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Customer Ratings & Reviews

$1,249.99
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The comparable value is $1,499.99

Customer reviews

Rating 4.7 out of 5 stars with 834 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the product's overall performance, battery life, portability, and processor speed very positively, often describing it as great and very fast. Many also appreciate its design, attractive color, touchscreen feature, and lightweight build. However, a minor concern raised by some is the limited port selection, specifically the absence of an HDMI port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 833 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You have to buy this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I ever bought! You can't gi wrong with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop love co-pilot feature. Love all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GOOD EXPERIENCE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good performance expect netflix.flickering isuue while watching netflix.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Slim but POWERFUL!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance in a slim package! More than capable at anything I throw at it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A NEW COMPUTER, OMG!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All looks good, just getting started, Need as a backup to aging computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing piece of hardware paired with great software. Runs silky smooth and I’ve been nothing but impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Has many things that I didn’t know I needed. The sales guy Shane was a big help to us. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for out daughter and she is very satisfied with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilson helped me set up everything on my new laptop. He was very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer works very well. It has plenty of memory and works quickly. It is very easy to use. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Great Laptop, misleading service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great, but I’m disappointed with the customer service. Several employees told me the laptops would have a sale 4th of July but it didn’t. However the week before it had a sale for $100 off but an employee told me to wait. I ended up paying full price since it’s such a hard color to get

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great little laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, very sleek design! loving the microsoft interface

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super great laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop ever. It has never failed me in any aspect. It is very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Own 3 of this model, and they're buggy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a total of 3 of these identical laptops, all purchased within the last several months. In addition, we've been buying Microsoft Surface laptops for more than 10 years now for business. I was had very high expectations for this. The fit and finish is outstanding and it's overall a beautiful machine. The limitation is the non-Intel processor. I know these have a reputation for outstanding battery life and it seems "snappy", but it's definitely a bit buggy. All 3 of them will "stall" for several seconds, and then catch back up. Almost like it's thinking about something. Once it "finishes" it catches up and it's quick. Battery life is also excellent. I marked this a few stars down because I know it's an issue with this model, and I assume it's this processor because the half dozen other Surface's, with Intel processors, don't do this, so it's not specific to this physical computer.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hey Mikel, We value your input and thank you for sharing your experience with the Snapdragon processor. Your feedback is crucial to us, and we will ensure it is communicated to our team. snapdragon

  • Rated 5 out of 5 stars

    Microsoft use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is a great thing to have for college because when you get here, all you will use is Microsoft Word, office, and excel tools which is already available in the laptop!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharon’s Blue LT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow on waking up, But over all it is good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fast, friendly software, I take classes and work with it and It goes amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade to my precious surface. Lightweight, battery holds great. Best Buy delivered very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all questions anwered .. staff was very helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value--just miss the extras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we went back about a month after our purchase and realized it was on sale ($300 off!). That was a win. It does what I need it to do. I do wish it had the detachable screen feature like my old one so I could use it as a tablet, and I miss that the pen used to be included instead of having to buy it separately. Nothing super fancy, but it’s cute and gets the job done.

    I would recommend this to a friend