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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 999 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 999 reviews
  • Pros mentioned:
    Ease of use, Touchscreen, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size. It’s not bulky and heavy. The overall look is amazing. It’s very easy to use and the keyboard is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Touchscreen

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty amazing. It's fast and fluid, everything is just so smooth. I've had it for quite some time and it still works like brand new. The screen is beautiful and the speakers sound really really great. You can do some gaming on here of older titles but on low settings. The battery life is very good as well. With regular use i can get around 10 to 11 hours. I can also watch about 5 or 6 hours of movies on here. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of power excellent graphics and easy to use. It’s also nice looking light weight with good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 4 out of 5 stars

    Great for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big crisp screen, long battery life. Fast processors, everything I needed in a compact computer. Great for student, and I’m sure great for anyone who needs a portable compact laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great shout-out! We're glad you're loving everything the Surface Laptop has to offer. From its impressive battery power, to its incredible speed, this powerful machine is perfect for all your needs, especially as a student. We're wishing you the best of luck at school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already owned a Surface 3 and were happy with it. We bought this for our daughter who was about to go to college and she loves it. Lightweight, compact and there is so much you can do with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great computer for going back to school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to connect to Wifi, fast - I went from a Mac Pro laptop - lost 75% weight and the battery life is good for a day at school - great buy

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    LOVE my Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. Does everything I need & more. It’s so light, less heavy than some magazines we get! If you’re looking for a great, lightweight, fast & stylish laptop...THIS is it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen, Weight

    Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, easy to use laptop. It’s fast, lightweight and very thin. I love the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Absolutely love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, powerful, quick, light, portability with a modern look. Would definitely purchase another

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 5 out of 5 stars

    Lightweight Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was an 'open box' item and was flawless inside and out. It is fast and nimble. Love the touch screen and the touchpad has just the right sensitivity. The keyboard provides useful touch feedback. Display is a good size without being overwhelming. Love the magnetic charging cable that easily detaches rather than sending the laptop flying if someone accidentally runs into the cable. Lightweight and slim.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Danny,

      Thanks for letting us know about your great experience with the Surface Laptop! We're delighted to hear that you're loving the fantastic design, and brilliant display. Thanks for mentioning the magnetic power cable, we think it's pretty neat!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Touchscreen
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent laptop / tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the surface laptop on sale and don’t regret it. The Surface boots up quickly, has facial recognition that will sign you into the compiluter upon recognition. Has full functionality of a laptop with the touchscreen ability of a tablet. It’s super thin and portable as well. Love it! While a little pricy, it’s worth it. Downloading the Microsoft 10 Pro OS is a must though to provide the greatest flexibility.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen, Weight

    Rated 5 out of 5 stars

    Fast, Lightweight, as good as big laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for work. I travel a lot and needed a lightweight laptop that could do what the others did. This is fast and light as a feather with the longest battery life! Vibrant display and soft covering for your hands/wrists for typing (no one else has this) the power cord is even compact and light! No conflicts with Microsoft updates either. So many features I have not even explored yet!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the stellar shout-out! We are so delighted that you are pleased with your new Surface Laptop. We are proud to provide our customers with lightweight technology combined with long lasting battery life so you can keep creating. In addition, our Alcantara material is a nice touch to the sleek design for this small, but powerful machine! We're glad it's made a comfortable fit for you.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop design and performance. Screen display is great. Portability isn't as good as the surface pro but it is still better than a lot of laptops on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Easy to use and Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick processor, very light weight which is perfect for me traveling to class and fitting in my backpack, familiar format that's easy and anybody can use.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Style meets cutting-edge tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a beautiful laptop. I chose the burgundy one and I love the color. The fact that it is a touchscreen is awesome. I really like the face recognition logon.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touchscreen, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an upgrade from my old 17.3" HP in a major way, and this Surface Laptop does not disappoint. Although I am not a gamer or a person who uses lots of graphics, this laptop is great for all of my business needs. Thin and lightweight. Touchscreen is perfectly responsive without being too sensitive. I haven't really timed the full battery life, but it seems good. So far, so good!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review! It's great to hear that you've been enjoying your Surface Laptop for business, and that the size and weight of the device has been a talking-point for you. We've passed your review along to our team, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am simply amazed how fast this Laptop is compared to Dell products. The screen resolution is twice as good as Dell and I love the finish on the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Touchscreen

    Rated 3 out of 5 stars

    Super acceptable laptop but expecting more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfectly okay, but considering how much I paid for it and the Mcrosoft name, I should have gotten something that blew my socks off. It's speedy, easy to use for everyday tasks and some mild multimedia applications. Windows Hello turned out to be awesome and made the computer quick to start up out of sleep mode. The design makes me feel like the coolest hipster in Starbucks and the keyboard is something I wish I could take with me to another laptop - because that's what I'm getting. Once the honeymoon wore off, I'm finding lag issues, low streaming quality and the beginnings of some heating issues, I just can't justify the price for this machine. If you're using it more as a student assistant for light processing or just to surf the web, this is the coolest laptop on the block. Push it a little further though and you'll be better off with a cheaper option.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touchscreen
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Sweet Work Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Surface laptop after looking at the Surface line since the original Surface. Didn't need/want the tablet form factor and the Surface book was a bit pricey for me, so the Surface Laptop was right in the sweet spot for me. Had it a couple of weeks now and love it. Great form factor - light, durable and (relatively) powerful. The keyboard and track pad are great, the screen is bright and clear with the bonus of being a touchscreen. I use it mainly for MS Office / Gsuite document creation and it's perfect for that. The speakers and microphone are loud and clear for video conferencing. The sound is natural and warm - not tinny or boxy like a lot of laptops I've used. So far the fact that the PC only has one USB port hasn't been a problem. I have a Bluetooth mouse, so I don't need a port for that. Works fine with my USB drive, but I mostly work in OneDrive and Google Drive, so I don;t use that much. It might be blasphemous, but this feels like a next-generation Macbook for Windows, I love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mitch,

      Thanks for leaving this great review on your experience with the Surface Laptop! We're glad to hear that you're enjoying your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AWESOMELY AWETASTIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ABSOLUTELY LOVE MY NEW BURGUNDY SURFACE LAPTOP, IT IS SLEEK, EASY TO USE AND SO FUNCTIONAL. DEFINITELY A GREAT UPGRADE FROM MY SURFACE TABLET

    I would recommend this to a friend
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