Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 1. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 10. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 11. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 12. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 13. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 14. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 15. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 16. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 17. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Alt View 18. Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation).
  • Microsoft Surface Laptop video 0 minutes 30 seconds
  • The Power of Pen and Windows Ink video 0 minutes 30 seconds
  • Features: Microsoft Surface Laptop 13.5" Touchscreen video 0 minutes 54 seconds

Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy

Model:
DAG-00005
SKU:
5855910
Highly rated by customers for:
Your price for this item is $1,234.99
Clearance
The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 999 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 999 reviews
  • Pros mentioned:
    Speed

    Great lap top for school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son who is in virtual school. He's able to do his work, school projects, watch you tube and no issues with speed or memory!

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Very happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a work laptop. Very happy with it. Just what I needed and very lightweight since I bring it back and forth from the office daily.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend

  • Great computer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was first Microsoft computer and I loved it !! I am using the 3 now and it is as good as this one!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Nice simple laptop perfect for online banking

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves her new surface. She had it all set up with office software in no time at all. Loads fast and I don’t have to fix anything for her to use it

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend

  • Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying this computer. Its slim and sleek. Although you do need to upgrade to windows pro to add any software that isnt in their app store.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for telling the community how your experience with the Surface Laptop is going! We're thrilled you're loving the sleek design of this powerful machine. We're glad you were able to successfully update to Windows Pro, and that you're enjoying it so far!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Surface laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great laptop, vert fast and light. MS Edge seems to have a screen flicker issue at some sites when Adobe player is turned on.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest experience with Surface Laptop so far. We have let our specialized care team know about your recent experience while using Adobe player, and they are eager to help. Please accept this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number: 1810241370135.

      We hope to hear from you soon.

      Kind regards,
      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Usb ports

    Great features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding speakers I've ever heard on a laptop, so although benchmarks are lower compared to 8th gen i5, when ran side by side with latest Samsung spin, machines were equal 85% of the time (SSD o. Surface could be the reason why?)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    High Quality Computer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for portability and it has been great not only because of the weight but the capacity the computer offers.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend

  • Great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from my macbook pro to the surface laptop, couldn't be more happy with my decision, great performance and it just looks amazing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing to give the Surface Laptop a try! We're delighted you're loving your experience so far. We know switching operating systems can be a daunting task, and we'd like you to know we're here to help! Here are some great tips for making the switch to Windows 10: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Fantastic laptop!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Laptop i5 with 8GB RAM, 256 GB SSD. Very light, responsive, phenomenal screen resolution. Very happy with this purchase.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Fast light laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. So lightweight and small I can easily slip into a tote bag and take it anywhere. Very fast with solid state drive.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Becky,

      We're thrilled that Surface Laptop has been a great fit for you so far! Thanks for sharing how you're loving the portability, and brilliant speed with the community. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Fast, instant up, easy travel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back and forth between this and the xps and the envy. With the pros and cons weighed out I decided on the surface laptop. They're all fast, they all have solid video resolution, and they're all light. What pushed me over the edge for the surface were two things: no bloatware (hp and Dell add a ton of adware and push other products while you're in their laptops) and build (if you hold them, open them, and generally mess around with them all at the same time, you'll notice the surface is much more solid and durable).

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you decided to give the Surface Laptop a try! It's our goal to provide our customers with quality designs that will exceed expectations with power and performance. We're thrilled to hear we hit the mark in your experience!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Good laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably it is the best window latop in the market now. It has been no problem at all so far and I use it every day for my school.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Great computer for school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my computer for about a month and absolutely love it! Super light weight, making it more efficient to carry to and from school.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Overall happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Slick. Like the battery life and facial recognition. Don’t like having to install new windows software right off the bat.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your feedback! We're glad to hear that you've enjoying your Surface Laptop. We understand you input on downloading software, and will make sure to let our team know.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Excellent Laptop for College

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop for college. It does not overheat and easy to type on. The graphics are sharp and the touch screen is a game changer.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Awesome Computer, OK function

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome. From the texture on the keyboard to the touch screen, it has it all. Only issue I have is when you try to run multiple Office softwares such as Word and Excel, the speed really drops.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Great portable laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it because it is so portable and well built. Hopefully the keyboard material can last a long time. It collects dusts and stains easily.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend

  • Great computer/laptop for heading off to college

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slim, compact design makes this laptop very portable. Setup, with the help of Alexa, couldn't be easier. Very happy with purchase.

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Welcome to the Surface family! We love hearing how much your Surface Laptop is a great fit to take off to college. Congratulations on taking further steps in your education, we're excited for you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Great computer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for work. Had it up and running in mere minutes, and have had no issues at all. Battery exceeds expectations!

    This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum

    I would recommend this to a friend
Page 25, Showing 481-500 of 999 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.