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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 999 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 999 reviews
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great - perfect size, great keyboard, great screen clarity - couldn't be happier. Only warning - the software that comes with it will not allow any downloads - need to upgrade to pro version to be able to download - free upgrade but frustrating until figured out.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for leaving a review for us here! We are so happy to hear that you are enjoying your Surface Laptop, and that you took advantage of upgrading to the Pro edition. It's good feedback for us to know that you had some difficulties upgrading, so we'l pass this along to our team to make them aware.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed, Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this a couple weeks & so far am loving it. Extremely fast, lightweight, and the battery lasts seemingly forever. I do wish it had more than one USB port, but this is the sacrifice you make when you purchase a laptop this thin & light.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Touchscreen

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a surface pro 4 for work and I loved it. So when I wanted to get something for personal use I went and shopped the surface products first. I love the battery life, it's so light, the keyboard is great, the speed is nice, it's just an all around great computer!!

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    A Very Solid Offering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed setting up this laptop wore than any previous Windows device because Cortana talked me through the setup and I answered the questions verbally also. I have used this laptop for about a week and it has behaved flawlessly. Using Windows 10 S is not a problem for me because, for the purposes I use this laptop, apps from the Windows Store are fine. Performance is not blazing fast but is certainly more than adequate. Video streaming or video playback from disk both work without any problem. There is only one USB port, so I also purchased a Surface Dock, which works fine with the laptop. The fabric surrounding the keyboard and trackpad is still a bit strange to me but I have not found any problem with it. The screen is quite good and seems taller than a typical screen of this size, which makes working with apps easier. Although somewhat expensive, I definitely do not regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    The best laptop I've ever had!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Microsoft Surface Laptop in Cobalt Blue for school. It is absolutely perfect! The battery last forever, it's light, compact, fast and the color and clarity on the screen is perfect! My daughter now wants one too!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kaye,

      The modern design of the Surface Laptop is perfect to take to school! Our machine is powerful, yet lightweight, which is perfect for carrying around and collaborating with others throughout the day. We're glad you and your family love this machine so much!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Microsoft surface was quite a jump from my old Lenovo laptop. Smaller, much lighter, faster and easier to use. The tech support from the Geek Squad onsite was also helpful. Sales support was also helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IF you want efficient, speed and consistency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF you want efficient, speed and consistency, any of the surface models (even 4 GB RAM versions) are all excellent. All versions will outperform most Lenovo & Dell comparable and even higher spec computers and tablets. I have the surface pro 4 for personal use, surface pro (new) for work and my wife has the surface laptop. My personal surface pro has 4 GB RAM, the laptop and newer surface pro each have 8 GB RAM and they will easily outperform any work computer I've ever been provided. These computers are consistent, fast and always perform at a high level. I've got a little over 18 months of lengthy daily use with the Suface “brand” and I don't see any reason to change back to anything else given how these machines have performed and held up over time. The new Surface Laptop is amazing. I personally prefer to have the tablet capability, but my wife likes the more traditional laptop and is hooked after having been a consistent Lenovo for work and apple for personal computer- she's happy to have switched. Great performance, excellent sound and we both love the overall feel, build of the laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Michael,

      Thanks for the great review! We're glad you took the time to fill us in on your experience with your Surface Laptop. It sounds like you and your wife have both been loyal users of the Surface line, and we're happy to hear that you know exactly what makes the Surface line so special. Thank you for the review, we've passed it along to our team and hope you and your wife both continue to enjoy your Surface experience for years to come!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed, Touchscreen

    Rated 5 out of 5 stars

    The best laptop I have ever owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this computer. It looks great. It is very fast. The battery lasts over 14 hours. Very light. Excellent screen. It is a bit pricey, but a lot better than other laptops.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tima,

      Thanks for leaving us some great feedback. We loved hearing that you're impressed with your purchase of the Surface Laptop. The battery life is definitely a fantastic feature that allows you to power through your whole day! We're glad that you're making incredible use of your battery optimization options.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Weight
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for businessman. It is thin and light which makes it really easy to carry around like a tablet. It is actually a laptop so it is powerful enough to run Microsoft Office without lagging. I give 4 star because it is a little expensive for this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen, Weight

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as an open item. It has the one year warranty as if new. So far it’s been working fantastically. Start up is extremely quick and it works through facial recognition with no problem. It has enough RAM and processor power to get through tasks quickly and efficiently. It’s light and easy to move around with. Screen is beautiful. Battery life has been excellent as well. Keyboard works smoothly and is very responsive. Best Buy had it reduced from $999 to $$838 just because it was an open item although it was in perfect condition. Would highly recommend, especially if open item to receive additional savings.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you're loving your new Surface Laptop! This light device packs a ton of power into its sleek design, which makes for maximum efficiency. Thanks for raving about us to the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use, Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get this after much research went with last years version because of the discount Love the computer great battery life and so light easy to use and super quick

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted you're loving your Surface experience so far. With impressive battery life, and portable design, accomplishing your day-to-day tasks is made simple. Thanks for sharing your excitement with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed, Touchscreen

    Rated 5 out of 5 stars

    Fast, lightweight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When our HP laptop became very slow and hot we decided to try the surface laptop. It is quick, the screen is crisp and it is so lightweight. Great battery life.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing to give the Surface Laptop a try! With its brilliant display, and powerful performance, this device is perfect for helping you accomplish all your day-to-day tasks. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Excellent Work Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for a little over two years now. I can definitely say that it has done its job and exceeded my expectations. I've been able to multitask with running multiple programs at once, and the screen is still big enough for side-by-side window viewing to still be decently readable. I have not had any issue with the battery losing charge over the years nor with overheating. The only time I've heard the fans kick into high gear is when I opened an intensive game.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, good quality & performance. I am so glad that chose it over other products (I was very concern whether it has performance for university or not, and there were other products with same functionalities were much cheaper). It was purchased for my son who attended university. So far he is very pleased with it and it does everything he needs to do with his assignments and projects. I am highly recommend it to anyone who needs a portable, light weight, good performance, durable laptop for high school or university, or work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great for students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a lot of time prior to this purchase reviewing laptops that would be best for my need as a student. I am extremely happy with the surface laptop. It is lightweight, user-friendly, and has all the necessities for college (word, excel, etc.).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to review your Surface Laptop! We're happy to hear that you're enjoying your device, and getting the most out of your studies! We think you'll continue to find that your device makes a great study-buddy.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect student laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd Surface and we love them. It is light in weight and runs our son's academic engineering programs with ease. Great laptop for school.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Weight

    Rated 5 out of 5 stars

    Surface Laptop and Curve Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface laptop was a great purchase. It is light, stylish and powerful. The battery life is impressive and it was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, very beautiful laptop. It's light, the battery lasts all day, and it's fast. I thought it was worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Great laptop for my freshman in HS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to invest in a laptop for my daughter that would last through HS and even college. We didn’t want to go the chrome book way and have to get one every year or 2. The functionality, ease of navigation and light weight is great. We would recommend this to anyone that is looking for longevity and a solid performing laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lola,

      We're so happy to hear that your daughter has been getting great use out of her Surface Laptop! We think it's going to stand the test of time, and help her take on assignment after assignment. Thanks for leaving a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Touchscreen

    Rated 5 out of 5 stars

    Elegant Workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my three-year old Surface Pro 3 towards this purchase in a Best Buy Store. It was a phenomenal device in mint condition but with my travels and productivity, I found myself using the tablet as a standalone option less and less. Enter the Surface Laptop. Granted, this is expensive machine, however the build quality is so far appreciated as is the internal speakers. The display is quite nice and typing is a breeze. Considering I got a decent trade in value of my Surface Pro 3, it made swallowing the price far easier. The battery life is fantastic from the past few weeks of usage. I do some platform gaming from Steam on this device paired up with Xbox controller and it's a pretty flawless experience. As a working professional, I really like the aesthetics and don't mind that there is no expansion options (I really don't want to open my laptop and add SSDs or RAM). Overall, it's a nice machine and I trust it'll be good to me for the coming years as was my Surface Pro 3.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for the review! We're so happy to hear that your Surface Laptop has been able to keep up with all of your gaming and work demands, and are happy to heave you as part of the Surface family!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

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