Customer Ratings & Reviews

The build quality is great but copilot is extremely intrusive, and the snapdragon processor doesn't have the architecture to run a lot of apps natively, meaning it has to emulate the apps which significantly hinders performance. My coding IDE's and various planning apps ran absolutely horrible. Don't recommend

So far, so good! Only had it for a week, but easy to setup.

Good laptop. Some apps are still limited however it should get better.

The whole buying experience was easy and the associate that helped me was very knowledgeable. BestBuy has lots of choices in stock.

Many app incompatibilities due to arm. Developers reluctant to implement Windows arm support.

This is the third Surface I have purchased and it is exactly what I have come to expect from the Microsoft Surface.

The graphics performance is ok but the CPU performance is excellent.

Too restrictive on using external monitors. I will only use a microsoft dock and that also has many issues using 4K external monitors. This seems due to the AMD snapdragon chipset. External screens start flickering to a point where no longer workable. My take: 1600USD thrown away.

Total piece of crap. The screen cracked after only a few months of use with no drop and no mishandling. Microsoft will tell you this is still your fault that their screen is defective, and will declare your warranty "void." I'll never buy another Microsoft product again; Apple here I come.

It’s the exact computer I needed for my nursing class.

Amazing laptop, on of the greatest because of the processor

Laptop is good. Best Buy cheesy sales tactics, not good.

This is the latest Surface laptop from Microsoft with Snapdragon X Series processor. I have been a Microsoft Surface user since it was introduced. I have used mostly the Pro devices, but this is my first laptop with an ARM processor. This ultraportable laptop has a sleek design with the thinnest bezels of any Surface I have ever used. This lightweight laptop comes with a 13.8" beautiful PixelSense display that supports touchscreen and a dynamic refresh rate of 120Hz. Coming to the processor, this one is powered by the Snapdragon X Elite SoC. This is the first Windows on Arm processor that competes with other silicon, and you can't find the latest Surface devices in any other silicon variants. I was initially hesitant because of the applications that might not be supported for this architecture, but I was able to install most of them available. A handful of the applications that are not yet updated for the arm64 version do run on Microsoft's emulation. The best part is that you might not notice any difference when running any application if it runs natively via the emulator. The best feature of this laptop is the battery. I have used laptops where I needed to charge them every day, sometimes multiple times in a day. This Surface lasts 2-3 days of runtime before I need to charge again. You can simply say this is a device that is designed to last all day for your workday. Another notable feature of the laptop is the repairability. Microsoft has made is much easier to replace the parts like SSD, battery, etc. but beware of breaking any warranty. The sleek laptop design still accommodates a full USB A port, two USB C ports, and the 3.5mm audio jack. On the right side, you have the Surface magnetic connector option if you would like to use the included 39W power supply. You can also charge it via the USB C ports or connect to a docking station. The keyboard design is smooth and typing on it is so comfortable. The backlit keyboard is very responsive and tactile. The trackpad is a haptic touchpad and is the smoothest and largest one I have ever used. You can feel the clicks and it is fully customizable for your usage. This Surface laptop comes with Copilot+PC preinstalled. This is the AI assistant that can be interacted natively with via text and can be launched using the dedicated button on the keyboard. This is enabled by the dedicated Neural Processing Unit onboard. Copilot+ includes a collection of features like AI image generation, enhanced video calls, real time language translation and transcription. This is just a start and there will be more features added in the future by other applications as well. Overall, this is the best Windows laptop I have ever owned and used. If you ever wanted to have a MacBook like device with Windows OS, this is it.

As a tech enthusiast and a frequent traveler, I recently had the pleasure of using the Microsoft Surface Copilot Plus Laptop. This sleek machine promised a blend of performance, intelligence, portability and long battery life and it doesn’t disappoint. Let’s explore my impressions. The Copilot Plus Laptop arrived a brushed titanium chassis that felt both sturdy and lightweight. The Gorilla Glass display is framed by very thin bezels that makes it feel larger than the stated 13.8” display. The backlit keyboard was a joy to type on. Each keystroke was precise and responsive. The glass trackpad glided smoothly, allowing me to navigate through tasks with grace. I’ve always used a mouse with my laptops due to real or perceived issues with trackpads, but I’ve used this one exclusively for a week without one! The Snapdragon X Elite processor is very fast! Whether I was editing large spreadsheets or editing pictures and videos, it handled everything with lag. The 8-core architecture worked seamlessly with the Copilot AI, with the feeling that it was anticipating my needs. It comes with 16GB of RAM which made multitasking was effortless. I could have multiple tabs open, run complex spreadsheets, and still compose emails without missing a beat. The 13.8-inch QuantumTouch display was a big surprise. Colors were vibrant, blacks made me double check if it was OLED, and touch sensitivity was very responsive. Whether I was sketching, reading, or watching videos, the display was exceptional. The chassis has the standard Microsoft power port, as well as 2 USB-C, 1 USB-A ports and a 3.5mm headphone jack. The unit comes equipped with Wi-Fi 6E for fast internet access, and Bluetooth 5.2 for fast and stable peripheral connectivity. The backlit keyboard is clear, and as with most Microsoft laptops the keys are more visible in daylight with the backlight off. I’ve used this laptop at least 1 or more hours per day for the last 8 days for a variety of tasks, and I’m still at 50% battery so the stated battery life of 18 hours appears to be on point for once. This is a thin and lightweight unit than can be opened with one hand, so I don’t think there’s better choice for travelling, commuting or any situation where portability and battery life is a priority.

The Microsoft - Surface Laptop - Copilot+ PC with Snapdragon X Elite (7th Edition) overall impressed with a few minor caveats along the way. This model was the 13.8", Snapdragon X Elite, 16GB Memory with 512GB SSD in Dune. Upon arrival, the box itself looked sleek with clean lines and simplistic packaging. Most definitely has the look to compete with other brands. The Dune color is magnificent (in both mine and my wife opinion). The color is golden with a hint of rose tint. The charger is the traditional Microsoft surface charger/port. I enjoy the smooth look of the chargers against the side and easy hook-up with magnetic connection. Start up was simple and quick, logging into Windows 11 which is pre-installed. I have noticed as these devices get smaller there are less port options. This includes an ability to display connection via USB with 2 USB-C and 1 USB-A ports available. The USB-C can be used not only for peripherals but for charging. Added to the included surface charging port available, increasing versality and the ability to charge from a friends or at the coffee shop if one forgets their surface charger. There is a headphone jack included also, an added bonus to have. There is a camera that does produce clear picture on video call and also a built-in microphone if one chooses to have a web call. With the camera comes facial recognition, which I found quickly scanned my face and saved it and will recognize me both with and without glasses on which is a huge plus making sign in quick upon opening. The screen itself displays crisply and clear with no issues identified or of concern. The Qualcomm Snapdragon X Elite is one of the features entailing the minor caveat. I have not previously had a Qualcomm CPU and the Snapdragon X Elite comes with benefits and differences. Those differences are the caveats, and as long as one is aware they exist I do not consider it an issue. The Snapdragon chip itself has been designed to have what they refer to as a neural processing unit (NPU) on the chip to assist in AI processing. I find this quite the nifty feature in that on a device that is being presented as Copilot+ PC using AI technology, having dedicated processing for this AI makes sense. Will speak to the AI features below. The Snapdragon Elite uses ARM architecture not x86 that is traditional for most computers. What this means to myself/understanding and most users is that some applications either do not run or require there to be an artificial environment for use in the traditional x86 architecture. I grabbed this device for work purposes and have not encountered an issue. There is an emulator that Microsoft has designed to allow for use of more applications, compared to without which is an added plus. This is the caveat though is not every application one may be used to using may work on the device and is just something to be aware of if looking to purchase. Battery life is pretty good overall using this and I have been able to walk away from the charger, browse and complete work for about 6 hours without the device dying or notifying that battery is low. I personally have not tested how long the battery goes before dying though, but it does allow for normal use away from charger if one prefers. The additional portion of this device is the Copilot+ AI integration. Copilot has been available through online office prior to this and I had played around with the features some. Having the integration within the computer allows for improved features versus web-based access and is fun. There is a Copilot Key to the right of the space bar, providing quick access to the AI bringing up an interface one may use to search or direct action. Within the paint application is cocreator, where you can turn decently scribbled items into graphic art through AI with some added description. This can be done without a drawing of sorts using either Copilot by itself prompting image production or the specific image creator that is within photos. Either-way Copilot is able to create images based off text, as intricate or not for interpretation. I've always enjoyed that aspect of Copilot, typically what I would mess with online. The processing does seem faster for images on this device compared to if through a web-browser. I did not specifically time it, but maybe about half the time? Otherwise, my favorite feature is the translate and caption option, which provides real time translation/captions of audio and video. This is a game changer if coming to communication or watching videos outside of primary language. There have been some videos in Spanish that my Spanglish has failed to understand but Copilot translates captions for me, pretty impressively. I did compare Copilot translation with Netflix closed captioning for a Spanish movie and there is a slight delay in Copilot along with some missed words/phrases but overall the idea is conveyed, which for an active translate/caption through AI I find impressive and sure will be built upon as time goes on. Of note, there does seem to be additional AI features down the pipeline at the time of this review and I am looking forward to seeing what Microsoft will add. Overall, this device lives up to the expectations of what is promised. As long as one does the research and chooses this for the right utility, I personally was not disappointed

I was really excited to get my hands on this laptop when I saw that Windows computers were finally coming with ARM-based chips. I am primarily a Mac user, and when Apple made the transition from Intel to their ARM-based Apple silicon, the difference in performance and battery life was night and day. Given that experience, I had very high expectations for this machine. The Windows laptop I have been using before this machine is only a couple years old with high-end specs, including an Intel Core i7 processor. Despite that, it has always been sluggish at opening and running applications, the battery life sucks, it gets hot and the fans run all the time, and the camera and touchpad suck. But wow - the difference this Surface Laptop 7 makes in all those areas is quite amazing! To start, I love the design and materials used on this laptop. It feels really well-made and premium, like an Apple laptop. Of the many Windows laptops I have used over the years, including higher-end premium ones, the design and quality of materials on this machine is unmatched. This machine is made of a super sturdy all-metal body just like Apple does with their MacBooks. And it feels really great to hold and carry around. Microsoft has really set themselves apart with the design of this machine. Another area where Windows laptops have historically sucked in is touchpads and cameras. But wow, this machine really bucks that trend! The touchpad on this machine works great and has been redesigned to be a haptic touchpad like Apple uses in their laptops. The touchpad has consistently worked well throughout my use of this machine. Also, the camera on this machine is so much better than the built in cameras I am used to seeing on Windows laptops. Is it the best camera in the world? No, but it is leaps and bounds better than any built in Windows laptop camera I have seen before. On my previous Windows laptop, Windows hello facial authentication did not work half the time because the camera on it was so crappy. On this machine, as soon as the camera turns on, the machine quickly recognizes me and logs me in. Really impressed with the camera! Unlike my previous laptop, this machine is super snappy opening and running applications, it does not get hot, and the battery life is excellent. No more having to plug my laptop in to charge after just an hour or two of use. I only recall the fan running one time on this machine during the initial setup, and it was very quiet when it did run. The difference in performance, heat output, and battery life on this machine compared to x86-based machines is amazing! The display on this machine is also great. Since it has a 120hz refresh rate, motion is super smooth. It also is a touch screen which is very convenient. Additionally, the keyboard on this machine works well and is easy to type on. The new Snapdragon processor on this machine includes a Neural Processing Unit (NPU) which includes some useful AI features. Studio effects is a feature that can be used on live video conferences for improving lighting and removing background noise. These machines can also display live captions and generate images from text prompts. I only have a couple minor complaints about this machine. First, as soon as I opened the screen, I noticed that the screen is very reflective. When the screen is off, you can see yourself very clearly. That being said, this is a minor issue as I generally don’t notice the reflectivity when the screen is on. My only other complaint is around software compatibility. I haven’t been able to extensively test this yet, but as of right now, application support is not completely there yet for Windows on ARM. For example, as of right now, when going to the Microsoft Store, Apple Music is listed as not supported on this machine. While Microsoft does have a built in emulator in Windows 11 to run applications that don’t have ARM support, that may not always work for certain applications. Additionally, as of right now, this machine would not be good for gaming as many games do not have native ARM support. All that being said, I expect that application support will improve over time. And generally, for productivity use, most of the primary and common applications that people use should already have native support for Windows on ARM. Overall, I am really impressed with this machine, and it has exceeded my expectations! Microsoft seems to have taken notice of the things that Apple has always done so well with their laptops and has implemented those on this machine. This is the first time I have used a Windows machine that really stands up to Apple in terms of quality of materials, performance of hardware, etc. If you are looking for a great Windows machine that is fast and perfect for productivity needs, look no further!

For the hardware itself, the size, shape, and weight are amazing. It's thin, light, and slips easily into a small backpack or even a sling. The construction is solid with little to no flex with a tight hinge for the display. I've owned Microsoft laptops in the past and this is by far the most impressive and highest quality piece of hardware I've seen from them yet. It's hard not to see striking similarities to a MacBook Air though but that's a very good thing in this case. The keyboard and trackpad are also a pleasure to use. The keys have a positive and firm feel with a nice amount of throw and the trackpad is fantastic. It's predictable with taps and touches and the haptic feedback is positive. I'm a stickler when it comes to trackpads and this one is awesome. For ports, it has one USB A port and 2 USB C ports along with a headphone jack and charging port but I would have loved to see an SD card slot. The touchscreen works very well - just like the trackpad is quite predictable and responsive requiring just a light touch to interact with it. I find the 13.8" display with 2304 x 1536 pixels to be a great size with enough real estate to have 1 to 1.5 windows open at a time so I can easily switch between windows. Battery life is pretty astounding for a machine of this size. I've been using it for about 4-5 hours a day for web browsing, writing, and watching videos and I usually have to plug it in every 3 days or so. This should absolutely be able to last a full work day or a long-haul flight without having to plug it in. Even though it uses a proprietary charging cable with their Surface connector you can also charge it via USB C if you don't have the stock charger, which I would actually recommend as the stock charger only supplies 39 watts. The "highlight" of this laptop are the Copilot+ AI features which allow you to call on it at any time using it's built-in Copilot+ key. I was a bit skeptical of this initially but have come to enjoy the convenience of being able to ask it to provide quick summaries of different search topics without the need to sift through numerous search results in a browser. You can also customize the interaction and results with different "conversation styles" which I found particularly interesting where you can choose from "Balanced", "Creative", and "Precise" styles. I liked the Precise conversation style as most of my usage with Copilot+ was to do research. Responses are also quite quick where results come back within 3-5 seconds at most and I also quite like how it saves your AI history so you can go back to a particular task to see the results. Of course, you can delete these results at any time. One thing to be aware of is that this uses a Snapdragon processor vs an Intel processor and apparently it's so new that not all software is optimized to be used with it quite yet. I do almost everything through a browser so I didn't run into those issues but it could be worth looking into if you have a specific piece of software that you use. The built-in AI features are incredibly convenient but the hardware is what really makes this laptop shine. It's an absolute pleasure to use for its speed, the fantastic keyboard and trackpad, portability, as well as the superb build quality.

Battery life is not as expected and very sensitive color

Liked computer as a whole until updates downloaded and mousepad quit working properly even after undoing downloads and rebooting and reinstalling.

Packaging: simple but effective, with minimalist packing. Surface Laptop is covered in a thin paper wrap, and then the power cord and brick are underneath the tray. Screen: touchscreen capable, with 120 Hz refresh rate. Standard 2304 x 1536 resolution makes for a crisp view on the 13.8” screen. 600 bits brightness is plenty for offices or home, but trying to use the laptop on a sunny day out on the patio at my local coffee shop was a little difficult to see. Ports: 2 USB-C, 1 USB-A, 3.5 mm headphone jack (hallelujah), and the magnetic jack for the charger. The magnetic connector is proprietary, but has been consistent for all Surface products so not a surprise. Of note, you can use the USB C ports to directly charge the Surface Laptop, in case you don’t want to carry around the power brick or forget to bring it. AI: this is the big push in tech nowadays, and the Surface Laptop 7 has a dedicated Copilot key to launch the Copilot+ AI assistant. Pushing the key launches the AI chatbot in a new window, which looks identical to the page if you have tried using Microsoft Edge’s new updated version. Copilot is powered by ChatGPT-4, so it’s pretty standard fare. You can ask Copilot to generate anything from form letters, to schedule templates, to workout plans. Some more sophisticated prompts can yield some pretty amazing results. Then, the big surprise for me was CoCreator, which is linked into Paint. You use AI prompts to ask it to generate images based off what you write, and it was actually very cool. Battery life with standard office work (judicious use of Microsoft Excel and Word, and web browsing - no videos) has literally lasted me 3 full workdays on a single charge. Microsoft touts 20 hours of video playback, and I believe it based on my usage. I’ve used Surface Pros dating back to the Surface Pro 4, and I always had gripes (some major), but for the first time, I can and do recommend the Surface Laptop wholeheartedly.