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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,067 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my daughter. She is extremely happy with it. The laptop is easy to use, efficient and fast. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Wonderful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for school and it’s beautiful and very easy to use. It’s light enough to carry around campus and does everything I could want for class and outside.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great size. We got it to replaced our old desktop computer. It is easy to use with keyboard or touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop. Fast with a sleek appearance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Microsoft Surface Laptop for work. It has not disappointed. It is faster than any other laptop I’ve ever owned and I love the sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Great laptop for all uses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, charging could be a little faster but no complaints, amazing battery life, touchscreen is great!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to reach out! We're glad to hear you've been enjoying your Surface Laptop 2! If you continue to experience difficulties when charging your device please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface laptop 2 runs really quick and smooth on top of being a light and compact unit. Worth every penny. Microsoft hardware never disappoints!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're thrilled to hear you've been enjoying your Surface Laptop 2! We appreciate you taking the time to share this feedback with the community, and we hope you continue to enjoy!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Favorite Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, light weight, & feel of this laptop. Also love the color. The cobolt color was more expensive but looks cool & hides the smudges & fingerprints.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn,

      Thanks for taking the time to share your Surface experience with the community! We're delighted to hear you have found the perfect color to match your style with Surface Laptop 2. We hope you continue to love the lightweight design and powerful performance of this great device!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Terrific Machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, solid feel, great performance, beautiful display. 2 things that would make this even better - microSD card slot and one additional USB port.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review for Surface Laptop 2! We always appreciate getting honest feedback from members of the community, and we'll be sure to pass this along to the rest of our team. We hope you continue to enjoy your Surface!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Powerhouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and powerful in a small footprint. Handle all my photo and video editing needs with a strong battery and a touch screen can't be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The design is user friendly and the color is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is extremely user friendly for a beginner like me. It’s sleek design is easy to carry and move around. It’s fast and the color is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    EXCELLENT LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is much better than last years version of the surface laptop. It's a little faster, comes in more color varieties and has great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially wasn't interested in the alcantara surface of the keyboard or the blue color but after seeing it in person, it looks amazing. Setting it up was incredibly easy and the computer works great for everything I do (college classwork, photo editing, various other programs) and has never once been slow or had any performance issues. Best Buy staff were incredibly helpful in finding this in store and making sure that everything functioned properly before I bought it. I highly recommend Best Buy open box items.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a device that I could program on and connect to some other windows and Linux systems. It needed to have long battery life and allow me to quickly get to work. After looking at an iPad pro, MacBook, and this laptop I ended up deciding that this worked best for my situation. In addition it even allows me to perform some light virtualization when needed. The only downside is the lack of USB C for charging from a power pack.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is good-looking, thin, and easy to use. The touch screen and face recognition are very sensitive, which is generally satisfactory!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Super sleep laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sleep laptop: high quality fast, nice track pad and keyboard, was a nice upgrade from my MacBook with sticky keys.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Almost weightless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely lightweight and high functioning laptop. Get the Microsoft suite with it and you won’t need anything else. Super fast boot up and operation!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has met all of my needs and runs super fast and super smooth. I love the texture of the keyboard and the quality of the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 4 out of 5 stars

    Pretty solid laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice little workhorse laptop. It's fast enough, light enough, and has a nice enough battery. It's just slightly expensive vs other machines with comparable specs but probably edges those out in the build.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    lightweight laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little laptop... so easy to take with me a go... great speed and efficiency... it was exactly what i was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Labtop for Buisness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This labtop is great! Runs fast and is sleek and light. Love the keyboard that by the way is the same material used on a Lamborghini dash board.

    I would recommend this to a friend