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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,067 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Wife loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. Very compact, great battery life, easy to use and it looks stunning!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Microsoft Surface Worth It!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft did it right with this computer. Yes USB C would be nice but I’m sure it’s in the works. Bought mine when the $300 discount hit. Made my decision easy. Battery life gives me 8 hours. Screen is beautiful.. Boot up is fast and with Face ID no password is great. Speed is top notch. My 2nd choice was a MAC. Nothing lacking on this Surface Laptop 2.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my wife just love this super-fast and light machine. It holds battery for full 8 hours with moderate use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s portable, light and works great. Haven’t had an issue with the touchscreen. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Great laptop for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this beast for about 3 to almost 4 months now. Best laptop I have had yet! Great battery, sometimes I don't have to charge it for two/three days. I also love the fact that it boots up faster than an normal computer. The lack of USB ports is a bit of a hassle, but I bought an adapter online and all is well now. I now have four USB ports, micro SD card and sd card reader, and an Ethernet adapter. Overall, great piece of equipment. I have played my steam games on the laptop and they work great also; would recommend getting the new surface book, since it has USB C (they are pretty much the same thing.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. This computer has been quick and easy to use. I think it's very responsive and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 4 out of 5 stars

    I love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a writer, there are a few things a laptop needs for me to pick it up. Great keyboard, great battery life, and a solid screen. This laptop nails them all with the added benefit of being fun to use. For me, Windows isn't as bad as people think it is. Then again, I'm a pretty simple user when it comes to technology. As someone with a pet peeve about charging bricks (greatly prefer the Macbook style of wall-mounted chargers), that's something I'd love to see changed in the 3rd iteration.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is sleek, light and a very good tool for school. Works great and is very speedy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    SOOOOOOOOOO GOOD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a college student. This laptop is THE perfect weight, size and thinnest. Works super fast too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn,

      We loved reading your excitement about your new Surface Laptop 2. We're delighted you're impressive by the lightweight design in combination with its powerful processing speeds. We're wishing you the best at school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great laptop for home and travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost bought a Surface Pro but very happy with this model. It is fast enough for all my home office tasks ( mostly spreadsheets, Word documents and internet searching). It weighs one pound more than the Surface Pro but still very lightweight so I look forward to using it on our travels. The Windows 10 software is good, familiar and easy to use. Screen is bright, sharp and speakers good enough. I would recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Great, lightweight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is lightweight, extremely portable, and fast. So happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Slick Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! MacBook who???? Beautiful design, very light, portable, powerful, and silent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great Professional Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Microsoft Surface Laptop 2 after a couple of recommendations to purchase this laptop. After using it everyday in my professional life for the past two months, I can truly say this is the best laptop I've ever owned. It's fast, has great battery life, can support big software programs I need for work, and is super easy and convenient to take with me on the go. I would HIGHLY recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, great backlight keyboard, very good looking, light weight, slim and attractive.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop immediately after mine broke, and I needed one that would be thin enough/light enough to take with me to school and could run all of my school stuff. I was willing to make an investment on this one, and I'm so happy with it. Great sound, super fast, lightweight, small, and a beautiful color. I wish I would have gotten this laptop years ago and saved myself the trouble of others.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Excellent laptop from Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I visited Best Buy store to look for the new Mac Book Air.Considering the price, I was confused between buying mac book air and mac book pro. Meanwhile, I saw this laptop on sale . Looking at the features this laptop offer, I feel it value for money. Keyboard feels very nice. With new processor, it boots quickly and opens most of the programs quickly. Within few days of using this, I am liking this.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're excited to hear you chose to give Surface Laptop 2 a try! Thanks for sharing some of your favorite features like the luxurious feel of the Alcantara keyboard, and blazing fast 8th generation Intel Core processor. We love helping our customer get to know all the great features Surface has to offer. the Surface app is a great way to get started! If you're interested, check out more about the Surface app here: https://www.microsoft.com/en-us/p/surface/9wzdncrfjb8p?rtc=1&activetab=pivot:overviewtab.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Excellent for students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it because it is very light weight. Easy to use. Working very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this laptop - lightweight, touchscreen, long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Amazing laptop for anyone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is absolutely great for students! The keyboard is excellent for typing long hours, and the screen is absolutely beautiful. It has a great battery life and the power cord is a decent length. I really love this laptop and it isn't difficult to maintain clean! I upgraded from a Surface Pro to this laptop and I do not regret it what so ever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Fast, light and easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised at how easy to set up and get started. Fast. Light.

    I would recommend this to a friend
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