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Customer Ratings & Reviews

$1,249.99
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Customer reviews

Rating 4.7 out of 5 stars with 833 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the product's overall performance, battery life, portability, and processor speed very positively, often describing it as great and very fast. Many also appreciate its design, attractive color, touchscreen feature, and lightweight build. However, a minor concern raised by some is the limited port selection, specifically the absence of an HDMI port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 833 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best little laptop I have had in a very long time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a new laptop every year. I have had this one for a few months now and can tell you that it is quiet, light, fast and has all the options available. Everything is top quality. GREAT job MS. I am so very impressed. I love it!! Get it. It's the best 13.4" laptop out right now.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love the surface laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller and compact for traveling. Perfect and the color is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into purchase a laptop a representative from Best buy assist me with my purchase, great purchase, really enjoy to copilot.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A Great Choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase this laptop for awhile. It's very easy to get caught up in the numbers and the specs and if you do, this laptop may not be appealing. However, using the laptop is what matters and that is where this laptop excels. It is just a joy to use. The build quality is great, it looks beautiful (especially the Dune color), the keyboard is great, trackpad is great, screen looks very good and the speakers even deliver a great sound. It's not a powerhouse as far as doing intensive tasks, but for day to day usage, writing, surfing the web, basic content creation tasks or even simple gaming, this laptop is a homerun. One last thing to note that is incredibly important is the battery life and standby time. This laptop battery lasts incredibly long and when you put it to sleep, the battery doesn't drain. I put the laptop to sleep around 7pm at 100% charge, went to bed and when I got up and around, turned the laptop on at about 7:30AM and it was at 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I love my Microsoft computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this computer and the color and the functionality. I had a pro before, which was a little better but this laptop is amazing. My only downside is that keyboard does not light so it can be harder to see during the darker time.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Really nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is extremely pleased with her new laptop. Out is likely the fastest computer we own. It really is a nice system. It is responsive. It is quiet. It runs cool. And I really enjoy that it is running ARM. Microsoft did a really good job with this laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extremely fast and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for a few weeks now, and it is a great laptop. I was surprised to find that I use my touchscreen a lot more than I thought. I do not use CoPilot at all, but it could be useful to those who need it. I will say that the reflection on the screen is noticeable, causing glare that affects visibility, but that doesn't bother me since I typically work in low-light settings. The touchpad is a decent size, with a great keyboard. The mouse pad does attract oils, but it's not so bad that you have to keep cleaning it. I also really enjoy how you have a choice to link your phone to the laptop. Overall, I am happy with my purchase because I am using it to earn my degree in a STEM major, and it does a great job with my work as a tutor. Really recommend for students and teachers.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Microsoft Surface. I like the color .The way it feels and it looks sleek. It has everything I need.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Amazing laptop ever!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this laptop. 10/10 recommend using it for work or school. Battery life is the best. Just overall awesome !!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and portable, contains all the power you need to run for about 12 hours. This is based on using it for my business, which consist on reserch, and responding to emails timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop! The setup was easy. I use this for my business so i wanted to make sure i was purchasing one that meets my needs and this one checks all the boxes. I love the facial recognition feature gor logging in and the touch screen is amazing! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer , it is fast and light great qualities for a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Great Laptop, Great Performance, Great Price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first laptop we bought with new chips for the boss. She loves it, great battery life for her and its snappier and more responsive than her original one. She doesn't want anything else. And she loves the color!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Bought this instead of a Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, sleek, smooth running. Bravo Microsoft!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good But Not Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be returning this laptop soon. Sometimes the screen from one page freezes and remains partly visible even after I have moved on to another page. The F2-F4 keys do not work to adjust the volume unless I do a restart, then they work again but only temporary. It also seems to be delicate. I was sitting on a low to ground sofa when this laptop slowly slipped off my laptop and tapped the floor slightly because I caught it before full impact. Since then, the laptop does not close completely and I can hear cracking in the hinge every time I open it. The battery life is pretty incredible as of right now since this is a new laptop but that battery life will lesson in time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing specs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was beyond my expectations! Definitely recommend it if you’re looking for a work/school laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A joy to use!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this Surface Laptop. The Sapphire color is gorgeous, it’s fast, lightweight, and the 16GB RAM makes everything smooth. Zero complaints—great purchase! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I recently traded in my surface laptop 4 for the newer model as my old one was starting to slow down. I primarily use it for school but it is incredibly light, it easily fits in my purse so I can take it everywhere without needing to get a backpack or laptop case. My one complaint is similar to my review on my previous laptop, the battery does not last very long. I think I maybe get 2-3 hours into working with my laptop on lower brightness settings and have to plug it in every time.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my twins who are going to college. It's a beautiful, lightweight, and sleek computer.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 5 out of 5 stars

    Beautiful and powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my twins who are going to college. It's a beautiful, lightweight, and sleek computer.

    I would recommend this to a friend