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Customer Ratings & Reviews

$1,599.99

Customer reviews

Rating 4.7 out of 5 stars with 176 reviews

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Rating by feature

  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the product's excellent overall performance, frequently praising its incredible battery life, excellent screen quality, and top-notch processor speed. They also highly value its ease of use, stunning design, and lightweight build.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 176 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop-this is my 3rd and I love it! Great handme down to other family members!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item. Microsoft laptop 7 . I like it and it works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase! Would highly recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Beautiful screen at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value out there for a Copilot+ PC. Screen is fantastic and i easily upgraded the SSD to 1TB.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my third one and I would not keep buying them if they weren't good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty snappy performance, wish the graphics could be a little better for gaming but overall a good machine for work.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop , very fast and very helpfull for a college student.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new laptop for business use. No complains

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Microsoft hit it with this one!!! Would definitely purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Sleek and easy to use. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer my wife seems to like it after a few weeks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit heavier than my last one. I wish they had more ports so we didn't have to purchase a docking station

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Bit of Step Backwards.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to purchase a Microsoft Surface Laptop. I was especially fired up for the Recall and Click To Do features that the Copilot+ PC would offer. However, I was completely surprised to find that these new high profile devices cannot handle basic search functions for Outlook. I use Outlook Classic extensively. I use it with a PST file that houses my archived emails. The fact that my new device cannot effectively search the body of older emails is a huge blow to my productivity. The alone almost makes the device almost useless. As of this review, I have tried several "fixes" which do not work. I have rebuilt the index file no less than 5 times with no luck. This process takes a lot of time (a few hours for each rebuild). If you do not use email extensively, it may not be an issue for you, but, for me it is a deal breaker. I wish I would have known about this very significant shortcoming. It is a beautiful device, but, since it is not functional for my needs, it is just a hunk of medal. I am sorely disppointed in this device, Microsoft, Windows 11, and Outlook.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy to look for a laptop for my grandson, was helped by a young gentleman that was extremely informative and helpful. Purchased the laptop without a hitch, and my grandson absolutely loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend runs smooth and efficiently!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Online school computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product….I look forward to using it for school

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast server

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quick fast search options, easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!! But why the change?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface laptop! Only thing I don't like is it does not work with a stylus like my old surface pro did......not that big of deal, but doesn't make much sense. Other than that, I love the rest of it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Touchpad- yikes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do, but the touchpad for the mouse is a joke. It came set to needing just about an hammer to select text. And it’s still not at the sensitivity of my surface pro 2, which I preferred. Otherwise I’ve been having good luck.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 2 out of 5 stars

    Good for browsing, not much else

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery and screen quality -- but not all applications work! Only great for internet browsing, not much else. Now using as a secondary laptop instead, considering returning it.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thanks for letting us know, everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. snapdragon