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Customer Ratings & Reviews

$1,299.00
Save $400.99
The comparable value is $1,699.99

Customer reviews

Rating 4.6 out of 5 stars with 204 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers appreciate the product's excellent overall performance, long battery life, and very fast processor speed. They also value its manageable portability, exceptional design, and light weight. The inclusion of a nice touchscreen and a natively interactive AI assistant further enhances the user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 204 reviews
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Quick and Quiet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is definitely Microsoft's answer to Apple's Macbook series. The Snapdragon processor is fast, especially when using native apps (I'll come back to that) and web browsing. I used the Edge browser instead of Chrome like I do on my MacBook. Seriously, this computer is no joke; I would recommend it to anyone...as long as their apps are supported. I planned on using this for school, but ONE of my needed software is incompatible with this computer (even though Qualcomm says it's supported). Definitely do the research before buying this computer and try it out in the store. Aside from software compatibility this computer has no issues--is zippy, the fan is quiet, and perfect for light users.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    school computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the color, works great and nice and light. Works great for my school work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good enough for this guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a surface user for two laptops now. I don't like apple products and I'm always searching for the best alternative. This is what I arrived on. Never had a problem. I'm not using the laptop for anything pressing tho. I'm a real estate agent that creates social media content. It performs well for what I ask of it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Incredible Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The long battery life is a major feature to this laptop. It is a great alternative to a MacBook!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Microsoft rules

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer works smoothly. Easy to use and the screen is a good size

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost perfect...until it wasn't

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so very excited to received this laptop. I am in graduate school and was looking to replace my old lenovo 9i that I love but it was showing signs of wear. This laptop was highly regarded online by a few reviewers that I trust their opinions. For the pro's: The laptop is beautiful. The colors, the premium build the soft-touch keys are amazing. The touchpad is responsive and similar in quality to what I was accustomed to my lenovo. Cons: The screen is terrible. Its an LCD display that just looks archaic compared to the beautiful OLED displays you would expect in this price point. The low resolution of the screen gave me a headache when scrolling through webpages or reading materials. Ultimately, I returned the device. This laptop would have hands down been the best laptop in this price range for the money if Microsoft had not gone cheap on the screen. If this laptop had the same OLED screen the regular surface had it would be a MacBook killer. Super unfortunate because I otherwise loved the laptop. However this was dealbreaker for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works smoothly and without problem. I am really hapy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this computer has outperformed my expectations. Sold my Mac and haven't looked back. So thin and light.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Beautiful design and very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Mac Air for 5 years, and decided to switch to Surface Laptop because it seemed more versatile, and I really like the design and it is very fast. I would only recommend that Microsoft make a small notch at the top of the screen frame to make it easier when you want to open the laptop, and change the charger for a more versatile one.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, its sleek, fast and portable and allows me to carry it around comfortably

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, a nice laptop to use for school both online and in-person. Or something to use every day. Very quiet, too. Decided to purchase one of these because of the stellar reviews and I was not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good purchase it works really well. It’s worth to buy this laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gold is a beautiful color. Screen was nice and clear and bright.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Processor speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is in college and she loves this. She says it is fast and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth monry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best in this price range. .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Surface is quick, easy to set up, and a great personal size for home and travel!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Microsoft surface laptop 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and battery life lasts a long time. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, Quiet, and Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been great so far. It’s fast, quiet, and the battery easily lasts all day. The screen looks sharp, the keyboard and trackpad feel excellent, and it’s very lightweight. Windows on ARM has been smoother than I expected, and everything I use runs well. Overall, I’m very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Nothing to say, it work perfectly and I really like it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptops I have utilized have consistently demonstrated exceptional performance.

    I would recommend this to a friend