Customer Ratings & Reviews
- Model:
- JRR-00001
- SKU:
- 6134347
to a friend
Customers are saying
Customers are delighted by the Surface Laptop's lightweight design, ease of use, and impressive performance. Many appreciate its compact size and the responsive touchscreen. While some users noted limitations with the RAM, the positive feedback on other features, such as battery life and sleek design, overwhelmingly outweighs this concern.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy...not what i should have purchased...shiuld have taken more time............. ..... ...... .......... ..... .... . . . ...........
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that the Surface Pro did not live up to your expectations. We would love to get some actual insight as to why the Surface Laptop fell short for you, so we can provide our team some feedback. Please reach out to us at [email protected], so we can continue this conversation.
Kindly,
Victoria
Surface Customer Care
Very light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its light, so fast, have great graphics and the mouse its perfect
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Monique,
We're glad to hear that you're loving your Surface Laptop! We'd love to hear more about what keeps your Surface experience from reaching that 5-star threshold and would be happy to talk with you on where you think we can improve! Please send us an email at [email protected], and we look forward to your email.
Kindly,
Victoria
Surface Customer Care
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. He had it two weeks and couldn't turn it on. It kept giving him an error message. We returned it and received another. We'll see if this one continues working
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jazzy,
We're sorry to hear that your husband had trouble with the first Surface Laptop he received, and glad that you were able to have it swapped with another. If we can help with anything, we're always happy to do so. Send us an email at [email protected] and we're happy to assist.
Kindly,
Victoria
Surface Customer Care
Great for college!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new surface laptop. I had a surface pro before but I wanted a more natural laptop feel with a more sturdy keyboard. High resolution. Ulta thin.
I would recommend this to a friend- Pros mentioned:Speed, Weight
Amazing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light, stylish, pretty fast. Gotta upgrade to Win 10 pro to download other apps that not in store. But overall, it is a great product
I would recommend this to a friend AMAZING!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop does come with wifi! I enjoy how I can log in with facial recognition and don't have to worry about having to waist time to log in. I had a surface pro 2 and compared to the surface laptop, it is 1000 times better. the material around the keyboard is really soft and makes you not want to lift your hands off. I have been on the Mac Book Pro and I would say that the screen resolution are almost identical to each other.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for reviewing the Surface Laptop! We're so glad to hear that you have been enjoying your device, and confirming the wifi! It sounds like facial recognition has been a favorite of yours, and we're really happy you took the time to fill us in on your experience so far with your device.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Performance
Far Exceeds Expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Mac guy since 2008 and was nervous to purchase a Microsoft product. This has been one of the best decisions I have made in a long time. The price was great! The laptop performs far beyond anything I could imagine. I unplug it and carry it with me for a full day and the battery doesn't even move. Everything works and it just feels great. I did upgrade to windows 10 pro or normal or whatever it's called so I could run other programs. If you are in the market for a new laptop, please look no further, you will not be disappointed.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're happy to hear that you made the switch to the Surface Laptop! It's great that you've been loving the performance of the device, and that it's been easy for you to take with you on-the-go, and keep up with your day-to-day. Thanks for taking the time to leave a review!
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Performance, Weight
LOVE LOVE LOVE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not say enough good things about this laptop. I purchased it for school, about two months ago. At the time there was a Christmas deal going on so i grabbed it for about 750. It is an amazing laptop! Lightweight, sleek, large screen and beautiful display. I was not a fan of the Windows 10s, but was easily able to switch to pro, for free. I have had Apple products all of my life and this is my favorite laptop by far. It really is amazing
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're so happy to hear that you're enjoying the switch to the Surface line! We're happy you were able to grab that deal while it was happening, and appreciate you leaving some feedback on your experience so far.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Performance
Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I been having this computer for over 3 years and it still amazed!
I would recommend this to a friend You can't even detach the keyboard, WTF!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to detach the keyboard from the Surface - and not only it took me 15 minutes to do so, my keyboard stopped working afterward with wires hanging out. Apparently it was broken so I had to return the product. Thanks so much for having 'so-called' detachable keyboard, Microsoft! WASTE OF TIME AND MONEY. WILL NOT BUY ANOTHER SURFACE AGAIN. STAY AWAY.
No, I would not recommend this to a friendNO Wi-Fi you gotta be kidding me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHAT NO Wi-Fi !!! You gotta be kidding me. I seen that in a comparison with another Microsoft Surface that did have Wi-Fi. I bet a lot of these will be getting returned after x-mas. I think someone needs to learn how to properly list the specs...
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you have been having troubles with the Wi-Fi on your Surface Laptop! We'd love to help. Please reach out to us at [email protected], and we can get this up and running for you!
Kindly,
Victoria
Surface Customer Care
Brand response from Customer Care, Best Buy on behalf of Microsoft
Posted .DawgFather - This Surface Laptop is fully Wi-Fi enabled (see Microsoft Techspecs link below). If you are having issues with the Wi-Fi, please don't hesitate to contact Best Buy or Microsoft at https://support.microsoft.com/en-us/contactus/ or check out their support assistance for the Microsoft Laptop at https://support.microsoft.com/en-us/products/surface-devices/surface-laptop . Microsoft Laptop TechSpecs - https://www.microsoft.com/en-us/store/d/surface-laptop/90fc23dv6snz?icid=Cat_Surface-NavLink2-SurfaceLaptop-102517-en-us&activetab=pivot:techspecstab
Piece of Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't even run my GTA5. Microsoft needs to step up their game. Refunded immediately.
No, I would not recommend this to a friend