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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,067 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent laptop! Great for high schooler! Sturdy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this for my 9th grader. Great laptop without spending over twice the price for a MacBook. This laptop is tougher, stronger. The keyboard is water repellant - liquids bead if spilled on the keyboard for easy removal. Another great feature is that it has a touch screen - much like an iPad. The Mac does not have that capability. The Geek Squad installed the virus software and helped set up the computer in the way my son wanted it - ie programs on toolbar, emails set up, etc. The laptop was also on sale so that was a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great for travel, lightweight, long battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been able to easily take this computer everywhere. The battery lasts a long time. Computer is lightweight and easily goes with me.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Judy,

      We're thrilled to hear your Surface Laptop 2 has been an easy device to take with you on the go! Our goal was to build a device that could keep up with you, and we're glad to hear that's been your experience. We hope you continue to enjoy!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Replaced an 8 year old laptop. So nice having one that is so light weight and easy to transport. Touch screen is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop, totally love the look and feel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Laptop 2 is beautifully designed. The burgundy color is really nice. Touch screen capabilities are great. The screen size is really good and makes it easy to look at different windows simultaneously. It really provides everything you need or want in a computer whether you're a student or a working professional. If you want a detachable keyboard then I would suggest looking into Surface Pros, but if you just need a regular laptop with unique features then you should definitely look into getting this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great upgrade from previous laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a slow 6 year old laptop. Had no idea that laptops had gotten so light. Performance is great. No cons as of yet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    User friendly laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have enjoyed every part of this laptop. The key board is easy to use. Good display and the touch screen works well. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great laptop for student users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface laptop is amazing. It runs fast, I'm able to have multiple windows open at once, and great battery life!! Highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    The party doesn't stop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very light and very portable fits perfect in my camera case. I wish the battery life was a little better. It works fast like a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review! We're delighted to hear that you're enjoying your Surface Laptop 2. To help maximize your battery's full potential, check out this link here: https://support.microsoft.com/en-us/help/4483194/maximize-surface-battery-life. We hope you continue to love all that Surface Laptop 2 can do!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great Work Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is fast and efficient! I usually go for larger laptops but I like the totability. Did I mention the battery life is amazing?

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Beginner Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for beginner. Anyone who needs to use for google search and document writing this is perfect laptop. Microsoft laptop charging time is faster and better is working longer enough. Laptop not heating even running longer. DOWN SIDE: No RAM upgrade option. No SSD upgrade option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Compact & Packs a punch!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a laptop I could take with me everywhere. This one really fits the bill. Compact, light and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast and light!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is AMAZING!!! Yes there is no USB C but most flash drives use the normal USB A plug. I just love how super thin and fast the laptop it. I thought the screen size would be awkward because it is not your typical 16:9 ratio and it is a taller screen than other laptops. But due to the fact with the screen being taller, I do not have to scroll as much to see more of the content that I am browsing. The i5 Intel Processor is very reliable and fast for everyday browsing, video watching, writing word documents etc.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop definitely exceeded my expectations. Though I admit I bought it as the price was going down and a new model might come out this year, its a great price for a solid computer. I mainly use it for web development and other things I need on the go. I mainly use it with the docking station and I've been happy with how it holds up. They keyboard is a dream, especially compared to the macbook air. I think the touch screen is kind of pointless because it doesn't fold backwards, but I guess it could come in handy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a MacBook to the surface laptop 2. So far I don’t regret that decision. It’s fast and sleek. Great laptop for work and school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how you love to use your new Surface Laptop 2! We're delighted to hear you're enjoying being apart of our Surface family. If you haven't already, check out these tips for helping you get to know Surface and Windows a little better: https://support.microsoft.com/en-us/help/4023435.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. It has awesome specs and the battery life is great. It is lightweight and can easily fit into a purse.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Couldn't be Happier!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Laptop 2 is awesome. I feel like the battery life, more than anything, has impressed me the most, and I can charge it while I'm using it......with my last Surface (not the laptop) I could not charge it while using it and the battery only lasted 2 hours, and getting a full charge could sometimes take up to a week. This new laptop of mine is exceeding my expectations, especially since it is the same brand as my last purchase. I am very pleased and would recommend this product to everyone.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dani,

      Wow, thanks for leaving a fantastic review for Surface Laptop 2! We're absolutely thrilled to hear your new Surface has surpassed your expectations! We have no doubt that others in the community will enjoy reading your thoughtful review, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact but powerful. Awesome battery life. The touch screen comes in handy. Definitely needs a usb hub. Fast boot up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Reliable Laptop Since Summer of 2019.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable laptop, I use it for college and business since most software and technology around the health profession relies on Microsoft. Bought brand new since summer of 2019 with a minimal issue that I hardly encounter. The issue: physically closing the laptop while operating, at times, will resolve in a frozen blue screen when physically opening and trying to operate. Because I use it everyday and mostly at home, I leave it on and plugged into the power. The battery life is great because it's always plugged in and whenever I travel I then turn it off instead of standby, sleep mode, to avoid the issue freeze issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this laptop! Light weight and easy to use! Glad I made this choice over the Mac I was looking at!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a remarkable laptop, light weight, easy to use and turnkey to install. Love it more than my MacBook which I sold!!!

    I would recommend this to a friend