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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 540 reviews
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer. I was skeptical when buying it but it turned out to be a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great service and very knowledgable about my computer needs and purchase,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing latop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for true windows developers and users. its literally mac equivalent of windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this computer for almost 1 year and no problems. Runs great, fast start up.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sherman – Thank you for sharing. We hope you continue to enjoy using your new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Superb Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great purchase from Best Buy. Superb delivery service and all contact free. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It's fast and runs everything I need. It was a great deal and would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like this laptop is very popular. My son loves this laptop for school..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has a MacBook Pro. This is nearly as good at half the price. Fast and great screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good! needed it for school and now that we are all online based, it does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop but you definitely Get what you pay for. Upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CPU

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a touchscreen. It works good. It is lots of fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Screen and battery last the whole day good choice for college student

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Students

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Screen ( Resolution) is kind of disappointing. Screen brightness is poor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface does everything I need it to. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set-up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on-line ordering and curbside pick-up. Would have been better if it was in-stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Exactly what I was looking for. Set up was quick and easy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are glad to hear that the Surface Laptop 3 was easy and fast to set up. Thank you for sharing your thoughts with us.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works quickly. Really feel it’s not worth the price though. Love Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    overall this is a great computer with everything i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer has everything i need except the lettering is a little small for me to read.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    AMD Laptop has memory issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 8 GB RAM AMD surface laptop 3 has 2 GB RAM allocated as video memory so you will only have 6 GB of actual RAM for your use. With regular use you will constantly run with around 50% of RAM usage. Please do not buy any AMD laptops for this reason alone. I didn't see this problem until my return period was over or else i would have returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good lightweight laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is light and works well with a good screen and no issues thus far.

    I would recommend this to a friend