several hours and 10+ attempts. But then it does wake up as if nothing happened. If that bug continues after the next rounds of updates, I may return this one. It's overall a nice machine to work with. I wish it opened a little further. The screen is crystal clear when it's bright enough, but it does some funky things with auto-adjust screen brightness. The feel of the machine is great. It does get pretty hot on the screen. It is reasonably fast for web browsing and basic word processing. I haven't put it through the motions for heavier processing. So overall, I'm pleased with it when it's working, but if I do have to return this one for the sleeping/startup issues, I'll probably go with another brand.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great screen, plagued by bugs and other problems

    Posted
    netadmjpa2831
    • My Best Buy® Elite MemberElite Member

    Really liked the feel of the keyboard. The screen was clear and bright, and the battery life was pretty good. I didn't like how you couldn't push the display back more than a little over 90 degrees, it made sitting with it on your lap or looking down at the screen while in laptop mode fairly awkward. Removing the display to use it as a tablet was pretty cumbersome, it takes two hands to grab it and pull up. Also, once you use it as a tablet it greatly reduces its battery life because it isn't utilizing the additional battery in the dock. The main issues that caused me to return the Surface Book stemmed from faulty driver issues. Sometimes the graphics would get distorted, especially when waking the laptop up from sleep. Also the wireless adapter would not always successfully connect to my router, it required me to reset the adapter to get it working. This occurred even after installing all the Surface updates directly from Microsoft's website. The real kicker came when I tried to use it to drive a 4K 28-inch monitor using the Surface dock. It caused the laptop to get really hot, obviously I was driving the built-in graphics chip too hard. Overall for the price I paid, I did not feel I was getting a good value spec and performance-wise. This is a first-generation device, so hopefully the next iteration will be much better improved.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not great but not bad either.

    Posted
    xfreakazoidx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I used to own a laptop, so I was expecting to buy one but it seems most place don't sell those anymore. NOw they sell tablets or "two in one". So first I'll go with the pros. Its small and portable. Being able to remove the tablet from the keyboard is nice, especially when you want to use the pen to draw art or write stuff down (assuming you don't want to type). I also like how cool it stays. And if I remember right the bottom opens up so you can replace the the hard drive with something bigger or even use a SD card. It also boots up fast. The cons are unlike a laptop you don't' have very much attached to the tablet. No cd/dvd rom built in. Which means you have to buy a portable one. Not many ports to use. Only 2 USBs, a SD card slot and a power slot. It comes with Windows 10 which I personally hate. Alot changed since Windows 7 and I don't like it. I did install a program that makes it look like Windows 7 instead but it isn't perfect. The hard drive it comes with is only 128gigs. Which is very small, for me at least. Overall while I am glad to have this, I sort of wish I could return it and find a regular laptop somewhere. But tablets and 2-in-1s are the future sadly. I did get it also to do art but Photoshop is so tiny on the screen that you can barely see the buttons you press. The new Surface that comes out in a few months doesn't allow you to detach the tablet, so I am glad I did get this one then. So if your used to a laptop, try to find one instead. If you think you can handle something like this then give it a shot.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced garbage. Buy a different OEM.

    Posted
    TiberiusT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For the same brains, it's unnecessarily hundreds of dollars more than a comparable Surface Pro, with no upside other than a larger screen. In comparison to which, this Surface Book is bulky, heavy, awkward and glitchy. The sensitivity of the touchpad for accidental taps while typing is terrible, and incredibly frustrating. Windows has become a bit smarter about this but retraining yourself to type uncomfortably when used in your lap uncomfortable and a problem for people with ergonomic issues. Overall, this was a good foray for Microsoft, but an under-designed and incomplete product. When closed, the Book takes up more space than seems necessary due to the bulky base not "folding" all the way. I only own this machine because I need access to programs that require Windows, and it's a chore to own. Graphics are under-powered, so it's hard to make a case for the existence of why this thing exists? Perhaps to be used as a workhorse tablet only, with the occasional use of a bulky, dedicated keyboard? Why not make the bases purchasable so that you can upgrade the GPU, or at least upgrade anything? This machine is so much more disappointing than the Surface Pro 4, which was also not a great execution. For the same price premium, I would recommend a Macbook (Pro), which has a decade of user testing and design improvements over MS's entry. So many questions and design flaws, and so few answers.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We apologize that the Surface Pro did not live up to your expectations, but we do appreciate your honesty in providing feedback. We've forwarded your review along to our team, so they can consider these thins in future updates.

      If you still require any help, please reach out to us at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft