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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 833 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the product's overall performance, battery life, portability, and processor speed very positively, often describing it as great and very fast. Many also appreciate its design, attractive color, touchscreen feature, and lightweight build. However, a minor concern raised by some is the limited port selection, specifically the absence of an HDMI port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 833 reviews
  • Pros mentioned:
    Battery life, Portability

    Rated 4 out of 5 stars

    Great laptop for needed tasks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable and easy to use - I currently use it for my part-time jobs so it works well that I can carry it to different locations to use and the battery life is good enough to get me through each day. I also use it for some design tasks and the touchscreen comes in very handy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great performance in a compact size!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with acquiring this laptop for personal and freelance work. Its overall performance is great and its size and weight is very convenient for carrying it on my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Processor speed

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop overall, its fast processor and dedicated graphics card for video editing, a vibrant and high-resolution display, a comfortable keyboard and responsive touchpad, long battery life makes the laptop a good one.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 3 out of 5 stars

    Kinda hazardous

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer it self is beautiful. It’s touch screen and very light weight . I got the rose gold. The only issue I have is the back if I open it against my body it pinches my skin . It hurts very bad when my skin gets caught in the back while opening it .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Port selection

    Rated 4 out of 5 stars

    Surface laptop: Okay, but not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a bad little laptop. Only one USB-A port is a small problem (it has 2 USB-C ports, but I haven't seen a USB-C hub in the stores), and no HDMI port is a larger one. The biggest bug for me is that it won't let me load a piece of freeware that I have used for years, because it doesn't trust it -- it wants me to use something from the store that will cost money. Because it is small, it is very portable, but a small screen can be a problem for an old guy like me.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Portability

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Performs well. Sleek design… light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Portability

    Rated 5 out of 5 stars

    Surface laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Its light, sleek, fast and productive!! 10/10 reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially thought of buying the latest MacBook Air, but after trying out Microsoft surface, it opted to go with it. Light weight and easy to carry. Good processing speed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Favorite computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! The color sold me right away, but the performance was DEFINITELY the cherry on top.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Good mobile small laptop for the money.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that has everything I wanted. Great display and performance is better than I expected. Battery life is excellent so far and that’s what I needed. Get it on sale and it’s worth it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface 14” Touchscreen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life and display settings are great for an entry level laptop. The ability to swap between keyboard and touchscreen with ease makes project management a breeze especially when being able to flip the screen to a tablet setting. Would recommend if looking for an entry level/work/school based laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    A beastly ARM windows Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was honestly worried about 2 things: 1. The screen size being 13.8 2. buying the plus version with only 16gb of ram. I was blown away by how fast this machine is. The screen size is perfect and the machine really flows. I was running over 15 tabs in chrome while I was listening to spotify and doing light programming and it didnt even break a sweat. battery life has been solid at about 8 ish to 9 hours on 70% brightness. Very very happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer that does everything I need it to do. It’s compact, easy to carry anywhere, and the display quality is amazing. I really love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 2 out of 5 stars

    I Wanted to Love This — The Processor Ruined It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface is one of the most beautiful laptops I’ve ever used. The screen is absolutely gorgeous, the keyboard and trackpad feel excellent, and Windows Hello makes logging in effortless. Battery life is outstanding — easily one of the best parts of this device. For browsing, streaming, and light productivity, it feels fast and premium. However, none of that can outrun the hardware limitations of the Snapdragon ARM processor. I quickly ran into software incompatibilities with apps and casual games I rely on. Some programs wouldn’t install at all, others ran inconsistently, and it made me constantly wonder what else might not work in the future. I truly wanted this to be my daily laptop. The hardware design is nearly perfect. But until Windows on ARM reaches better compatibility, the processor ultimately forced me to return it. This could be an amazing machine someday — it’s just not there yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop and super easy to handle, useful for work or study, it has a good and fast processor, and the high RAM memory is a great help

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleekness, Battery life is top notch! The speed and the display checked too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Knowledgeable Assoicate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop unexpectedly crashed a couple of weeks ago, and I needed a replacement fast. I went to Best Buy and the entire experience was quick, simple, and easy from start to finish. The staff was knowledgeable, helped me quickly identify the right option for my needs, and made the purchase process completely painless. From walking in to walking out, everything was efficient and well organized. The new laptop has been performing great so far, and I appreciated how smooth the overall experience was during what could’ve been a stressful situation. Best Buy definitely delivered when I needed it most. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    School Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to navigate while feeling and looking nice. Bought it for school and it works well for what I need it to. I also don’t have to charge it often.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Fantastic lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Lightweight, incredible battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Processor speed

    Rated 5 out of 5 stars

    The beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The better speed excelente Long life battery Display good

    I would recommend this to a friend