Customer Ratings & Reviews

On a surface level, this is a really good laptop. The hardware construction is great, and it feels nice to the touch. It's not horribly heavy, and it doesn't feel flimsy. The face unlock is reliable, and the screen is amazing - it's crisp and clear, and the brightness can go up so high it actually hurts to look at. It also works flawlessly for all of your basic tasks, such as YouTube or word processing. The battery life is decent, and despite being an ARM64 processor it can run standard X86-64 apps just fine. Here's where it starts to fall apart. First off, the battery life doesn't feel like it's up to where they promised it to be. I've also noticed that it drains alarmingly much while sleeping - I left it sleeping for a day and it lost half of the battery charge. Second, despite all the fanfare about how while this machine isn't for gaming it is capable of it, it's really... sad. Even with the Windows update that says it introduces support for a lot of anti-cheat software, I haven't had any luck getting any games that use anti-cheat to actually run. A lot of newer games just crash immediately, and some older games will run great for a bit then freeze the whole computer. Indie games at least run great, as well as Borderlands 3. The big marketing feature about this laptop was that it was able to run AI. For instance, certain AI features of Photoshop (like background replacers) can run on the device rather than in the cloud, which saves on both time and bandwidth. Having this ability is nice. However, having the hardware there doesn't really save AI that's not that great. I was really excited, for instance, to try out the Live Captions - being able to watch videos that aren't in English and don't have subtitles sounded lovely. Unfortunately, it wasn't very good. The translation quality felt pretty bad. It was like Google Translate - I could get the memo, but it took some figuring out errors and I'm certain some stuff was lost along the way. Windows Studio Effects and Cocreator worked... fine? Cocreator was decently quick, too. I'm not *super* impressed with them, but I'm not really the target audience for them. They don't seem *bad*, at least, which is nice since I didn't really have a great experience with Live Captions. (For what it's worth, I will say as far as Cocreator goes, that I'm genuinely glad that this laptop comes with a USB-A port instead of just USB-C ports. A lot of drawing tablets use USB-A cables. Making sketches for Cocreator to work off of was a lot more enjoyable when I was able to use my drawing tablet than when I was trying to use a trackpad or a mouse.) The AI component that really shone was Automatic Super Resolution. Remember what I said about Borderlands 3 running? At times it looked a little rough (especially text), but it always ran smoothly after loading was done. It ran *surprisingly* smoothly. It actually reminds me of the early Arc graphics drivers - they were really rough, and only a few games worked right on them, but the ones that did work right worked great. So, I suppose that Auto SR actually gave me faith that this will improve as time goes on, and lightweight gaming laptops powered by Qualcomm will actually be a viable gaming platform for casual titles. Maybe even this one, if Qualcomm does enough work on their drivers and Microsoft keeps improving Auto SR compatibility as well as the X86 emulation. I would *love* to play Destiny 2 on this thing in between classes or on my lunch break. Overall, I really like this laptop. It's a genuinely good computer. However, it feels like it was released to the public a little too quickly. Most of the AI is okay at best, and the AI that is genuinely good is hampered by the fact that a lot of games are incompatible with the system. (Though admittedly, I do think a professional could get more mileage out of Cocreator than an amateur like me.) While I do have faith that the AI pertaining to gaming will improve with time, I do think that maybe it would have benefited with Microsoft waiting a few more weeks to release this thing. I would *cautiously* recommend it, just for being a good machine in general, but I would say to temper your expectations, as it has the "new technology" issue of a bunch of problems that need ironing out.

Runs spectacularly! No issues at all so far, came charged out of the box. Very easy setup.

This is a very good value for its capabilities. Low weight, good screen, and gread battery life.

Lightweight, fast response, easy-to-type-on keyboard, excellent display/graphics. No complaints! I bought it to replace my previous Surface Pro that lasted many years until the keyboard died - it took a beating! Glad they still made one very similar, only much faster and more memory and storage!

I love this laptop I use it every day for organizing media, updating client profiles, and streaming series for hours. the speaker system is phenomenal, the battery lasts without the charger for a while even with a variety of tabs open. I love the sleek pink as well!

Love my computer. Clearest screen. Beautiful color

Great purchase for value. Everything I need for work and play.

Its a perfect laptop at this price range, Fast and pioneer technology of hardware

Got it for my girl she loves it it’s everything she needs for school and work

Perfect for writing my book. The built in AI feature helped design a beautiful book cover!

I like it the color its very nices also the brand also

This is my 2nd generation of this computer. Prior model was purchased about 8 years ago, and still working. Keyboard was starting to become troublesome after the years of use, but satisfied enough with the model's performance and reliability to purchase this model again.

I'm happy with my Surface Laptop. It arrived on time. I had no issues with the order and delivery.

I realized the processor is not intel instead of RAM , so I even cant connect to my printer

It's a beautiful piece of trash...It looks sleek and works well for a couple months. Then a barrage of issues come up - freezing, not maintaining connections with printer or iphone, losing files (which occasionally resurface). New windows pop up without being cued. It multiplies files - sometimes I've ended up with 5 copies of the same file. The battery loses charge quickly. Every day it does a new trick. This is the WORST computer I have ever owned. You ask if I'd recommend this item? Well, duh!