Customer Ratings & Reviews

While the computer itself is favorable, there is a known problem with the charging function and Microsoft has yet to correct it. After having this for 4 1/2 months it would no longer charge. We have a second Surface in the family and tried the other charging cable - still it would not charge. Through Microsoft's website we reported the (known) issue and started a work order, sending the (new)computer back to Microsoft to fix the charging issue. We received it back shortly after but they did NOT fix it - they simply included a nasty note saying that they found (damage) not covered by the Manufacturer warranty. We (my wife and I) work office jobs and our computers stay on our desks ; there has been no "Damage" - but now we have 5 month old computer (with 7 months remaining on the Best Buy 12-months interest free plan" that cannot function! Beware - what good is a laptop if it cannot charge. Lok for yourself on the Microsoft service threads and Google - it is a very known problem (on their part) and they refuse to do anything about it

its okay not that fast as my Lenovo battery life is average

Great customer service! Speedy process and excellent knowledgeable staff!

The price is reasonable at best buy and the customer care is wandefull

Ordered and received in the same day! Computer cam packaged nicely and with no problems. This is my first surface laptop and I am excited to see how it turns out

Was a great price. Salesperson explained everything to use and made us feel comfortable.

had the older version of this and love this one as well. I do miss the felt pad though

Love the laptop. It’s the perfect size and very lightweight. I haven’t used it for school yet, but I know I’m going to love having it.

This Microsoft Surface Laptop in sapphire is such a beautiful machine. The color grabs your attention from the moment you open the box. It's a sleek beauty. Thin and light making it so easy to port around. The 13.8" touch screen has a thin bezel allowing maximum viewing and is very responsive to touch. The charging cord is different from any I've used before. It is flat on the end and slides into place. I like it very much but wonder how hard it will be if I need to replace it. It's powerful and quick. The Snapdragon X Plus processor has no problem taking care of business. I haven't had any problem streaming videos or listening to music while playing Microsoft games in the background or using the Co-Creater in Paint, checking emails or chatting with family and friends. I'm still learning in Co-Creater, or the program is still learning me, maybe both? Describing what I want to create doesn't get me the exact results I'm looking for yet. But it is very helpful and the more I use it the better the results. I'm no expert, I just like creating so my experience is limited. I intend to use this to expand my experience. This is a powerful, sleek beauty of a machine. Quick and responsive. Different from any other I've used and I very much like and recommend it.

Great computer for college student or anyone using Microsoft programs.

Does what we have asked of it so far . It has been plugged in the entire time so no experience with battery life.

like everything about it. However, when I type using the Korean keyboard on my phone, sometimes the typing works and sometimes it doesn’t. If this issue continues, I think I may need to request a replacement.

I love the color and the shape, style, etc. I bought it for my kids, but after 6 weeks we used it, multiple problems happened. The screen had flash. Occasionally it automatically restarted. And the key issue was that the touchpad didn't work any more. So annoying. But still thanks for return it as a gift card after I bought the BestBuy membership.

It's honestly a really nice laptop. I got it in the color black and its just so beautiful.

I love my laptop purchase! Love the color, functionality, and it’s lightweight and easy to use.

Awesome laptop . Grady for college and everyday use ! Super fast and easy setup .

best buy price for a laptop PC is best in the market!!

Cannot print from laptop. Had a problem connecting to my one year old HP printer. MS support says that my new ARM based Surface is not compatible with HP printer. Now I am stuck with a computer that is somewhat worthless to me other than surfing. I print a lot of documents for my home based business.

It's kinda heavy but it's personally about the same as MacBooks

Very pleased with this latest model. It has lots of new features